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Retina MacBook Pro wont wake from sleep

This issue is frustrating me to the point where I want to return it. About 1 in every 2 times when I try to wake this computer from sleep it will NOT respond to any mouse or keyboard action. The computer is still on (caps lock light works), but the screen just wont turn on. The only solution is to force shut off via power button and restart.


I turned off the "But hard drive to sleep" option in case its an issue with that and the SSD in this computer, but still have the issue. The macbook pro is connected to a cinema display most of the time and it occures more frequently when I connect/disconnect the cinema display. I also have screensaver/log back in after sleep enabled and im pretty sure this only happens when the "enter password to wake from sleep" is enabled so its obviously some sort of OS issue.


(ps I just installed snow lepard and the issue is still happening).

MacBook Pro with Retina display, Other OS, 10.8

Posted on Jul 28, 2012 2:30 PM

Reply
162 replies

Feb 11, 2013 11:29 AM in response to Summer Storm Pictures

Summer Storm Pictures wrote:

These were the Terminal commands I ran and in this order:

sudo pmset -a hibernatemode 3

sudo pmset -a autopoweroff 0

sudo pmset -a autopoweroffdelay 36000

sudo pmset -a standby 0

sudo pmset -a standbydelay 36000

sudo pmset -a acwake 0


The two 'delay' entries will be ignored. The standbydelay specifies the delay, in seconds, before writing the hibernation image to disk. Since hibernatemode is set to '3', this hibernation image file will only be used in the event of a loss of power. If hibernationmode were set to '25', as soon as the hibernation image file is written, memory would be powered off and waking from sleep would require reading the hibernation image file.


But since 'standby' is OFF (set to 0), it will never write the hibernation image to disk. So the standbydelay is irrelivant.


The autopoweroffdelay specifies the delay, in seconds, before powering off memory when hibernationmode is set to '3'.


But since 'autopoweroff' is OFF (set to 0), it will never power off memory (unless power is lost, of course). So the autopoweroffdelay is irrelivant.


This essentially turns off hibernation, which can be accomplished directly with a single commmand:


sudo pmset -a hibernatemode 0


Note that the '-a' option applies this setting to all power situations (battery, wall power, and UPS). That may not be what you want.


If this works for you, fantastic. But it's hardly something Apple Support should be broadly recommending for everyone reporting a "wake from sleep" issue. As we've seen in this thread alone, there are many, many different causes for the same symptom.

Feb 11, 2013 11:53 AM in response to Andrew Montgomery3

Wow. People are still responding to this.


Again, and to reiterate one more time...I am well aware that some of these commands do nothing in context with themselves.


My reason for including the entire set was to conform a wide variety of settings that people had been tinkering with at the time to some sort of uniformity.


Also, if you look back through the entire discussion, you'll see that many had tried just the "sudo pmset -a hibernatemode 0" command with no success, and probably because everything else was out of conformity.


As for me, mine has been working perfectly now since however long ago I posted last, and what's more, I'm getting consistently on average, 7-hours of battery life with my kind of normal use.

Feb 11, 2013 12:15 PM in response to Summer Storm Pictures

Apologies, Summer Storm Pictures. Your concise list of commands was very valuable, both to me and many others. I only hoped to pull the curtain back a bit further with some explanation of these settings.


I read the vast majority of this discussion. I saw no mention of setting 'hibernatemode' to 0 by anyone in the thread, although I may have missed it. If I've repeated this, apologies.


Just to be clear, I think this workaround seems useful, reasonably safe to implement, and simple to reverse. I'm only taking issue with several posts that were surprised that Apple hadn't figured this out themselves. The question isn't whether they figured it out or not, but whether they should be broadly recommending this workaround.


Again, great find. Thank you for posting it.

Feb 16, 2013 3:32 AM in response to YoungTurk

(Just re-read your last post) NO--One-at-a-time/line-by-line in Terminal with a return. The first time you will probably have to enter your password, which while you key it in, won't show anything, just do it and hit enter, then follow with the rest of the commands with enter after each one.


Hope this works for you. I've been going for over a month now.

Feb 16, 2013 3:38 AM in response to Summer Storm Pictures

Got it, and thanks for the quick reply. Just entered the commands one at a time, line by line in Terminal. You're correct - the first time it requested my password, then I entered each of the commands without incident. Did a quick test - closed my rMacBook Pro, came back about 5 minutes later, opened it up and my screen lit up and the computer awoke instantly from sleep. I'm going to plug it in now for several hours, let it sleep, then see what happens.


I'm running the latest 10.8.3 build (customer seed) on a 13" rMacBook Pro (8/256) with 2.5 ghz i5.


Thanks again.

Feb 16, 2013 11:16 AM in response to YoungTurk

Glad it helped you. It'll do likewise on battery. I know this is a strange work-around for whatever seems to be ailing the Apple coders lately, but there's really no excuse for a "pro" rated machine to be as problematic as this...and for the buyer to have to come up with their own solution.


It just seems like there are fails far too often when it comes to badly Q-C'd software updates lately. The iOS isn't even immune.

What the heck's going on at Apple?

Feb 17, 2013 6:58 PM in response to Summer Storm Pictures

Apple seems to have added a new setting, "autopoweroff", to allow the system to hibernate when the lid is closed and the laptop is on AC power. This complements the "standby" setting which is only active when on battery power.


Some power settings are configurable for different power sources, for example "darkwakes". Some settings, like "standby" and "standbydelay", despite being independently configurable for AC and battery power, seem to only ever have been active when the system is on battery power.


Apple wanted to introduce a hibernate setting for AC power, and since the the historical use of "standby" was only for battery, people would be upset if "standby" settings started to apply while on AC. So Apple probably thought it was best to create a new setting just for AC - "autopoweroff". They should have called it "acstandby", that would have been less confusing.


The new "autopoweroff" setting is causing our laptops to hibernate more often. Hibernating Macs seem to sometimes have problems with the graphics card when resuming from hibernation, causing issues for people that didn't have them before "autopoweroff".

Feb 23, 2013 10:03 AM in response to Summer Storm Pictures

Ok, so today I unplugged my rMB Pro from the TB display where it had been charging only, moved to my desk, opened it up, and unlike the last week, this time my screen was black and I had to push the power button to awaken it. I don't remember whether it re-booted on its own, or if I did, but it booted in Safe Boot mode. I zapped the PRAM a couple of times before typing this. Am I SOL? Can/should I reverse the fix?

Feb 26, 2013 11:18 PM in response to jstefanop

I have the same issue, but can't add anything helpful here.


I have a rMB Pro, brand new. No Backup was restored on it. I am using a Synology NAS (running DSM 4.1) for Time Machine Backups. The NAS goes to sleep from time to time, reading the console entries it seems to be doing fine.


In the console of the Mac the last entries before freeze were

27.02.13 07:18:54,000 kernel[0]: LE is supported - Disable LE meta event

27.02.13 07:18:54,000 kernel[0]: IOThunderboltSwitch(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0

27.02.13 07:18:54,000 kernel[0]: Wake reason: XHC1


(no Thunderbolt Hardware or other is attached to the Mac)

Aug 15, 2013 1:37 AM in response to Erictronique

Try this:


When you put your Mac to sleep, wait for the external monitor to show "no signal" or go black. Then switch the monitor off.


Then, before you wake up your Mac, switch the monitor back on, then wake up your Mac. This is clearly some sort of Apple Thunderbolt/DisplayPort problem.


There are at least 20 threads in here with similar Thunderbolt/DisplayPort problems.

Retina MacBook Pro wont wake from sleep

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