Pairing record missing. Help?

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Pairing record missing. Help?

My computer's hard drive fried so I got my computer fixed. I knew that I was going to have an issue with this. I don't have iCloud and I don't want to lose any of the apps, music, or movies on my iPod Touch (4th gen). I followed some steps online on what to do, but got stuck when I plugged in my iPod and a message popped up saying, "Pairing record missing." I've looked this up and people say, "Well try re-booting your computer." But I've tried this and it doesn't work. Please help me.

iPod touch, Windows 7

Posted on Jul 26, 2012 10:34 AM

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Answer 1

lllaass

Level 10

210,411 points

Jul 26, 2012 10:40 AM in response to DoctorWhoFan

Have you looked at this previous discussion:

pairing record ?: Apple Support Communities

and here:

A fix for those "Pairing Record Missing" errors | TUAW - The Unofficial Apple Weblog

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Answer 2

Oct 19, 2012 9:26 PM in response to DoctorWhoFan

I had the same problem (pairing record missing) and was finally able to fix it. My host computer is a Windows 7 64-bit setup. I kept reading where others solved the problem by eliminating the Lockdown folder, but I couldn't find that folder in Windows. But it was there in the following location: C:\ProgramData\Apple\Lockdown. After closing iTunes, I simply renamed the Lockdown folder to Lockdown.old and restarted iTunes. I then plugged in my iPhone USB connection and it worked. (Changing the folder name required Administrator privilige.)

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