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Mail.app crashes on launch consistently

Up until yesterday, my upgrade to Mountain Lion had been completely smooth. Today when I launch mail, it crashes consistently on thread 0. So I did the Windows rule of rebooting first off. no joy



I tried restoring the app via Time Machine and it crashes as well so the problem cause remains unknown.


I have tried this with iCloud sync both on and off and also tried resetting sync services since this used to be a fix in the old days with Lion and Snow Leopard although I think it no longer applies with iCloud.


I've also tried removing the envelope index files and even all the plist files but the app does not launch long enough or far enough to get there.


I've also done a Repair disk permissions and while it found tons of faults, mostly in the printers area, this did not resolve the issue.


At this point, Mail is unusable which is a major pain in the ***. if anyone has solutions, I'd appreciate hearing.


Ross

Mac Pro, Mac OS X (10.7.4)

Posted on Jul 29, 2012 8:28 AM

Reply
44 replies

Aug 12, 2012 12:24 PM in response to JadedEye

Funny how Apple deleted my posts when i called it a bug. Everyone I know is having problems with mail! I even posted crash log. MAIL DOES NOT WORK ON Mountain Lion for most users.


I tried fix abaove still crash.


I have a Simple fix. Don't Use Apple Mail!!! Use MS Outlook works like a charm!!


Called Apple Tech support. They had me reinstall everything. Sorta like going to get your flat tire repaird and tey say just buy a new car that will fix it. Worthless call don't bother.


Went to local Apple store they were awsome but could not fix it.


So it is up to the users here to come up with the fix. When Steve Jobs was around he would never release a rev without mail working.. Wow do I miss him!! he really used this stuff.


Please post any fixes you find thanks for all the USERS support. Seem to be more knowledgable then
Apple,

Aug 12, 2012 12:42 PM in response to David Mccollum1

David's advice worked like a charm for me. I just got back from a 10 day vacation -- I was hoping Apple would've released an update or fix for this while I was gone, but David solved my problem. Thanks.


David Mccollum1 wrote:


I fixed it! I went to ~/Library/Containers. There I removed the entire com.apple.mail folder to the trash, emptied the trash and rebooted. Mail opened just fine and started populating with all my email. So, I'm back in business. I did make a copy of the file on an external USB thumb drive just in case, but it looks like I won't need that.


Good luck.

Aug 12, 2012 1:16 PM in response to JadedEye

Obviously some combination of events seems to be triggering this, Hopefully all the crash reports that get sent to Apple will give them a clue how to fix it.


I get odd behavior in some other programs, too, but nothing that really interferes with my work. I guess like all the other major updates version X.0 needs some work. Since everyone was saying that ML is a much more stable OS than Lion was, I was hoping not to have to deal with early adopter woes.

Aug 12, 2012 5:58 PM in response to Funkey Monkey

Funkey Monkey wrote:


David's advice worked like a charm for me. I just got back from a 10 day vacation -- I was hoping Apple would've released an update or fix for this while I was gone, but David solved my problem. Thanks.


Well -- correction. It worked for me for a few hours. Mail downloaded all my messages from both my IMAP accounts and I didn't have to reset any of my settings except for default signature, for some reason.


BUT -- I logged out and logged back in, and we're right back to where we started -- CRASHageddon.


I run Thunderbird on my Windows machine at work. I guess I'll be a Thunderbird guy at home on my Mac, too.

Sep 29, 2012 3:53 PM in response to Funkey Monkey

I have the same issue. Started out with mail not auto completing addresses and morphed into freezing and then finally crash on startup of app. I have been on the phone with Apple support for a total of about 6 hours with 3 different people. All fixes are temporary and mail crashes again after a few days or even hours. The "genius" solution was for me to do an erase and install and a manual migration of all my data (12 Tb) without the help of migration assistant. Basically the worst case scenario in terms of a fix, but it would have been worth it if it indeed worked. It did nothing to solve the problem permanently. If you have an important email you need to send trashing the com.apple.mail folder in the containers folder in the user library solves the problem temporarilly for me, but only for a short time. There is obviously a bug that needs to be addressed here. Come on apple, I know you have your hands full with the Maps screw up, but mail working is about as important as it gets!

Dec 9, 2012 9:13 AM in response to cozar

Thank you Cozar! I had the same problem. In my case it seems to have been a rotten message, apparently corrupted during the download process on that specific Mac. It did not cause a problem on my other Macs or iOS devices. After clicking on that message the spinning beach ball started to appear and Mail crashed. I forwarded the message from my iPad and deleted the original message, checked on one of my other Macs and made sure the message had been deleted. The forwarded message loaded fine, and on the affected iMac the Mail issue was resolved. It works fine now. I hope it stays that way. :) Great advice! Thank you!

Jan 27, 2013 10:04 PM in response to JadedEye

Hello,


I got this problem too on a two week old MacBookPro. None of the suggestions on this post helped me, and at the Apple Store the Genius told me to completely reinstall the system. I decided to install Thunderbird instead, but before even starting using it, in a couple of days Mail went misteriously back to normal behavior.


In my case, I noticed that it crashes everytime it tries to retrieve some new mail; if put offline, it opens without crashing. So I thought it was a problem triggered by a rotten message and I deleted all the unretrieved mail from iCloud through Safari. However it didn't help and the app kept crashing for a couple of days.


When it finally started working again, I noticed that when I try to open a Smart Folder (the Unread folder or the VIP folder, which I imagine to be some structured like a Smart Folder) it crashes. If I don't open any Smart Folder, or the VIP folder, everything works perfectly. So, could it be an issue related to Smart Folders?


BTW, on a MacBookAir and a MacPro with the same system (10.8.2) I never had this issue; it's only on my MacBookPro.

Mar 21, 2013 8:06 PM in response to JadedEye

Mail.app just started crashing recently. If I take the email account offline real fast it stays up and I can send mail no problem. As soon as I take it online it crashes again.


I tried all the fixes listed in this thread and nothing solved my problem. Finally downloaded the pop3 mail off my server with thunderbird. Once the server was empty Mail then started working properly.


I have looked at the 50 emails to figure out which one could be the culprit but nothing stands out.


Hope my experience helps someone else experiencing this frustrating problem.

Mail.app crashes on launch consistently

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