Um, actually, listening to your users is how marketing works. If apple is smart, which they are, they most certainly are reading this kind of feedback. Usually you have to pay for this kind of information.
if a large segement of users are complaining (like this thread), it damages the all important apple brand. That's a marketing problem. Look, it's not the money. It's the "I was excited, now I'm not" factor. I hear this quite often from product managers: we put it in the fine print - we told them, they didn't listen. Stupid users. Well, that may be a valid excuse, but it doesn't but the lost revenue back on the income statement. It's actually a marketing communications failure. Never, ever, create demand for something you can't deliver on. Don't bury that information, make sure it's there alongside the main message. If you were running apple, if suspect you'd have a very dedicated, technically savy, thorough and happy bunch of users. Of course it would be a much smaller segment of the population... Like I said, they are turning into microsoft. I'll vote with my dollars rather than typing more.