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Corrupt Attachment in Apple Mail (using IMAP)(on Mountain Lion too)

I got corrupt attachments by using Apple Mail, IMAP on both Gmail and my company email. The problem continues since Lion, Mountain Lion is the same still. Any suggestion?


This is really a trouble to me...


Look, the main reason I bought Mountain Lion on 25th this month is Mail improvement. And seems the hug problem is not solved at all... what a pity...

I might have to go back to the less integrated 3rd party apps... Can some one answer me?

MacBook Pro (15-inch Mid 2010), OS X Mountain Lion

Posted on Jul 26, 2012 10:24 PM

Reply
24 replies

Sep 24, 2012 12:59 AM in response to Fred Tsai

Hi Fred,

I have the same problem on all my macs. That includes:


- MacBook Pro 17"

- MacBook Pro 13"

- MacBook 13"


I agree with you on all issues:

- this MUST be a Apple Mail issue for all reasons you describe (also that all attachment can perfectly be opened on all my iOS devices. 2x iPhone 4, 1x iPad1, 1x iPad2)

- the problem accures with many files types, but the ones that i know are: jpg, pdf, exel, word

- when it is a photo the photo is half loaded and you can see half the photo and the other half is grey


I think the problem comes from slow or irregular internet speed. Obviously that should not be an issue and isnt with any other mail program.


HOWEVER, I found a solution that works around this is a pretty easy way. Its still not solving it, but at LEAST i can get the mails attachments and work with them, rather than having to forward the mail from my iphone.


http://www.macobserver.com/tmo/answers/how_to_fix_corrupted_imap_attachments_in_ apple_mail/


Basically 2 solutions: I prefer option 2, as it can be done fast and each time the issue happens.

  1. click the mailbox that has the issues
    1. go to Mailbox in the status and click "Rebuild"
    2. This will re-download all mails. its a bit overkill, but it works.
  2. create a new mailbox inside the main IMAP mailbox account
    1. move or copy the message with the broken attachment there
    2. now do option 1) only for this mailbox
    3. then move the repaired message back


Such a stupid issue!!!!!

Dec 7, 2012 4:18 PM in response to mcmartinino

2 month later and several updates later this issue is still happening! It's not better rather worse.

I tried installing thunderbird and surely all attachments that weren't loaded in mail I could see.

Again they always load in my iPhone or iPad. Just not on my Mac. Or my wife's Mac. Or my partners Mac.


I hope to get some more feedback here.

Whatever happened to Fred? Was the issue solved.

Dec 17, 2012 6:13 AM in response to Kostas B

Consider investing in somebody that can come in and look at the configuration in detail and troubleshoot this, or investing in and escalating this to Apple formally. Alternatively, see if an alternate mail server or an alternative mail client has the issues. This thread has been going on for a while after all, and this issue looks to be pernicious; I'd not expect this to be addressed here, and probably not without digging around with the clients and the configuration and the network(s) involved.

Apr 17, 2013 1:11 AM in response to MrHoffman

This is happening to me too, its terrible. SOME attachemnts are fine in Apple Mail but SOME show up as garbled text. I have to login to the GMail web interface to get them (because ther are fine there).


NOTE: when I first get an email in Mail it works OK... I move muy mail messages into another folder called Archive. Its usually when I want to go to an older message (which would be in Archive) that the attachment has this issue. I dont know if its related to moving into the Archive folder or because its older or some other reason.


Eitherway, the attachment is there and works fine in GMail so I think it an Apple Mail issue not reading it right.

Jun 19, 2013 2:02 AM in response to mcmartinino

I haven't really check here for a long while.... Seems like the issue is still there.


I am really disappointed with the Apple Mail, although there are updates everywhere just not in this issue.


The reason I didn't follow up here is because I kind of changed my mind and "not" using Apple Mail for a long while. Now I use Sparrow (I bought it from App Store) and it works just great.


Unless the attached file corruption thing is resolved, I can hardly go back to use Apple Mail ever.


Honestly, my iPhone/iPad can see all the images without any issue, but on both my MBP and two of the MBA I found the same issue. Don't know if anyone from Apple really cares about what we are taling about here?!


I hate rebuild the entire mail box, it will take forever to load my mails~ and usually it takes several times for me to rebuilt to get the messages correct...

Corrupt Attachment in Apple Mail (using IMAP)(on Mountain Lion too)

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