Set snooze duration for Mountain Lion notifications

David,

The best place to communicate with the Engineers is through the Apple feedback page @ www.apple.com/feedback Already done that!!! No response, yet.

I appreciate your frustration with the situation, but as of now I’ve outlined all of our solutions except for one (I don’t see any “solutions,” especially going back to Mountain Lion). If you want to go back to Mountain Lion (see all of my inserted comments in your original response - Mountain Lion is no solution)., we can use Internet Recovery to get the system back to the version of OS X that you prefer.

I will also reply back to them directly and ask if there is a particular reason this is expected to behave that way in Mavericks.

Thanks,

Phil

E-Mail: pbudreau@apple.com
Phone: 877-388-0879 ext. 34646
Office Days: Friday - Tuesday
Office Hours: 6:30AM - 3:30PM PST



P. S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 ext. 34646. I currently work Friday - Tuesday 6:30AM - 3:30PM PST. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. If you prefer--or if you need assistance with a different issue--please contact Apple at 1-800-MY-APPLE or http://www.apple.com/support.

On Nov 25, 2013, at 1:07 PM, David DICKSON < davidmdickson@earthlink.net> wrote:

Phil,

I appreciate your follow-up, but…

Engineering’s explanation doesn’t help — the behavior may be “expected,” but to me is virtually useless. Setting up “pre-event” alerts doesn’t help either — when the “event start time” is reached a “pre-event” alert changes into an “event alert” that dies when the “event end time” is reached.

Is there anyone up the Apple food chain I can talk to — maybe an engineer? Why doesn’t Apple just mimic BusyCal? This doesn’t seem to me to be a difficult thing to fix.

Thanks,

David

On Nov 25, 2013, at 3:01 PM, Phil Budreau < pbudreau@apple.com> wrote:

David,

I’ve received a response from our Engineers concerning the issue with the Calendar event alerts disappearing. They informed me that in Mavericks, this is expected behavior. They didn’t explain as to why this may have changed (This is not a change— this is new with Mavericks, although alerts and snoozes options are much better than with Mountain Lion. Mountain Lion had 15 minute snoozes, and that was it. I contacted Apple back then, because iCal I had been using had the same snooze options I’m talking about. I finally relented and bought BusyCal. BusyCal works fine.) however. I wish there was more I could come back to you with. As for a solution that may suit your needs (this is more of a reindeer because I am sure you know this already), you can set up a pre-event alert. These alerts should (they do not) remain even after the event has expired. Thanks for your time and patience while we dealt with this issue.

Thanks,

Phil

E-Mail: pbudreau@apple.com
Phone: 877-388-0879 ext. 34646
Office Days: Friday - Tuesday
Office Hours: 6:30AM - 3:30PM PST

On Nov 12, 2013, at 11:20 AM, Phil Budreau < pbudreau@apple.com> wrote:

David,

Here is my contact info as promised. Contact me with any additional info and/or if the Aarm issue persists.

Thanks,

Phil

E-Mail: pbudreau@apple.com
Phone: 877-388-0879 ext. 34646
Office Days: Sunday - Thursday
Office Hours: 7:00AM - 4:00PM PST



P. S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 ext. 34646. I currently work Sunday - Thursday 7:00AM - 4:00PM PST. If you reach my voicemail, please leave your name, phone number, case number and the best time to reach you. If you prefer--or if you need assistance with a different issue--please contact Apple at 1-800-MY-APPLE or http://www.apple.com/support.
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