You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail won't save rules

I've upgraded to Mountain Lion and now all my mail.app rules are missing. Worse, I can add a new rule, close and then reopen the app, and the newly created rule is gone. Any ideas?


Mark Allison

OS X Mountain Lion

Posted on Jul 25, 2012 7:21 AM

Reply
10 replies

Nov 17, 2012 9:40 AM in response to Mark Allison

Hi Mark and others,


I may have a solution to your problem as the following fix worked for me.


--


Close Mail.


Go to… System Preferences > iCloud…


Uncheck "Documents & Data".


Open Mail and create a new rule. Quit Mail and re-open to confirm you new rule is still there.


You can then turn "Documents & Data" back on.


--


Everything seems to be working for me correctly since I did this.


Hope this helps,


∞ matt

Feb 20, 2014 3:09 AM in response to mattlurkentvrdik

Hello all of you, and especially to those who found this old thread through a search, like I did.


I could finally get rid of the problem by deleting everything in "~/Library/Mobile Documents/com~apple~mail/Data/MailData/". From what I see this should be done while "Documents & Data" is turrned ON, because otherwise your changes will be overwritten when you turn it on again. When deleting the Files in Finder I received a warning that they would be removed from all other iCloud clients as well.


Siedenote: I had no rules, signatures or smart mailboxes to lose in this case, but if you do, I suggest saving those files somewhere so you might be able to avoid having to set them up again.


Florian

Mail won't save rules

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.