Previous 1 2 3 4 5 6 Next 123 Replies Latest reply: Sep 4, 2012 3:47 PM by SteveKir Go to original post Branched to a new discussion.
  • Ivan Clarke1 Level 2 Level 2 (315 points)

    make sure you back up your important documents, photos etc...

  • popole77 Level 1 Level 1 (0 points)

    I backed up everything before the initial upgrade I did the other day.

    The installation is in progress.

    Will have an update soon.


    Thanks :-)

  • Ivan Clarke1 Level 2 Level 2 (315 points)

    Great....lets hope it goes smoothly

  • thomas_r. Level 7 Level 7 (30,370 points)

    It looks like you may have already started the process of doing a clean reinstall, but just so you know, you still had bits of both Parallels and VirtualBox installed.  From your kernel panic log:


    com.parallels.kext.prl_vnic          7.0 15104.778994

    com.parallels.kext.prl_netbridge          7.0 15104.778994

    com.parallels.kext.prl_hid_hook          7.0 15104.778994

    com.parallels.kext.prl_hypervisor          7.0 15104.778994

    org.virtualbox.kext.VBoxNetAdp          3.1.6

    org.virtualbox.kext.VBoxNetFlt          3.1.6

    org.virtualbox.kext.VBoxUSB          3.1.6

    org.virtualbox.kext.VBoxDrv          3.1.6

    com.parallels.kext.prl_usb_connect          7.0 15104.778994


    Whether those were causing your problem, I don't know.

  • thomas_r. Level 7 Level 7 (30,370 points)

    Uninstalling Software: The Basics


    Ivan, you have plagiarized this information from one of the other regulars here, with no credit being given.  That was written by Kappy.  Please do not copy someone else's post and re-use it as your own.  Provide a link to such a post instead.

  • popole77 Level 1 Level 1 (0 points)

    I know that I still have bits there.

    How do I remove them?

    Indeed I'm in the process of installation

  • thomas_r. Level 7 Level 7 (30,370 points)

    If you're doing a clean reinstall, the problem has become moot.  However, for the future, Parallels can be uninstalled completely using the uninstaller on the original disk (if you bought it on disk) or in the .dmg file if you downloaded it.


    Screen Shot 2012-07-31 at 6.22.00 AM.png


    If you downloaded it, but no longer have the .dmg file, you would have to re-download to get the uninstaller.


    As for VirtualBox, I did install it at some point and wasn't able to use it for what I wanted, so I removed it.  Unfortunately, I don't remember how that was done.  I imagine there must be an uninstaller, though, probably packaged with the installer similarly to how it's done for Parallels.

  • Kappy Level 10 Level 10 (255,580 points)



    I am flattered that you posted one of my help articles to help another user. I don't object to your doing that, but at the very least you should provide an attribution to me since this is not your original work.


    Thank you,



  • popole77 Level 1 Level 1 (0 points)

    hello everybody,

    Didn't mean to create such a mess.

    But here I am... still here.. just had another crash.

    After the clean installation.

    What next?

    Any idea?

    Maybe I'm doing something wrong?

    By the crash report it seems that I still have some leftovers from the softwares I removed.

    Maybe I should totally remove them?


    Waiting for instructions.

    Thanks for all the help :-)


    Enclosed is the crash report:


    Interval Since Last Panic Report:  23042 sec

    Panics Since Last Report:          4

    Anonymous UUID:                    638C45D9-265E-40E5-AC6A-71BE03D70146



    Tue Jul 31 21:57:46 2012

    panic(cpu 0 caller 0xffffff7fa14f6c85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80c07a2000 0x0a5480a2, D0, P3/4

    Backtrace (CPU 0), Frame : Return Address

    0xffffff8026f2b7e0 : 0xffffff802001d5f6

    0xffffff8026f2b850 : 0xffffff7fa14f6c85

    0xffffff8026f2b8e0 : 0xffffff7fa15f05b7

    0xffffff8026f2b940 : 0xffffff7fa15f062b

    0xffffff8026f2b9b0 : 0xffffff7fa18f8883

    0xffffff8026f2baf0 : 0xffffff7fa161675d

    0xffffff8026f2bb20 : 0xffffff7fa15009e6

    0xffffff8026f2bbd0 : 0xffffff7fa14fc0b8

    0xffffff8026f2bdc0 : 0xffffff7fa14fdac6

    0xffffff8026f2bea0 : 0xffffff7fa1491324

    0xffffff8026f2bef0 : 0xffffff7fa216c71f

    0xffffff8026f2bf40 : 0xffffff7fa216b8e7

    0xffffff8026f2bf60 : 0xffffff802003dcae

    0xffffff8026f2bfb0 : 0xffffff80200b2677

          Kernel Extensions in backtrace:

   [6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa148f 000->0xffffff7fa1791fff

                dependency:[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa064d000

                dependency:[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fa147d000

                dependency:[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fa1432000

   [9CD95A4A-FD94-349E-A4B6-FC3B74E197F5]@0xffffff7fa 1792000->0xffffff7fa1ab4fff

                dependency:[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa14 8f000

                dependency:[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa064d000

   [FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7fa216a000->0xffffff7fa2179fff

                dependency:[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa064d000

                dependency:[41B414E9-EC1E-3724-A158-14FD4 8712B0C]@0xffffff7fa1ad6000

                dependency:[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fa147d000

                dependency:[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fa1432000



    BSD process name corresponding to current thread: kernel_task



    Mac OS version:




