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marhoons Author

Level 1

0 points

Bluetooth issue, dose not appear Mackbook Pro mid 2010

Hi,

I have sucessfully download and upgrade my OS lion to mountain without any issue's and all APPs working proberly and functional. am littel worry and disapponted that am not able to use my magic mouse, after i invistigate well i found that my bloutooth options gone. its like i don't have bluethooth, it was working proberly without any issue just before i upgrade the OS.

no option for blutooth and its showing Bluetooth device not found in system information!

I have fully shotdown, restart, restart SMC, plug & un plug the power nothing help.

Model Name: MacBook Pro

Model Identifier: MacBookPro7,1

Processor Name: Intel Core 2 Duo

Processor Speed: 2.66 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache: 3 MB

Memory: 8 GB

any advice?

MacBook Pro

Posted on Jul 25, 2012 7:46 AM

45 replies

macjack

Level 10

111,204 points

Jul 25, 2012 4:05 PM in response to marhoons

Thanks for updating for situation. I hope there's a speedy outcome.

Jul 25, 2012 4:18 PM in response to macjack

I have a mid-2011 Mac Mini and I too have no Bluetooth options.

Sounds like someone forgot the software...

marhoons Author

Level 1

0 points

Jul 25, 2012 4:25 PM in response to marhoons

i have talked with spport arround 1 hr, we tried delete the system configruaton from library-prefrences and apple.com.bluetooth.plist file

and we did restart but the issue dose not fix yet.

no other option we can try , support sending me file and i have to run it to collect the logs for engineer and all i have hope and wait 😟

am still in the call with support. waiting the file for collecting logs

no estimated time for feedback with the solution 😟 😟

marhoons Author

Level 1

0 points

Jul 25, 2012 5:07 PM in response to marhoons

I have finished my call with the support and here the summery again of the issue with the snapshots:

I have Upgraded my OS Lion to the new OS mountain lion, everything goes somth without any errors or issues.. all my APPs working fine, adober CS6, microsoft, web server .. the issue only with bluetooth as a hardwear issue.

look at the below snapshots:

what we tried:

- restaert the computer.

- shoutdown.

- rest PRAM here instruction if you wanna try: http://support.apple.com/kb/HT1379

- Rest SMC.

- create new user account.

- delete system configuration from library/prefrenceses & restart

all the above steps dose not carried out the issue yet.

then the support send me a dmg file for cupture data here snapshot of it:

its creat another archive dmg file whcih contain all information and logs:

i have email back the support with the outputs and now as per support stated will share this information with the dev & specailest engineer and will keep me in loop with the updates.

no estimated time as i mentioned earlier. promised resive update within 72hr.

all i have now wait and hope that issue kick out.

till that time any advice or something help are welcome..

thank you for reading this and sharing..

for all visitor and commanters thanks again 🙂

BR,

macjack

Level 10

111,204 points

Jul 25, 2012 5:28 PM in response to marhoons

No advice, just encouragement on keeping us posted. Thanks.

Jul 25, 2012 9:52 PM in response to marhoons

I just installed mountain lion on my mid 2011 27" imac, and i had the same problem. Magic mouse only had basic function with no scrolling etc. The bluetooth icon in the menu bar said not available. I tried restarting and that did not work. Then I shut down the imac and turned off my magic mouse. note I use the extended USB wired keyboard with my mac not the wireless bluetooth one. Anyway i restarted the imac with the magic mouse turned off. I have multiple users setup on my mac so when it got to the login screen I used the arrow keys on my wired USB keyboard to select the user account and login. Once i was in the home screen with the dock I turned the mouse back on. After a few seconds of the mouse light flashing the screen said mouse detected and now everything works fine.The bluetooth menu is now available, scrolling and gestures work fine. Not sure if this is a real fix or if I just lucked out but it worked for me.

