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popole77 Author

Level 1

0 points

Since the upgrade, my computer is crashing all the time

Hello everybody,

I did the mountain lion upgrade a few days ago, and since then, I have a few crashes a day.

Does anyone suffer from the same issue? How do I resolve this?

Never had this issue before, and now it seems that It's something that will not solve itself..

What happens is that all of a sudden, I am getting a black screen, and everything is shut down.

Then I'm getting a gray screen saying that there was an error and that my computer is restarting.

Like I said, it happens now a few times a day.

VERY ANNOYING!!

Any ideas?

Thanks for your help guys!!

macbook oro, Mac OS X (10.6.3)

Posted on Jul 30, 2012 2:36 AM

123 replies

IMAC47

Level 1

7 points

Aug 5, 2012 7:57 AM in response to popole77

I would have to agree with Thomas at this point because you have done a clean install and everything else and you are still having this issue.

cozar

Level 2

347 points

Aug 5, 2012 8:46 AM in response to IMAC47

I admit it´s usually a good idea to read the whole thread. Sorry, guys. It would be reasonable to blame hardware, although the issue pops up with an upgrade. If 10.8 is more GPU intensive it might stress the graphics handling to the breakpoint on a 15-inch, Mid 2010 machine (which I believe he has) with a possible weakness:

http://support.apple.com/kb/TS4088

Aug 6, 2012 12:36 AM in response to cozar

I had your idea and sent MPB to Apple to fix it as an HW problem.

They didn't find anything, and when I told about KB TS4088, they confirmed that checked on it but, this is not the case.

And the Kernel Panic are still there.

popole77 Author

Level 1

0 points

Aug 6, 2012 6:29 AM in response to socheesome

I am so disappointed with apple right now..

I had my worries prior to doing this upgrade, but I thought that everything would be solved eventually..

It's been I don't know how many days and hours of lost work, and the issue still stands.

Apple support has no idea what is the problem, nor they are offering me any solution.

They are telling me to take this computer to a private retailer to check the hardware as they don't cover my country with their apple stores.

This solution is very expensive and will take another 10 days.

Apple does not offer me any other solution, I asked to be rolled back to snow leopard but it's not an option that they are offering... In case I can locate the original disk that the laptop came with, then I can try and install it by myself.

They are also not saying what could be causing the issue, or even offering some compensation due to the fact that this issue was caused by the upgrade that was supplied by them, and even paid for!

I paid to downgrade my computer and now all they are saying is we understand that you feel that you're screwed.

You are right, and there is nothing we can do about it...

I feel betrayed... It just changes my whole perspective towards them...

I am still hoping that there is some kind of a solution that I can try, maybe shut down some resources or whatever, and thus isolating the issue.. I have no idea.

In the meantime I'm looking for a private retailer - one that is not affiliated with apple.

I had enough from them for now...

Looking forward to your ideas...

Thanks again for all of you out there trying to help!!

popole77 Author

Level 1

0 points

Aug 7, 2012 2:07 AM in response to popole77

Nothing??

Where are you, good people of apple discussions?

Disappeared when I need you most?

putnik

Level 4

1,179 points

Aug 7, 2012 2:51 AM in response to popole77

For my tuppence worth then, I don't go down the hardware failure route until I hear that clanking sound and smell burning rubber. I don't know what you did last time, after the clean install of the OS. If you avoided transferring your old user account and started from scratch with your apps, it should have narrowed down the source of the problem. You certainly had a huge number of apps and plugins before.

I'd have another go at clean installing after running some disk checks and re-partitioning to rewrite the disk indexing. Then download the latest versions of apps, starting with your Antivirus, Java and Flash. Keep plugins out of the picture too (I only have Adblock).

It takes a little time, but I have done this procedure, as have many others moving to ML, and don't see the problems you have been having. Good luck!

cozar

Level 2

347 points

Aug 8, 2012 9:08 AM in response to popole77

Similar issue here (and similar panic logs). Seems some are being compensated.

https://discussions.apple.com/thread/4136393?start=0&tstart=0

popole77 Author

Level 1

0 points

Aug 9, 2012 3:46 AM in response to putnik

Thanks, I was about to take my laptop to a private lab, but you've made me think it over and try to find what is the real cause.

Now that I see that it's clear that it's not only me here in this bug, then I'm kind of more relaxed about it.

I wish that apple would have taken responsibility about it globally, and not just in selected countries.

I don't understand what my region has to do with Apple's responsibility.

The product is sold globally and the update was purchased and installed directly from the appstore.

They could take my money nice and easy.

Why not take responsibility when things get screwed??

But for now, I just want to get it over with.

I have a clue that might be able to isolate the problem.

When I am running gimp ( version 2.8.0 ) which is running over XQuartz- 2.7.2 - the crashes seem to happen much more often. (almost all the time)

What does it tell us? if anything?

putnik

Level 4

1,179 points

Aug 9, 2012 4:06 AM in response to popole77

Sorry I don't use Gimp or XQuartz. I have heard discussion of them in relation to X11 and OSX. Maybe somebody else can comment , or there is information in their user forum.