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Problem with Restart

I downloaded Mountain Lion, installed it and then my computer restarted. Everytime it brings me to the log in page, it tells me "You shut down your computer because of a problem. If you want to open the applications that were open when you shut down, click open. If you do nothing, the computer will continue log in." When I click open, it brings me to the homescreen, with Mountain Lion installed, for about 30 seconds, then immediately shuts down and restarts again, giving me the same error. If I do nothing, it just shuts down, restarts and gives me the same message. I've tried doing a hard shut down by hitting the power button, but no help.

MacBook Pro

Posted on Jul 25, 2012 9:34 AM

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58 replies

Jul 26, 2012 7:06 PM in response to sarapatt

Ok... Thanks to "evanluke" for his solution with the graphic driver.


My case, the Mac Mini Mid 2011 with AMD Radeon HD 6630, it is not possible for me to get a good driver for the Mountain Lion.


So, I tried switch to Thunderbolt port using to DVI to VGA cable and hook it to VGA port of the display. The display was ok though I could not set the proper resolution.


Then I switched back to HDMI, * leaving the DVI connect to Mini and monitor *, and shutdown the Mac Mini. It went down with no restart.


To confirm this, I started the Mini for 5 more times and it went down properly.


I wanted to know what if I remove the DVI to VGA from Mini, so I unhook the DVI cable. It restarted by itself again. Reconnecting the DVI cable, no restart.


Now, I connect the DVI to Mini but remove VGA from the monitor, it restarted again.


I retried the overall procedure for 5 more times to confirm the finding and I got the same result.


Connecting DVI->VGA to both Mini and monitor can solve the self-restarting issue on Mac Mini mid 2011.


So, I will connect it until Apple realize the problem and post the update.


Thanks to "evanluke" again.

Jul 26, 2012 7:30 PM in response to sarapatt

I installed Mountain Lion on my wife's mid 2010 MacBook Pro no sweat this afternoon. It's running beautifully.


So I decided to give it another go on my iMac at work. Same problem.


However, I booted into safe mode and unlike some others, it's working fine (I'm typing this from the machine now running in safe mode). The graphics are very choppy, but it's mostly usable.


So in my case, as in evanluke's, it appears a graphics issue is the culprit. In my system profiler, the graphics card in my iMac (late 2009) is an NVIDIA GeForce 9400 256 MB.


So is the problem NVIDIA graphics drivers?


Oh, also, a guy from the engineering team at Apple called me earlier today to get more detail about my issue, so that's kinda cool. I missed his call but he left a voicemail and sent an email. So Apple is investigating, folks, and it appears they're trying to find a fix!

Jul 27, 2012 4:08 AM in response to evanluke

Thanks for the info evanluke and MossRockss.. Same cryptic nVidia kernal reference happening here. My late 2009 MBP lists NVIDIA GeForce 9400M as the primary Graphics for this MBP. The Graphics/Drivers section of system report shows the same 9400M and references a second device/driver - a NVIDIA GeForce 9400M GT - I suppose that is for the external monitor. Tempted to clean install..but I'm gonna wait.. Good luck everyone!

Jul 27, 2012 10:52 AM in response to James McGill

While solved after the initial clean install and migration I described earlier, the issue did recur for me after a restart. The crash seemed to involve applications that were being launched automatically at startup. After some trial and error, I removed two file syncing apps that I was using - Dropbox and Bitcasa - from startup (and in fact deleted their applications all together from my Applications folder). A restart without those apps starting up in the menu bar, and there were no further problems. For whatever reason, I suspect Dropbox is/was the culprit. I reinstalled Dropbox.app from the Dropbox website and have had no further problems. FWIW, if you're still experiencing the issue, try a restart into Safe Mode, delete Dropbox.app (and remove it from your login items), and see if a regular restart works.

Jul 30, 2012 6:56 AM in response to MossRockss

For what it's worth: I talked with Jerry, the Applecare specialist (in the upper echelons of elite Applecare units) on Friday, and it appears my issue may have been caused by Trend Micro security. We aren't completely sure because I had already erased and installed by the time we talked. But if any of you are having issues with this endless boot cycle and you have Trend Micro installed, see if disabling it in Safe mode fixes it when you boot normally.

Jul 30, 2012 7:28 AM in response to sarapatt

Spoke with Apple Care and Trend Micro- the latest version of Trend Micro Security for Mountin Lion is HAVING ISSUES- even though Trend's site says it is compatable. They are working on a new version v1.6x. Current version 1.6x will caurse kernal crash issues.


If you boot is SAFE mode- and delete the iCore folder (go to finder, GO (title bar), Computer, Macintosh HD (or if you renamed your HD), Library, StartUpItems and DELETE the iCoreService folder. Empty your trash. Restart in normal mode and Mountain Lion should boot normally- though, Trend Micro will not be running.

Jul 31, 2012 7:29 AM in response to sarapatt

I have now experienced this issue on two different MacBook Air (2011 version).


I believe the issue is Trend Micro Anti-Virus, which we install as a corporate standard.


The first Air wouldn't boot into the OS at all. It kept having Kernel Panics. I ended up reformatting the whole drive and installing Mountain Lion fresh. Everything works well now.


I do believe the first Air had the older Trend client on it.


The second Air would actually boot into the OS, but after a minute or so it would reboot with a kernel panic. This was very repeatable. I followed the instructions from SS about removing the iCoreServices directory. It was a challenge to do it fast enough to avoid the reboot, but once I did that the OS stopped rebooting.


I then deleted the Trend Micro application.


I am guessing this Air has the upgraded Trend client that was thought to be compatible with Mountain Lion.


I hope Trend solves this issue soon.


Clark

Jul 31, 2012 7:46 AM in response to sarapatt

This may sound a little bizarre but try this


Try deleting following two items:


~/Library/Preferences/com.apple.dock.plist

~/Library/Preferences/com.apple.dock.db


Make sure you take a screenshot of your current dock since deleting these files will reset your dock to default.

Now open terminal and do a sudo reboot w/ your password.


I saw this on another thread. dock seems to be a common issue throughout the threads.


Let me know if it works

Problem with Restart

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