joe81tx

Level 1

10 points

Jul 25, 2012 11:16 PM in response to heyfishguy

I was having this same issue after upgrading from Lion to Mountain Lion with my Mac mini (Mid 2011) using an apple wireless keyboard and wireless magic trackpad (both are bluetooth, of course). keyboard and mouse would work, but no bluetooth options and no multi touch on the trackpad. Not available listed under the bluetooth menu bar. Rebooting, shutting down, deleting bluetooth plist, resetting smc, & resetting pram all failed. I formatted my hard drive and did a fresh install, same issue. turning on auto login for my user account, shutting down my computer, turning off the wireless mouse and keyboard, and starting the computer fixed the problem. Then i could power on the bluetooth peripherals without issue!. Thank you heyfishguy for the excellent suggestion!

Dresling

Level 1

4 points

Jul 26, 2012 7:30 AM in response to joe81tx

I've just done the following based on the experience of heyfishguy and joe81tx.

1. Shut down the mac, dont just restart.

2. Shut off BT peripheral, take out batteries too.

3. Start the mac and make your way to the homescreen.

4. Insert batteries in BT peripherals and turn them on, next the system recognises them.

Again, thanks for the help heyfishguy and joe81tx.

Andreas. 🙂

tatum152

Level 1

0 points

Jul 26, 2012 9:04 AM in response to marhoons

Marhoons,

I am having the exact same issue and I am waitng a call back from support. Nothing has worked for me thus far please keep us posted as you learn more. This is very frustrating!!

marhoons Author

Level 1

0 points

Jul 26, 2012 3:37 PM in response to marhoons

Guy's stop advice me to turn bluetooth off as already clear the issue well and was not the pairing device issue..

!!!

marhoons Author

Level 1

0 points

Jul 26, 2012 4:45 PM in response to marhoons

Dears,

I just got reply from the apple support here thier reply:

Can you try this:

Paste the following command in Terminal:

sudo mv /System/Library/Extensions/IOBluetoothFamily.kext/Contents/PlugIns/IOBluetoothU SBDFU.kext ~

Hit Enter. Enter the password when prompted. Now reboot the machine. Let me know if that resolves the issue. Thanks again for your time and help.

I have not try the above yet as am outside home.. I will try after awhile as soon as i back home! and feedback with the results.

tatum152

Level 1

0 points

Jul 26, 2012 4:45 PM in response to marhoons

I recieved the same note from <Removed>, I tried it and it did not work for me. I then sent him my system report and havent heard back from him yet. I hope you have better luck than I did. Please keep me posted and I will do the same.

Adam

joe81tx

Level 1

10 points

Jul 26, 2012 4:19 PM in response to marhoons

Did you try these steps? They worked for me and a couple other people:

1 - Turn on automatic login: System Preferences > Security & Privacy > General > Click the lock to make changes > If Disable automatic login is checked, uncheck it > Pick your user account and password > Ok.

2 - Shut down your computer.

3 - Turn off your keyboard and mouse: For keyboard and wireless trackpad you hold the power button until the light goes off.

4 - Start your computer.

5 - Once your desktop has fully loaded turn the keyboard and mouse back on, everything should work.

marhoons Author

Level 1

0 points

Jul 26, 2012 5:58 PM in response to marhoons

apple support steps dose not help.

thanks joe81tx.

issue cleared out.

Thanks all.

😀

donellis

Level 1

4 points

Jul 27, 2012 2:58 AM in response to joe81tx

Ok, I tried the joe81tx method ... even though "Diable automatic login" was already unchecked, and even though "Pick your user account and password" baffles me because couldn't find anything with that name.

1 - Turn on automatic login: System Preferences > Security & Privacy > General > Click the lock to make changes > If Disable automatic login is checked, uncheck it > Pick your user account and password > Ok.

But despite that, it worked! Thank you joe81tx. I'm happy again.

Cheers,

Don

Bluetooth issue, dose not appear Mackbook Pro mid 2010