Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iLife missing after a clean install of Mountain lion..

I have a late 2011 MBP 15 inch. When i got the mac i got it with lion and it had the whole ilife bundle along with it. But after i bought mountain lion yesterday and did a clean install by creating bootable usb drive. After installation i couldnt find iLife and neither is it in my account purchases at the app store.

MacBook Pro, OS X Mountain Lion

Posted on Jul 26, 2012 4:53 AM

Reply
42 replies

Jul 26, 2012 11:25 AM in response to afzal_007

Ok I've gone through the setup and now at the desktop. During the setup I did not put in my Apple ID for iCloud or anything else, selected Skip, and did not do the registration, again selected Skip.


I'm now going to select the Mac App Store icon in the Dock, App store comes up and now going to sign in. Did that and my name appears in the Quick Links area, Welcome MyName.


Now going to purchases. All are there but the ones that are already installed in my other OS installs, both Lion and Mountain Lion from the previous ML install and copy of my Lion account are listed as Installed.


I am now checking Updates, and it comes back with No updates available.


Going back to Purchases and it is the same. So this is a case for Apple MAS support. So you will need to call them.


I may take the internal drive out if I get a chance and redo the ML install clean again, with no other drives installed or connected, to see what happens then.

Jul 29, 2012 11:19 AM in response to westc0ast

Thank you westc0ast! After doing a clean install of Mountain Lion on my mid-2010 iMac, I was quite distraught at realizing my iLife suite had gone AWOL and that the App Store was prepared to do no more than happily re-sell me iPhoto and the other apps that I had owned up until 30 minutes before.


Until I saw this thread, I had never heard of "accepting" the preinstalled iLife apps in the App Store. So I had never done that, and at this point I don't know how one would go about that anyway. I was just about to start the process of doing a Time Machine restore to my near OotB state circa March 2011 so that I could upgrade that from SL to ML when I noticed your comment about the applications install DVD. I turns out I DID in fact have a bundled software DVD in addition to my OS X 10.6 installation DVD; and when I tried installing the old iLife suite directly into ML, it worked! Downloading the 2+ GB iLife updates from the App Store as I type.


So, I guess I am lucky that I even have a bundled apps DVD; my girlfriend just bought a new MBA running Lion, and she definitely didn't get any physical media with it. Hopefully, I can figure out how that "accept" thing works for her behalf since apparently it's OBE for in my case ...

Jul 29, 2012 11:30 AM in response to LitterMines

If you have an older Mac that did not come with Lion Pre-Installed you will ALWAYS have to use the original Applications disc that came with your system to Reinstall the iLife Apps. Those apps are included with a Mac computer but not with an OS upgrade, IE they are not part of the Operating system.


The grey area, and what this thread is all about, is when you have a Mac that came with Lion Pre-Installed there was NO system disc included to use to do a reinstall of either the OS or the Included iLife Apps. So those iLife Apps that are Included with every Mac Apple sells need to be downloaded from the MAS. And some users are having problems do that.

Aug 20, 2012 4:46 PM in response to afzal_007

I had the same issue and was able to get it resolved by calling 1-800-MY-APPLE and speaking with the iTunes support department. They emailed me redeem codes for Garageband, iMovie, and iPhoto and I was able to download them through the mac app store. This also linked them to my mac app store account so I will be able to re-download them should I need to do so in the future.

Jan 4, 2013 11:40 PM in response to drumboy206

I'm having this issue right now. Something went wrong with my iMac and it went to the Geek Squad to be fixed. They told me that they had good news and bad news. Good news was that there was no expensive hardware parts to be replaced. They originally thought the issue was going to be my hard drive. Bad news? It was a software issue. They had to reboot the computer to it's original state. So I was about to lose whatever I had in my hard drive. Since I had music and pictures backed up to external hard drive I had no issue with them doing so. I received my computer again but this time I was missing iLife programming including iPhoto, iMovie and Garage Band. Well now I can't seem to reinstall it. I go to the app store sign in and check in "Purchases" and it says I have not purchased anything. So I basically lost the iLife program and I can't seem to recover it anymore. What can I do?

Jan 12, 2013 12:47 AM in response to afzal_007

After messing about with my brand new 2012 MBP (wiped the hard drive when trying to restore to factory settings, don't ask how!) I finally got ML reinstalled and realized this morning that I couldn't find my iLife. So, I google missing iLife and thanks to you guys in the Apple Community especially D S Store, I got my iLife bundle back! I went to the App Store, signed in and went to my purchases. All my purchased apps where there, even those I had forgotten I bought and all I was required to do was install on my computer. No extra fees, no complicated process. Even my Lion OS X purchase is there. Guess I should put that on an external disk somewhere.


Thanks again guys!

Mar 29, 2013 9:17 PM in response to afzal_007

I hope you are correct about calling Apple. Maybe I got the wrong department. I spent 30+ minutes on the phone today with some nimwit who didn't even know that some macs come with the software on it already. She was sweet and absolutely of no help. If I had a recovery disk, it'd be on it, but they now can screw you over with the dumb app store. I get it for purchased apps. For something that's supposed to come with the OS? No way. I should be overjoyed at my new macbook, but I said it outloud today that I really might jump off the Apple bandwagon once this computer outlives its welcome. I like the OS fine and all, but despite the posturing, there are many choices that Apple is making that are very pro Apple and anti consumer. And so many people are so busy being enamored by silver and white, they aren't noticing the cliff we lemmings are being driven to. The computer I just bought from ebay is from ebay because I can't/won't purchase a 2012 because the inability to upgrade RAM is a no-go for me. Not optional. Don't want a disposable computer and 4GB is so woefully small anyhow. So I bought a 16GB beast from ebay, but the clean wipe install the guy did for me wiped out my ilife. The lady on the phone suggested that I can the guy and ask him for his apple id and password to redownload the apps in case he accepted them. Really? Really? Maybe he'll also give me his credit card and social security number while he's at it.

iLife missing after a clean install of Mountain lion..

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.