Bought via UK HE store but warranty only shows as one year

It says that it's valid till July 2013 - ie one year after purchase.

Message was edited by: mr_arc (typo)

Thanks for replying, but it doesn't answer anything;

"Every new Mac purchased from the Apple Store for Higher Education comes with complimentary telephone technical support for one year from your Mac purchase date and three years of repair coverage. With the AppleCare Protection Plan (Extended Telephone Technical Support), you can extend your telephone technical support to three years from the computer's purchase date. You can call Apple's award-winning experts as often as you like and get your questions answered."

That is taken off the page on the HE store where can customise your Mac. The option to extend says

"APPLECARE PROTECTION PLAN UPLIFT MACBOOK PRO (HE CONTRACT) [+ £60.00]"

and as it says above, it adds the telephone tech support to the existing 3 year hardware warranty.

It's not 'full' Applecare, but it IS a 3 year hardware warranty as stated during the order process! This has been done this way for a long time; it's certainly not new.

If I ticked the box for AppleCare then I'd simply get an extra 2 years of Telephone Technical support, as it says on the order process.

This has been standard for over 5 years, as can be seen by looking at old threads.

https://discussions.apple.com/thread/1253030?start=0&tstart=0

I appreicate that you're trying to help, but you don't seem to be aware of the UK Higher Education discount, and how the warranty that it provides as standard differs from the usual Apple warranty and AppleCare.

I'm not asking for someone to provide me with a warranty, I'm asking if anyone knows why it only shows as a one year warranty when it should show three.

It's a fair assumption that other people on here have ordered from the HE store before, so would know what it usually states in the warranty section.

Your link is for standard purchases, not ones bought from the HE Store. So it's irrelevant to this discussion. The order process shows that there is a 3 year hardware warranty, but selfsolve is only showing a one year warranty - this is the actual issue I'm trying to get to the bottom of. Telling me again and again what warranty applies to a standard purchase is just putting us going round in circles!

It's not convient for me to use the phone at the moment; hence looking at other forms of communication that Apple offer!