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Android file transfer

164230 Views 114 Replies Latest reply: Apr 24, 2014 9:33 AM by Bees RSS Branched to a new discussion.
  • Kevinovs Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 25, 2013 3:06 PM (in response to Johnathan Burger)

    Can someone please help me. I have done the Kies uninstallation many times (the correct way), at least 8 times. IT DOES NOT WORK. Android File Transfer will NOT read my galaxy s4. It will read my brother's, and it will read my sister's galaxy s4 but not mine.


    I really don't want to have to reset my phone. Anyone have any suggestions? Maybe something within my galaxy?


    Already set the Media mode....allowed usb debugging... nothing works!

  • Eric Root Level 6 Level 6 (14,025 points)
    Currently Being Moderated
    Nov 26, 2013 12:57 PM (in response to Kevinovs)

    You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it.

  • Norger Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2013 1:54 PM (in response to Kevinovs)



    I had the same problem and tried everything. Trying to find a solution for months.  I ended up using Airdroid on the Samsung S4 and I could transfer files nicely. Just avoid to long file names. I hope that does it for you to.

  • Matthew Barker Level 1 Level 1 (90 points)
    Currently Being Moderated
    Mar 5, 2014 4:45 PM (in response to Johnathan Burger)

    I've run into the same thing.  The issue appears it might be with Google.


    I'm running Nexus 7 tablet with Android 4.4.2 and the latest update of OS X Mavericks.


    Android File Transfer says there's no device present.


    I make a change on the tablet (enabling USB debugging, which requires developer mode to be turned on) and if I use Google's ADB command from Android Software Developer's Kit (SDK), then I'm able to connect just fine to the tablet.  Android File Transfer still does not work.


    If one piece of Google provided software works and another does not through the same connection, then I'm inclined to believe that Google needs to fix this.

    No changes were made on the mac to do this.


    Just my 2 cents.


    I did try pairing with my laptop through bluetooth and the tablet said it couldn't accept file transfers.

  • Lonny Eachus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 16, 2014 3:00 AM (in response to Matthew Barker)

    Not criticizing you, Matthew. But it's very likely that it is Mavericks, not anything Google did.


    For others who might come to this forum, let me summarize a few things, so that people won't keep repeating the same "solutions" over and over again.


    1) This problem has been happening on many different devices since the Mavericks update to 10.9.0. It is not unique to the Galaxy, or Samsung phones, or the like. Although different phones may be having different problems. My phone is a Motorola Droid RAZR HD, and it was working JUST FINE until the Mavericks update. If your phone is having problems with a different version of OS X, try some of the simple things below.


    2) Anybody having this problem should first go into their USB settings and make sure that the USB mode is "MTP". Also make sure that USB debugging is off in Developer Options if you have that enabled. A few people have reported that it ONLY works for them when USB debugging is enabled, but they seem to be a rare few.


    3) If you have a Samsung phone with KIES installed, what you should do is download the KIES installer, and use it to UNinstall KIES. People have reported that simply deleting the app doesn't work. Be sure to restart after uninstalling KIES.


    4) If neither of those work for you, you can use Airdroid or another alternative to transfer files via WiFi. (There are actually many apps that do this, and I prefer some of the others over Airdroid. But you also need to be pretty network savvy to use some of them.)


    5) HOWEVER... and this is an important point: for the rest of us, this problem is still there and hasn't been fixed. And we DO want it fixed, because WiFi is very slow compared to USB transfer, and quite a few other issues. And yes, for most of those people it IS a problem with OS X Mavericks. I know because there is a workaround for some phones. But you may not like it:


    Connect your phone using USB. (As usual, make sure the mode is "MTP".) Open Network Preferences. You should see your phone showing in the list of devices, even if you're not communicating with it.


    If so, then restart the computer with your phone connected. (Some people say they have to uncheck "Reopen windows when logging back in" for this to work.)


    Once you restart, Android File Transfer should start and you are connected! But be warned that if you unplug the phone, Android File Transfer will stop working until you plug back in and restart the computer!


    So for many people, WiFi transfer is the only practical option.


    But this is why I say: except for those people who can fix this with the simple solutions above, the problem for the rest of us *IS* a problem in OS X Mavericks. If it weren't, this workaround would not connect you.


