Email in Exchange inbox disappear in Mail

I have a slightly different problem. Mail syncs with Exchange fine and I have not experienced the changed mail server issues the others have been experiencing. However, once in a while, the mail from my Exchange inbox would all disappear from Mail as if the whole Inbox is empty (save for emails from other servers like Gmail, iCloud). Originally, I thought it was a sync problem so I deleted the account and then set it up again and waited painfully for everything to sync back in. However, this phenomenom still happened randomly once in a while. This time, I just close the Mail program and restart it and then everything is back to normal.

While this is a workaround, it is nevertheless very annoying. Has anyone else experienced this with Mail and Exchange server 2007? Any ideas how this can be fixed? Thanks.

iMac, OS X Mountain Lion

Posted on Jul 29, 2012 7:43 PM

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106 replies

Dec 16, 2012 1:51 PM in response to jsumlin

This problem is maddening. It only happens on our iMac. The MBA works fine. Same OS, same settings, same everything.....autodiscover did not help. Quitting application and restarting results in zero mail in both InBox and Sent folders. Rebuilding only resurrects temporarily until next quit. Only recourse at the moment is to never quit Mail.....

Feb 3, 2013 10:30 PM in response to algerts

Truede to report issue to Apple, but there's no place to deliver issues on MAIL in the feedback section. Has tried many of the suggestions here, but still struggles with empty mailboxes and messages that disappear. It would be nice if someone from Apple a least stepped forward and presented their analysis and possible (future) solutions.


Yesterday night I had to synch and rebuild my mail again again again.


I have never been so close to go back to using the Microsoft mail app!! As many others are mentioning here. In the meantime I will try to remove he auto discover feature and re-install mail.

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Email in Exchange inbox disappear in Mail

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