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Level 1

5 points

Bought via UK HE store but warranty only shows as one year

Hi all.

I have a MBP Retina that was bought via the UK HE store (from within my uni network). I've just been looking at the warranty information, and was surprised to see that it's only showing that the warranty is only valid until 1 after the purchase date.

This is not correct, as it says on the pages when ordering;

"Every new Mac purchased from the Apple Store for Higher Education comes with complimentary telephone technical support for one year from your Mac purchase date and three years of repair coverage"

Is this something that'll 'sort itself out' - or do I need to get in touch with someone and get something done?

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jul 27, 2012 3:44 AM

Best reply

wjosten

Level 10

95,321 points

Posted on Jul 27, 2012 3:47 AM

Plug the SN in here:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

What does it say?

View in context

22 replies

Nov 23, 2012 7:55 AM in response to mr_arc

Did you ever get an answer on this?

mr_arc Author

Level 1

5 points

Nov 23, 2012 8:05 AM in response to martinfrombridgwater

I did, yes. They said to wait and let the system update itself.

It now shows the full 3 year as it should 🙂

Nov 23, 2012 8:09 AM in response to mr_arc

Wow, that was quick!

Think things may have changed a bit now?

I am trying to buy one for my daughter through the HE scheme for Christmas but not finding the website easy/obvious to get to the correct area/pricing.

Again thanks for taking the time to reply.

mr_arc Author

Level 1

5 points

Nov 23, 2012 8:14 AM in response to martinfrombridgwater

You're welcome 🙂

It should be a bit quicker now, I ordered mine shortly after the new Retina MacBook came out - I think they were swamped with orders at the time.

When I ordered mine, I used one of the computers on campus - that meant that it recognised it was from a uni network and I was directed to the appropiate page.

There are ways of accessing that store from outside a uni network, but I can't remember the address for that.

_md

Level 1

0 points

Jan 29, 2013 11:25 PM in response to mr_arc

Thought I'd chime in for those who currently find themselves in this position and are thinking about contacting Apple, and additionally to further refute the earlier posts from someone who clearly doesn't know what they're talking about (e.g., "you only have a one-year hardware warranty"). I ordered my laptop earlier this month, from the online Higher Education store, and it took 15 days from the date of purchase for my extended repair to show; until that point, my coverage was given as being until 2014. It's now showing as 2016, with phone support until 2014.

For anyone who still finds this all a bit unlikely, here's a handy link to the Cambridge HE store where, if you go through the order process, you'll be able to verify that this extended warranty exists as standard: http://store.apple.com/uk_edu_5000832

How do ya like them apples, Wjosten? 😎

Jan 29, 2013 11:32 PM in response to _md

That's because you're in the UK - we really don't have the same level of 'consumer protection' as UK residents (or EU residents) in the US.

Happy for you, though!

Clinton

Sep 5, 2016 2:24 AM in response to mr_arc

now is four years later, I just bought a Macbook air through online HE store, no 3-year hardware warranty anymore....

Bought via UK HE store but warranty only shows as one year