    6) And last but not least, the solution at the following link has worked for many people,




    But it doesn't work with my phone, and may not work with yours. I'm still waiting for Apple to fix this, and I am very angry that they haven't. It is unconscionable that this is not fixed after at least 4 months of continued problems and complaints.

  • Intion Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 27, 2014 1:52 AM (in response to Norger)

    I had the same problem as Norger and Kevinovs and tried to find solutions through the past week. Finally, I gave up.

    Yesterday, my friend send me a link of this Android file transfer and asked me to have a try. I downloaded it and surprisingly it worked. It was not free, but the trial version allowed me to use 15 days for free. That was enough for me.

    Hope this helps anyone with the same problem.

  • marigami Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 28, 2014 10:52 AM (in response to Johnathan Burger)

    Sorry Intion, but no, Android File Transfer does Not work, and the link you sent no more than another one.

    My Mac is running Mountain Lion and I am stuck with my HTC One X+ which I cannot update. Yes I know that most of you in this thread have a Galaxy or a Nexus but other Android phone do have the same issue!

    I found several "solutions" on the net but none worked so far for me and I do not want to root my phone for that, not geeky enough!  However I am ok to download some miracle maker software if needs be and do some extra manipulations on my phone (sorry english is  not my mother tongue, I am from Europe).

    And Mac is not likely to fix any problem with anything related to Android soon! I do like my Macs but sometimes, this "I am the king of the (IT device) worl and I **** on you" becomes really ...annoying. One of the reason I quit with Iphone too.

    Ah yes I forgot the "politically correct" from the US and the do not use some words...Hope you got my meaning !

    So back to AFT issue, only solution I found is to use Snow Leopard again on my Mac to use AFT: fortunately I have it on an external disk.

  • Kenn212 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2014 5:26 AM (in response to Johnathan Burger)

    First... Could toss my Apple MacBook Pro 17" 10.5.8 (Vintage according to Apple) out the window easily without crying.  Apple had so many problems with this... wifi, Android Transfers from Samsung Galaxy S3, exploding batteries, etc.


    Right now I could toss my Samsung Galaxy S3 out the window too without crying.  It has never been able to connect to a Mac easily, and now I found out the hard way that it burns up SD cards!  Yup.... another issue to look up on Google.


    So, now that my SD Card is toast, I thought I would try to (or I must) put some of my photos on an external storage device.


    Well I downloaded Kies, Unistalled Keys.... still get the same message!!!!




    Which I think everyone in this forum has had.


    I would try Airdroid.... but when you are talking about 2000 plus photos.... you are looking at infinity times 10 download time.  I am scared about putting another SD Card in the phone for fear it will be burned out like the last one!  What to do???


    Is there no real solution to this issue?


    I heard Samsung denies that the S3 burns cards or destroys them.  But it is on so many forums!  Just Google SD CARD PROBLEM SAMSUNG GALAXY S3.


    Also there is a new update for my phone, and I can not install it because I am out of memory.  So I need to figure out how to remove these photos and back them up. 


    Ideas thoughts....


    <E-mail Edited by Host>

  • theHAC Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2014 7:43 AM (in response to Kenn212)



    I too am all MAC with a Samsung GS3.


    My solution was to use Airdroid for wireless transfers. It works well, and have transfered hundreds of photos back and forth between my phone and MACs.


    Fortunately I haven't had an SD card meltdown, yet... .


    I don't even bother with Kies.



  • Bees Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 24, 2014 9:33 AM (in response to Kenn212)

    Hello All,


    I don't know if this was mentioned before and may seem really obvious but have you gone into the "Preferences" folder and deleted any Kies-related .PLIST files (such as This .PLIST still remains even after you use the Uninstaller.

    The Preferences folder is located here:

    Macintosh HD > Users > [Your "Username" folder] > Library > Preferences


    I always delete the Trash afterwards too.


    I have a Samsung Galaxy Note 3 (and had a SGN 2) and they both work with AFT. Kies must NOT Be Installed at the same time as many others have mentioned. AFT just won't work.  Both have worked with Lion/Mtn Lion and Mavericks (I'm on Ver. 10.9.2 now).


    Whenever I have issues with any apps I always go to the Prefs folder and do the deletions. The Prefs get rebuilt when you still have the app but for other apps the .PLIST can contain serial numbers and the such that you enter when first installing (for those paid apps). Maybe this works only because I have a Galaxy Note 3 but is worth a try!

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