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Webex crashing

Webex client is crashing after upgrading from Lion to Mountain Lion. Uninstalled and reinstalled but no go. Anyone else having the same problem?

MacBook Air, OS X Mountain Lion

Posted on Jul 25, 2012 7:30 PM

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23 replies

Sep 4, 2012 11:53 AM in response to riteshraja

Having the same problem, running Lion (10.7.4 - 64 bit) and trying to use Chrome to launch Webex. I deleted the Webex folder and WebEx plugins from both Library folders and this did not fix the problem.


I did further searching and found this problem looks to be more a Java issue.


Per this link : http://java.com/en/download/mac_download.jsp

Chrome does not support Java 7. Java 7 runs only on 64-bit browsers and Chrome is a 32-bit browser


Also looked at the Java System Requirements for Java 7. They show:


A 64-bit browser (Safari or Firefox, for example) is required to run Java 7 on Mac OS X. Java 7 does not support 32-bit browsers such as Chrome on the Mac platform.



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Hope this info helps.

Oct 4, 2012 8:20 PM in response to Dave338

Was having problem "attending a meeting" for WebEx and logging in to "Skype" using a mountain lion mac-mini. Initially, only the webex worked by having no proxy settings defined. It turned out that we have to define all four parameters that uses proxy settings for sock5 to work for skype. Now its working after explicitly defining all the HTTP, HTTPS, FTP and SOCKS settings. It does not work if one of the four is missing.

Nov 10, 2013 11:45 PM in response to riteshraja

I run OS X Mavericks. Safari was not functioning. It seemed like there's some kind of memory leak, so I unstalled WebEx (not Java 7 Update 45) with the software at https://support.webex.com/MyAccountWeb/supportUtilities.do?root=Tools&parent=Sup port. Note that Java Scipt must be enabled to view that website.


The file I used was Cisco_WebEx_Removal_Tool.dmg [ https://support.webex.com/US/includes/documents/supportutilities/Cisco_WebEx_Rem oval_Tool.dmg ]. The tool uninstalled without any confirmation dialogue. I opened Safari > Preferences > Security > Allow Plug-Ins ON > Manage Website Settings, which showed that WebEx was no longer installed.


Good luck.

Webex crashing

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