Level 1

15 points

Email in Exchange inbox disappear in Mail

I have a slightly different problem. Mail syncs with Exchange fine and I have not experienced the changed mail server issues the others have been experiencing. However, once in a while, the mail from my Exchange inbox would all disappear from Mail as if the whole Inbox is empty (save for emails from other servers like Gmail, iCloud). Originally, I thought it was a sync problem so I deleted the account and then set it up again and waited painfully for everything to sync back in. However, this phenomenom still happened randomly once in a while. This time, I just close the Mail program and restart it and then everything is back to normal.

While this is a workaround, it is nevertheless very annoying. Has anyone else experienced this with Mail and Exchange server 2007? Any ideas how this can be fixed? Thanks.

iMac, OS X Mountain Lion

Posted on Jul 29, 2012 7:43 PM

106 replies

Sep 4, 2012 2:00 PM in response to Leibniz46

Did you try the solution I posted previously in this Discussion?

Sep 4, 2012 2:03 PM in response to nevesen

Did you try the solution I posted previously in this Discussion? It has worked for a number of people.

Sep 4, 2012 2:21 PM in response to kimron Shapiro

Thanks for a swift reply. Sadly I tried it and no difference...

opb1978

Level 1

0 points

Sep 12, 2012 10:19 PM in response to cclboss

I tried everything found in discussions but still need to restart mail every time I wont to read Mails.

This really drives me nuts. I hope this is going to be fixed very soon!

soloalfa

Level 1

4 points

Sep 13, 2012 8:53 AM in response to opb1978

In Mountain Lion 10.8.1 I finally applied one of the solutions suggested here.

In Mail, I went to Preferences/account/[my exchange account]/account information. There, I unchecked the 'Use Autodiscover Service'.

Everything works fine now. And emails are always there.

I hope this helps.

Lawrence

opb1978

Level 1

0 points

Sep 13, 2012 9:01 AM in response to soloalfa

this seams to be working if you only have one exchange mailbox configured, if you are using more than one, this fix seams not to be working!

Oliver

Sep 14, 2012 1:29 AM in response to opb1978

Thanks Oliver. I've had the same experience (I think). There seemed to be two separate connections to my exchange account configured. I deleted one, and (so far) things seem to have started working. Here's hoping. I'll update here if Mail breaks again... Oh, and 'autodiscover' is switched off.

opb1978

Level 1

0 points

Sep 14, 2012 1:38 AM in response to Leibniz46

Yes I also changed all but one Mail accounts to Imap4 and since then I had no problem with empty mailboxes.

Calendar, Contacts are still enabled and working so far

cclboss Author

Level 1

15 points

Sep 14, 2012 1:47 AM in response to opb1978

I also tried the IMAP approach and it seemed to work except sometimes there mail that shows in the mailbox that has been deleted on the server so you get an error when trying to delete it again. Also, if you set it up as IMAP, don't you have to specify an SMTP server to handle out-going mail? I had to do it with a third party SMTP so mail gets sent but does not sync with my Exchange Sent folder. Because of this, I had to switch back to setting up Mail for Exchange Server.

opb1978

Level 1

0 points

Sep 14, 2012 2:06 AM in response to cclboss

For sending, you need to setup your exchangeserver to allow smtp-authentication.

At least with my setup, drafts, sent items are also stored on the exchange server!

But still this all is just a temp solution, there is a bug with Mail and Exchangeserver which Apple needs to fix soon..

atmosema

Level 1

14 points

Sep 14, 2012 2:11 AM in response to opb1978

Correct, it's a bug and we should not fix it with work arounds if possible.

As I can't wait for Apple to fix that, I personally switched to MS Outlook at this point.

tyr0ne

Level 1

0 points

Sep 24, 2012 8:24 AM in response to cclboss

i hope this will be fixed soon, i have allready a mac based client reverting back from exchange to a linux imap only

as imap with many mailboxes (shared) is also not workable from exchange.. in mac mail.

outlook is ok, but it is slower and there is no unified mailbox with delegation, and to workarround with imap makes it too slow again.. so please fix it or me this bug hast cost me a lot of $$ ⚠

Sep 25, 2012 7:54 AM in response to cclboss

I am having the same issues and I have multiple Hosted Exchange Accounts. I have unchecked Autodiscover and made the internal server address match the external server address. Hopefully this will work.

Sep 28, 2012 11:25 PM in response to cclboss

Closing Mail does nothing for me but Rebuild Mailbox does. I rebuilt my Maibox receiving Exchange messages and every message disappeared. Fixing permissions made no difference, nor did shut down and reboot. Smart Mailbox did work. The problem seemed to begin after the last Java update. Would this be right?

Oct 5, 2012 4:54 PM in response to cclboss

I have found a fix that is working for me!

An unrelated problem caused me to restore from a time machine backup (which had been made well after installing the mountain lion update). The next time mail opened it went through this set up process that ended with a window explaining all the new features of mail in mountain lion. Success. My mail box is now behaving perfectly! All my folders are visible, all my mail is visible and everything is stable. No more disappearing mail.

I am so happy to be able to come back to mail - outlook has been a beast.

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Email in Exchange inbox disappear in Mail