Mouse cursor disappears.

Interesting discussion. But, at bottom:

1. There is a problem;

2. It is serious;

3. It affects many people;

4. A solution is possible;

5. It is a defect of the Apple/Adobe whathaveyou offerings that a solution has not been found after several changes to new operating systems over several years;

6. That defect is not being addressed.

I don't know why but hiding the dock (CMD+OPT+D) reduce sensibly the problem for me.

4 hours of work and only one time the cursor disappeared.

A solution is impossible for me if this discussion does not be published in many blog, forum o magazines.

Dissapearing cusor in Photoshop

I tried adjusting the memory and it is still happening with no improvement.

Apple we have a PROBLEM with Mountain Lion 10.8.2

The problem only started when I upgraded from 10.6, no other equipment of software changes were made.

Losing much time in productivity, constantly refreshing the cursor with the Finder or dock.

Problem occurs also on 10.8.3 with plain Apple Software:

My cursor disappears whenever I switch to iTunes, it reappears when I hover over the dock (or switch to any other application).

How frustrating, after three months on a new MBPro Retina I suffered from some odd kernel panic (AGC GPU REGISTER RESTORE, another long-term-bug), got the complete logic board replaced, installed a fresh 10.8.3 - and now this.

I am done with Apple for now as I need a reliable system to work with.

Here's an update. In addition to sending this problem through the normal channels on the Apple web site, I also sent an email directly to Tim Cook. A few weeks later, I received a call and email from Corporate Executive Relations. The person I spoke with was very nice and extremely professional and setup a call the next day with another representative to take down all the information I had. I provided this person with a full system diagnosis of my computer (83MB worth). I was also asked to provide a video showing the cursor disappearing in Photoshop. The video was not a problem to make, as I am able to re-create this consistently. A few days later I received another call from Corporate Executive Relations thanking me for the info and saying that engineering had received everything and the problem would be addressed in a future release. Let's hope it's soon.

Willjjv wrote:

Here's an update. In addition to sending this problem through the normal channels on the Apple web site, I also sent an email directly to Tim Cook. A few weeks later, I received a call and email from Corporate Executive Relations. The person I spoke with was very nice and extremely professional and setup a call the next day with another representative to take down all the information I had. I provided this person with a full system diagnosis of my computer (83MB worth). I was also asked to provide a video showing the cursor disappearing in Photoshop. The video was not a problem to make, as I am able to re-create this consistently. A few days later I received another call from Corporate Executive Relations thanking me for the info and saying that engineering had received everything and the problem would be addressed in a future release. Let's hope it's soon.

Wow! A reaction from Apple to customer discontent lasting several years! Things (seem to be) looking up. Well done! Please let us know if they contact you about the cursor problem.

Did you refer the Apple person to this (and the other threads) on the same mouse problem?

Thanks for getting through to them. I look everyday, hoping there is an update from Apple that will fix the problem.

Most of my projects require Photoshop at some point, the dissapearing cursor is a huge waste of time and productivity. I wish I never upgraded from 10.6!! (currently running 10.8.3)

I feel your pain. I'm in Photoshop about 30 hours every week. Command/tabbing to get the cursor back is now an automatic response for me. I still have a clone of 10.6 if I get desperate, but I need 10.8 for other things. So, at this point I'm stuck. I was checking for 10.8.3 every day and what a let down when I installed it and found this issue was not fixed.

Disappearing cursor has made me crazy. Today I found this thread:

http://www.photoshopgurus.com/forum/photoshop-newbies/43720-disappearing-cursor- photoshop-cs5-2.html

Steve there proposed this:

"Try resetting the preferences file.

It cures a lot of strange behavior in PS.

Start Photoshop and immediately hold down Ctrl+Alt+Shift (Windows)

or Command+Option+Shift (Mac OS X).

Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"

I tried it and so far cursor has not disappeared!

Only problem is that I lost all the changes in the preferences I had made, but I am happy to rechange them if this really helps.

For me, the cursor disappears only with PSCS6 and Corel Painter 12. I think that it might vanish for a second or so, with other apps, but maybe I'm just "missplacing" the cursor using 2 large monitors. It comes right back.

I think that it started happening after 10.6. Or, maybe since the 5870?

So, maybe it's really an Apple thing.

I use the (Cmd-Tab)-(Cmd-Tab) swap as a inevitable fact of getting things done!!!

Mac Pro early 2009, 10.7.5

ATI Radeon 5870

Interesting Janbe, deleting some of my preferences files seemed to help a lot.

Turns out at one point I had installed a demo version of the CS3 suite on a previous computer but migrated my account to my new laptop and of course all of my preference files came with it even though I've never had CS3 installed on this laptop.

Since I don't use CS3 on this computer I simply deleted all of the adobe CS3 preference files, there were about 20. Some for Illustrator, Photoshop, Dreamweaver, InDesign, Reader, and a few others.

All of a sudden, my mouse cursor is back and has been sticking around. It may disappear in the next few weeks, but since I don't use CS3 those preference files won't be recreated so at least for me it might not be an issue any longer. Here's hoping anyways.

Not sure if this will be a permamnent solution as I was not dealing with the issue in Photoshop but with itunes. I prevented the curser from dissappearing by disabling the control + scroll zoom feature in the accessibility tab of system preferences. Of course if this is a feature you use often then it may not help. Hopefully this will be a permanent fix.

Thanks, but no help. I have two mouse problems. 1: the mouse disconnects and I have to get it discovered via System Preferences. This happens avery two days; and 2: The cursor in text programs and in Safari moves but will not do anything, the contents of the page moves a few mm to the right and sometimes stays there until I press Escape, sometimes it returns to normality after a few sec. Sometimes, as I type away as I concentrate on the keyboard, the missing text appears in Spotlight. This happens avery two hours.

I must have tried over a dozen fixes mentioned in this group but none work. I find it difficult to do serious work with this iMac (2011). 5 visits to the Genius Bar solved nothing. I am thinking of changing to Windows: not nice but they are more reliable than this box of junk. It wouldn't be so bad if Apple were addressing this 2-year old problem involving three Op. Systems, but they have been told many times via Feedback and not a cheep. Apple seem to be in a little commercial trouble at the moment. Lets hope it escalates to make them think more about the quality of their products and be less arrogant. After 18 years of Apple I will never buy another of their products.

@SteveKir It sounds like you are experiencing a different problem than all most of the rest of us. The fact that your mouse disconnects and must be rediscovered every few days seems to indicate that you are using a bluetooth mouse. Have you tried a wired mouse? Do you still have the same problem with a wired mouse?

Yes, and the wired mouse does not go AWOL, nor do the contents of windows scroll wildly, nor do desktops change randomly. I have ditched the magic mouse for my old wired mouse, fresaking Apple's ever-so-elegant rodent which is incontinent. What a relief!