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Retina MacBook Pro wont wake from sleep

This issue is frustrating me to the point where I want to return it. About 1 in every 2 times when I try to wake this computer from sleep it will NOT respond to any mouse or keyboard action. The computer is still on (caps lock light works), but the screen just wont turn on. The only solution is to force shut off via power button and restart.


I turned off the "But hard drive to sleep" option in case its an issue with that and the SSD in this computer, but still have the issue. The macbook pro is connected to a cinema display most of the time and it occures more frequently when I connect/disconnect the cinema display. I also have screensaver/log back in after sleep enabled and im pretty sure this only happens when the "enter password to wake from sleep" is enabled so its obviously some sort of OS issue.


(ps I just installed snow lepard and the issue is still happening).

MacBook Pro with Retina display, Other OS, 10.8

Posted on Jul 28, 2012 2:30 PM

Reply
162 replies

Jan 7, 2013 2:54 PM in response to Summer Storm Pictures

I ran these two days ago and so far I have not experienced the issue any longer. This might be promissing. I have a rMBP with Thunderbolt display and several USB devices running off the monitor USB ports. I have so far tested with machine plugged, unplugged, lid closed, open and extended periods of sleep (overnight) with good resuts. Thanks for the post!

Jan 8, 2013 1:09 PM in response to brferreira8

Well it was definitely a group effort. Someone else suggested the pmset commands as did someone else suggest the page that detailed their use. All I did was to assemble them in a logical order that made sense...and then hope.


I am on day 3 now without problems. I hope to hear from others too. There looks to be 3 of us (including me) so far.


Also, something to note that should be obvious--if one ever does a power management reset either by using a utility like Mountain Lion Cache Cleaner, or manually, by shutting down and then holding down the shift-control-option-power buttons--everything will once again default back to the original settings, thus requiring another reset using this "coctail" of pmset commands once again. I know this just now as I did this using Mountain Lion Cache Cleaner.


I really was at my wits end and honestly was not looking forward to exchanging my MBPr with a new one--not at all. Worse yet, I was actually going to hold out as long as possible so that when I did do so, I'd get the next iteration of this model rather than just a switch-out to the same one. Worst case scenario, sell this to Gazelle and use the money toward a replacement/upgrade.


There definitely does seem to be a disconnect--or worse, a compartmentalization--between the engineers and the AppleCare/technical support staff, and it's not exactly good to witness the AppleCare staff being shown up like this.

Jan 8, 2013 2:38 PM in response to jstefanop

I too decided to run these prompts too after taking my mbp to Apple a few days ago and them saying that I can send it out and they can run a plethora of diagnostics on the hardware to see if anything is wrong. Things have been running smooth as of now, but its only been 6 hours, which the mbp has only been asleep for 3, will keep you guys updated on how it goes, but from the rest of you, it seems very promising! Thank You very much Summer Storn for posting this find!

Jan 9, 2013 7:51 AM in response to Summer Storm Pictures

Day 4: Closed my MacBook Pro 15-inch "Retina" last night and 6-hours plus later, I opened it up. It instantly woke up and was not "groggy" at all.--going right to the log-in screen.


Anyone else who is testing, please let us know of your succeess and/or failures.


By the way, for newcomers who do not want to scroll back and search for this set of Terminal commands, here they are:


sudo pmset -a hibernatemode 3

sudo pmset -a autopoweroff 0

sudo pmset -a autopoweroffdelay 36000

sudo pmset -a standby 0

sudo pmset -a standbydelay 36000

sudo pmset -a acwake 0


(The 36000 represents 10-hours in seconds and can be adjusted to your preference)


To check to be sure they applied correctly:

pmset -g

Jan 12, 2013 12:19 AM in response to jstefanop

@jstefanop: very good analysis!


To set a few checked points clearly:

  • black screen after wake up isn't related to any external display;
  • is not limited to Retina;
  • is not coming of any file corruption;
  • not solved by any sort of system install.


It looks like a simple logic problem. Suggesting customers to reinstall a system is just…

incompetence 😟.

Jan 12, 2013 3:21 AM in response to jstefanop

It seems like the pmset commands work, but I don't see this as a real solution for the problem.

If I understand these commands correctly, they disable standby (hibernation after sleep mode, which writes the memory to disk and powers off the memory) and autopoweroff. Setting the standbydelay and autopoweroffdelay in these commands should not have any effect, as you disable them in the commands before anyway.

No wonder that the Macbooks wake up very fast now, as they keep the memory alive and don't hibernate to the disk anymore, but they also use more battery during sleep this way.

It's a nice workaround and should work for all of us I suppose, but the problem still exists.


By the way: I only had the problem of not waking up when the charger was connected, so I used these commands with -c instead of -a, which only applies when the charger is connected. Worked fine for me.

Jan 13, 2013 12:04 PM in response to Summer Storm Pictures

@Summer: if you confirm your sequence of pmset kills this bug of [...secret word under NDA], then you should be carefull not to use


   System Preferences > Energy Saver


since it may corrupt again the settings saved within the SMC.


If you have a chance to reproduce the initial bug, it would be a very good point to catch what

says:


    pmset -g


Then you will be able to compare to the settings you entered through a Terminal and see where

the error is.

Jan 26, 2013 8:22 PM in response to jstefanop

Hmm, im now having another issue that seemed to arise sometime this week. I use the laptop moderately at night. I'd say from 8PM-Midnight, so about 4 hours straight. After about 2-3 hours the mbp literally will randomly freeze. Now im not talking about lagging, i mean full blown frozen, doesn't respond to anything. Have to power cycle the laptop and everything will go fine, but then once again the next day it will happen again.

Jan 27, 2013 6:54 AM in response to kljohnson

I think many here have done that, I for one have set it to 6 hs. Even if it were as U say it still would be a huge problem if the MB wouldn't "wake" from a blank screen. No this is NOT the issue here. I have no problems since shutting down bluetooth, the machine wakes up instantly AND working from sleep. It takes some time for it to wake up from powernap which is to be expected and natural.

I wonder if hardware is different related to the bluetooth module so some MBs will have this problem while most don't??

This is my report:

Apple Bluetooth Software Version: 4.1.2f9 11046

Hardware Settings:

Address: B8-F6-B1-16-A4-0C

Manufacturer: Broadcom

Firmware Version: v100 c5055

Bluetooth Power: Off

Discoverable: Off

Vendor ID: 0x5ac

Product ID: 0x8286

HCI Version: 6 (0x6)

HCI Revision: 5055 (0x13bf)

LMP Version: 6 (0x6)

LMP Subversion: 8804 (0x2264)

Any input on this is welcome!

Retina MacBook Pro wont wake from sleep

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