@davidpetree@Csound1What you might not realize is that getting major organizations to update to any new Microsoft product is a non-trivial affair.
Consider all the problems you know of in MS software. Then think about how the hype machine works for products like MS Vista and now MS Windows 8. Organizations updating because of faith in MS engineering and design have taken it on the nose while organzations dragging their feet with MS Exchange 2003 and MS Windows XP remain running and operational.
This is not a justification for running antique software but rather that it is trying to put MS World in perspective. People pick MS products, not because they are superior, but because nobody ever got fired for choosing Microsoft. MS Failure has an MS Excuse. But that excuse only lasts so long after IT has chosen to upgrade to the next MS product version only to find that the choice (Vista, Windows 8, IE 8, others) was a mistake.
Seeing the Mac day to day just working, no fuss no muss, takes the fear away. Having problems with business critical Mac applications like Mail, Calendar and Contacts multiplies the fear and the recalcitrant MS Worker and MS CIO feels justified in not using Mac OS X over MS Windows... because failure or not, nobody gets fired for choosing MS products.
The MS compatiblity in Mail, Calendar and even Contacts is really poor and has been since it's inception. The implementation that allows for Mail to chew up 100% of the processor while it incessantly tries to access a server, any server which is not available absolutely absurd from a software engineering perspective in general.
So before anyone pops off with a trite reply, consider that the person who is struggling enough to come to this forum to ask you for help has likely been taking plenty of criticism for not choosing MS Outlook on MS Windows.
If you are not part of the solution, you are part of the problem.
For those stuck in MS Exchange 2003 which uses a protocol that resembles WebDAV or for those in MS Exchange 2007 which implemented "Exchange Web Services" or EWS, you have an option in an open source product called DavMail. It is a gateway application which translates proprietary MSsyness into standard IMAP, SMTP, CalDav, CardDav, and LDAP. This can help work around the worms in Apple's core communications products for some.