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popole77 Author

Level 1

0 points

Since the upgrade, my computer is crashing all the time

Hello everybody,

I did the mountain lion upgrade a few days ago, and since then, I have a few crashes a day.

Does anyone suffer from the same issue? How do I resolve this?

Never had this issue before, and now it seems that It's something that will not solve itself..

What happens is that all of a sudden, I am getting a black screen, and everything is shut down.

Then I'm getting a gray screen saying that there was an error and that my computer is restarting.

Like I said, it happens now a few times a day.

VERY ANNOYING!!

Any ideas?

Thanks for your help guys!!

macbook oro, Mac OS X (10.6.3)

Posted on Jul 30, 2012 2:36 AM

123 replies

popole77 Author

Level 1

0 points

Jul 31, 2012 1:42 AM in response to Ivan Clarke1

I backed up everything before the initial upgrade I did the other day.

The installation is in progress.

Will have an update soon.

Thanks :-)

Jul 31, 2012 1:53 AM in response to popole77

Great....lets hope it goes smoothly

thomas_r.

Level 7

31,995 points

Jul 31, 2012 3:12 AM in response to popole77

It looks like you may have already started the process of doing a clean reinstall, but just so you know, you still had bits of both Parallels and VirtualBox installed. From your kernel panic log:

com.parallels.kext.prl_vnic 7.0 15104.778994

com.parallels.kext.prl_netbridge 7.0 15104.778994

com.parallels.kext.prl_hid_hook 7.0 15104.778994

com.parallels.kext.prl_hypervisor 7.0 15104.778994

org.virtualbox.kext.VBoxNetAdp 3.1.6

org.virtualbox.kext.VBoxNetFlt 3.1.6

org.virtualbox.kext.VBoxUSB 3.1.6

org.virtualbox.kext.VBoxDrv 3.1.6

com.parallels.kext.prl_usb_connect 7.0 15104.778994

Whether those were causing your problem, I don't know.

thomas_r.

Level 7

31,995 points

Jul 31, 2012 3:15 AM in response to Ivan Clarke1

Uninstalling Software: The Basics

Ivan, you have plagiarized this information from one of the other regulars here, with no credit being given. That was written by Kappy. Please do not copy someone else's post and re-use it as your own. Provide a link to such a post instead.

popole77 Author

Level 1

0 points

Jul 31, 2012 3:18 AM in response to thomas_r.

I know that I still have bits there.

How do I remove them?

Indeed I'm in the process of installation

thomas_r.

Level 7

31,995 points

Jul 31, 2012 3:28 AM in response to popole77

If you're doing a clean reinstall, the problem has become moot. However, for the future, Parallels can be uninstalled completely using the uninstaller on the original disk (if you bought it on disk) or in the .dmg file if you downloaded it.

If you downloaded it, but no longer have the .dmg file, you would have to re-download to get the uninstaller.

As for VirtualBox, I did install it at some point and wasn't able to use it for what I wanted, so I removed it. Unfortunately, I don't remember how that was done. I imagine there must be an uninstaller, though, probably packaged with the installer similarly to how it's done for Parallels.

Kappy

Level 10

361,765 points

Jul 31, 2012 11:05 AM in response to Ivan Clarke1

Ivan,

I am flattered that you posted one of my help articles to help another user. I don't object to your doing that, but at the very least you should provide an attribution to me since this is not your original work.

Thank you,

Kappy

popole77 Author

Level 1

0 points

Jul 31, 2012 12:05 PM in response to Kappy

hello everybody,

Didn't mean to create such a mess.

But here I am... still here.. just had another crash.

After the clean installation.

What next?

Any idea?

Maybe I'm doing something wrong?

By the crash report it seems that I still have some leftovers from the softwares I removed.

Maybe I should totally remove them?

Waiting for instructions.

Thanks for all the help :-)

Enclosed is the crash report:

Interval Since Last Panic Report: 23042 sec

Panics Since Last Report: 4

Anonymous UUID: 638C45D9-265E-40E5-AC6A-71BE03D70146

Tue Jul 31 21:57:46 2012

panic(cpu 0 caller 0xffffff7fa14f6c85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80c07a2000 0x0a5480a2, D0, P3/4

Backtrace (CPU 0), Frame : Return Address

0xffffff8026f2b7e0 : 0xffffff802001d5f6

0xffffff8026f2b850 : 0xffffff7fa14f6c85

0xffffff8026f2b8e0 : 0xffffff7fa15f05b7

0xffffff8026f2b940 : 0xffffff7fa15f062b

0xffffff8026f2b9b0 : 0xffffff7fa18f8883

0xffffff8026f2baf0 : 0xffffff7fa161675d

0xffffff8026f2bb20 : 0xffffff7fa15009e6

0xffffff8026f2bbd0 : 0xffffff7fa14fc0b8

0xffffff8026f2bdc0 : 0xffffff7fa14fdac6

0xffffff8026f2bea0 : 0xffffff7fa1491324

0xffffff8026f2bef0 : 0xffffff7fa216c71f

0xffffff8026f2bf40 : 0xffffff7fa216b8e7

0xffffff8026f2bf60 : 0xffffff802003dcae

0xffffff8026f2bfb0 : 0xffffff80200b2677

Kernel Extensions in backtrace:

com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa148f 000->0xffffff7fa1791fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa064d000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fa147d000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fa1432000

com.apple.nvidia.nv50hal(8.0)[9CD95A4A-FD94-349E-A4B6-FC3B74E197F5]@0xffffff7fa 1792000->0xffffff7fa1ab4fff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa14 8f000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa064d000

com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7fa216a000->0xffffff7fa2179fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa064d000

dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[41B414E9-EC1E-3724-A158-14FD4 8712B0C]@0xffffff7fa1ad6000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fa147d000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fa1432000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12A269

