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Mail.app crashes on launch consistently

Up until yesterday, my upgrade to Mountain Lion had been completely smooth. Today when I launch mail, it crashes consistently on thread 0. So I did the Windows rule of rebooting first off. no joy



I tried restoring the app via Time Machine and it crashes as well so the problem cause remains unknown.


I have tried this with iCloud sync both on and off and also tried resetting sync services since this used to be a fix in the old days with Lion and Snow Leopard although I think it no longer applies with iCloud.


I've also tried removing the envelope index files and even all the plist files but the app does not launch long enough or far enough to get there.


I've also done a Repair disk permissions and while it found tons of faults, mostly in the printers area, this did not resolve the issue.


At this point, Mail is unusable which is a major pain in the ***. if anyone has solutions, I'd appreciate hearing.


Ross

Mac Pro, Mac OS X (10.7.4)

Posted on Jul 29, 2012 8:28 AM

Reply
44 replies

Oct 22, 2013 10:01 PM in response to Maxwho

David Mccollum1's fix seems to have worked for me!


David Mccollum1 wrote:


I fixed it! I went to ~/Library/Containers. There I removed the entire com.apple.mail folder to the trash, emptied the trash and rebooted. Mail opened just fine and started populating with all my email. So, I'm back in business. I did make a copy of the file on an external USB thumb drive just in case, but it looks like I won't need that.


Good luck.

Dec 20, 2013 7:41 AM in response to David Mccollum1

Brilliant. I didn't even have to trash the folder and restart. Just click Go in the Finder menu, then Folder, then when you get there add an x to the name, so you don't have to have the stress of trashing the thing. Then start Mail and it worked. Thanks David.

Jan 10, 2014 2:25 PM in response to ggirol

AddressBook-v22.abcddb


THAT frickin' file was the culprit of THREE problems on my MacPro that were instantly fixed by deleting it.


I couldn't sync new contacts created on my MacPro to iCloud, I couldn't delete contacts from my MacPro (Delete Card was greyed out), and separately, Mail was crashing on initial launch every time (but was fine after a Reopen).


Deleting that AddressBook-v22.abcddb file fixed EVERY ONE of those issues in Contacts and Mail for me. Everything is humming again quite nicely.


(It's located in users/(your username)/Library/Application Support/Address Book)

Feb 4, 2014 2:04 AM in response to JadedEye

Maybe my solution will help somebody (Reopen with shift or simple removing ~/Library/Containers didn't help for me).


– Go to System Preferences, disable all your mail accounts

– Remove ~/Library/Containers/com.apple.mail folder

– Open Mail.app. It should be ok, since it would be empty

– Close mail.app

– Enable accounts in settings


That's it. Helped me

Feb 16, 2014 4:53 AM in response to David Mccollum1

David Mccollum1 wrote:


I fixed it! I went to ~/Library/Containers. There I removed the entire com.apple.mail folder to the trash, emptied the trash and rebooted. Mail opened just fine and started populating with all my email. So, I'm back in business. I did make a copy of the file on an external USB thumb drive just in case, but it looks like I won't need that.


Good luck.

worked for me too, Thanks!

Jul 22, 2015 3:11 PM in response to David Mccollum1

Thank you! Did not actually have to do the step of emptying the trash bin. Didn't empty it because of a warning about permanent files in it, so emptied the non-permanent ones. The Apple Mail folder still remained (was not permanently deleted). So I rebooted at that point to see if the my mail would load, and it did! Thanks!


I suppose Apple will provide a patch very shortly, as likely most others with this issue also sent a report to Apple. It was definitely the update to Yosemite 10.10.4 that caused my mail to no longer load (and to give me the beachball of death every time I launched Mail).


Thanks again! 🙂

Nov 4, 2016 8:28 PM in response to JadedEye

Mail was crashing upon opening, and holding the shift key down didn't fix it. I finally figured out there was a problem with a message in the Outbox, and Mail kept trying to send the email each time the app opened.

What worked was turning wi-fi off and disconnecting my Ethernet cable, then opening Mail (with the shift key held down, though I don't know if that was necessary at that point) and deleting the offending message. Then I connected to the Internet again, and all was well.

Mail.app crashes on launch consistently

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