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide: 0x000000001fe00000

Kernel text base: 0xffffff8020000000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 11887820834178

last loaded kext at 1213716805650: com.apple.driver.AppleProfileTimestampAction 97 (addr 0xffffff7fa2313000, size 16384)

last unloaded kext at 11849194870745: com.apple.driver.AppleHIDKeyboard 165.5 (addr 0xffffff7fa1319000, size 16384)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 3.1.6

org.virtualbox.kext.VBoxNetFlt 3.1.6

com.parallels.kext.prl_vnic 7.0 15104.778994

org.virtualbox.kext.VBoxUSB 3.1.6

com.parallels.kext.prl_netbridge 7.0 15104.778994

org.virtualbox.kext.VBoxDrv 3.1.6

com.parallels.kext.prl_hid_hook 7.0 15104.778994

com.parallels.kext.prl_hypervisor 7.0 15104.778994

com.parallels.kext.prl_usb_connect 7.0 15104.778994

com.apple.driver.AppleIntelProfile 97

com.apple.filesystems.smbfs 1.8

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleBluetoothMultitouch 75.15

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleIntelHDGraphics 8.0.0

com.apple.driver.AppleHDA 2.3.0f2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.GeForce 8.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.driver.AirPort.Brcm4331 600.15.20

com.apple.driver.AppleMuxControl 3.2.6

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHDGraphicsFB 8.0.0

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBTCButtons 235.4

com.apple.driver.AppleUSBCardReader 3.1.0

com.apple.driver.AppleIRController 320.15

com.apple.driver.AppleUSBTCKeyboard 235.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.0

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleFWOHCI 4.9.5

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.driver.AppleProfileTimestampAction 97

com.apple.driver.AppleProfileThreadInfoAction 97

com.apple.driver.AppleProfileRegisterStateAction 97

com.apple.driver.AppleProfileReadCounterAction 97

com.apple.driver.AppleProfileKEventAction 97

com.apple.driver.AppleProfileCallstackAction 97

com.apple.iokit.AppleProfileFamily 97

com.apple.driver.IOBluetoothHIDDriver 4.0.9f8

com.apple.driver.AppleMultitouchDriver 235.27

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IONetworkingFamily 3.0

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.nvidia.nv50hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleSMC 3.1.3d11

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.driver.AppleUSBMultitouch 235.7

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f15

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Kappy

Level 10

361,765 points

Jul 31, 2012 12:09 PM in response to popole77

Apparently, you have not uninstalled Virtual Box and Parallels. If you are unwilling to do that, then you need to boot into Safe Mode to see if that fixes the panic problems.

If safe mode fixes things then you need to uninstall the VM software then reinstall only one of them. There's no reason to be running both.

If safe mode doesn't help then create a new user account. Log out of your account and into the new account. Do the panics stop?

thomas_r.

Level 7

31,995 points

Jul 31, 2012 12:13 PM in response to popole77

Didn't mean to create such a mess.

If you're referring to the nastiness that keeps getting removed by the moderators, not to worry, none of that is your doing. 🙂

But here I am... still here.. just had another crash.

After the clean installation.

Well, there's a problem... Either the installation wasn't actually clean (meaning erasing the hard drive and reinstalling from scratch), or you used Setup Assistant or Migration Assistant to move too much from the backups to the new system, dirtying it in the process. I say this because your kernel panic log still contains the following:

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 3.1.6

org.virtualbox.kext.VBoxNetFlt 3.1.6

com.parallels.kext.prl_vnic 7.0 15104.778994

org.virtualbox.kext.VBoxUSB 3.1.6

com.parallels.kext.prl_netbridge 7.0 15104.778994

org.virtualbox.kext.VBoxDrv 3.1.6

com.parallels.kext.prl_hid_hook 7.0 15104.778994

com.parallels.kext.prl_hypervisor 7.0 15104.778994

com.parallels.kext.prl_usb_connect 7.0 15104.778994

So that means that all the Parallels and VirtualBox kernel extensions are still installed.

Sorry to be the bearer of bad news! 😟 But is the system working well enough now that you could run the VirtualBox and Parallels uninstallers?

popole77 Author

Level 1

0 points

Jul 31, 2012 12:44 PM in response to thomas_r.

I couldn't find the uninstallers you mentioned before.

I looked for them.. Is there a workaround?

I will look again, but in case I don't find?

I have 10-60 mins between crashes, So i can get some things done.

Looking forward to your reply!

Thanks!!

popole77 Author

Level 1

0 points

Jul 31, 2012 12:46 PM in response to popole77

update.

Just found the parallels uninstaler.

Giving it a try.

Will look for the VirtualBox as well.

thomas_r.

Level 7

31,995 points

Jul 31, 2012 1:04 PM in response to popole77

I just went to the VirtualBox site, and I see that the version you're using is more than 2 years old! That may very well be the culprit. I downloaded version 3.1.6 for myself from the following link:

http://download.virtualbox.org/virtualbox/3.1.6/VirtualBox-3.1.6-59351-OSX.dmg

Inside that disk image is a file called VirtualBox_Uninstall.tool. You would need to open that script, which will run it in the Terminal, to uninstall VirtualBox. Note that it will complain about the app being made by an unregistered developer... you will need to go to System Preferences -> Security & Privacy -> General and temporarily toggle the application control from the default "Mac App Store and identified developers" to "Anywhere." After uninstalling, switch that setting back to where it was.