    Kernel version:

    Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

    Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

    Kernel slide:     0x000000001fe00000

    Kernel text base: 0xffffff8020000000

    System model name: MacBookPro6,2 (Mac-F22586C8)



    System uptime in nanoseconds: 11887820834178

    last loaded kext at 1213716805650:          97 (addr 0xffffff7fa2313000, size 16384)

    last unloaded kext at 11849194870745:          165.5 (addr 0xffffff7fa1319000, size 16384)

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp          3.1.6

    org.virtualbox.kext.VBoxNetFlt          3.1.6

    com.parallels.kext.prl_vnic          7.0 15104.778994

    org.virtualbox.kext.VBoxUSB          3.1.6

    com.parallels.kext.prl_netbridge          7.0 15104.778994

    org.virtualbox.kext.VBoxDrv          3.1.6

    com.parallels.kext.prl_hid_hook          7.0 15104.778994

    com.parallels.kext.prl_hypervisor          7.0 15104.778994

    com.parallels.kext.prl_usb_connect          7.0 15104.778994          97          1.8          1.9.5d0          1.60          75.15          1.0.0d1          4.0.9f8          122          100.12.69          3.5.10          8.0.0          2.3.0f2          7.0.0          2.3.0f2          4.0.9f8          8.0.0          1.0.0          3.2.5b3          2.0.2d0          600.15.20          3.2.6          3.2.6          1.0.0          1.6.0          1.0.33          8.0.0          3.0.2d6          3.0          235.4          3.1.0          320.15          235.4          1.0.0d1          1.0.0d1          34          3.5.1          404          2.2.0          5.1.6          4.9.5          2.4.0          5.1.5          161.0.0          1.6.1          1.6          1.5          1.7          1.9          1.6          1.6          196.0.0          4.0.39          2          196.0.0          97          97          97          97          97          97          97          4.0.9f8          235.27          86.0.2          10.0.6          4.0.9f8          2.3.0f2          1.8.9fc9          1.6          4.0.9f8          1.0.2b1          2.2.5          2.3.0f2          2.3.0f2          500.15          3.0          1.0.4          3.2.6          1.0.10d0          1.0.0          5.2.0d16          1.0.10d0          8.0.0          8.0.0          2.3.4          2.3.4          3.1.3d11          1.0          3.5.1          3.5.0          235.7          5.0.0          5.1.5          5.0.0          3.5.1          1.7          1.7.1          1.7.1          2.5.0          3.5.1          5.0.0          4.5.5          2.2.0          5.1.6          1.6.1          1.8.0          1.1          220          1.0.0d1          7          344          1.8          28.18          1.6          2.7          1.4          1.0

    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f15

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (

    Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: TOSHIBA MK5055GSXF, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

  • Kappy Level 10 Level 10 (255,580 points)

    Apparently, you have not uninstalled Virtual Box and Parallels. If you are unwilling to do that, then you need to boot into Safe Mode to see if that fixes the panic problems.


    If safe mode fixes things then you need to uninstall the VM software then reinstall only one of them. There's no reason to be running both.


    If safe mode doesn't help then create a new user account. Log out of your account and into the new account. Do the panics stop?

  • thomas_r. Level 7 Level 7 (30,370 points)

    Didn't mean to create such a mess.


    If you're referring to the nastiness that keeps getting removed by the moderators, not to worry, none of that is your doing. 


    But here I am... still here.. just had another crash.

    After the clean installation.


    Well, there's a problem...  Either the installation wasn't actually clean (meaning erasing the hard drive and reinstalling from scratch), or you used Setup Assistant or Migration Assistant to move too much from the backups to the new system, dirtying it in the process.  I say this because your kernel panic log still contains the following:

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp          3.1.6

    org.virtualbox.kext.VBoxNetFlt          3.1.6

    com.parallels.kext.prl_vnic          7.0 15104.778994

    org.virtualbox.kext.VBoxUSB          3.1.6

    com.parallels.kext.prl_netbridge          7.0 15104.778994

    org.virtualbox.kext.VBoxDrv          3.1.6

    com.parallels.kext.prl_hid_hook          7.0 15104.778994

    com.parallels.kext.prl_hypervisor          7.0 15104.778994

    com.parallels.kext.prl_usb_connect          7.0 15104.778994


    So that means that all the Parallels and VirtualBox kernel extensions are still installed.


    Sorry to be the bearer of bad news!    But is the system working well enough now that you could run the VirtualBox and Parallels uninstallers?

  • popole77 Level 1 Level 1 (0 points)

    I couldn't find the uninstallers you mentioned before.

    I looked for them.. Is there a workaround?


    I will look again, but in case I don't find?


    I have 10-60 mins between crashes, So i can get some things done.


    Looking forward to your reply!


  • popole77 Level 1 Level 1 (0 points)


    Just found the parallels uninstaler.

    Giving it a try.


    Will look for the VirtualBox as well.

  • thomas_r. Level 7 Level 7 (30,370 points)

    I just went to the VirtualBox site, and I see that the version you're using is more than 2 years old!  That may very well be the culprit.  I downloaded version 3.1.6 for myself from the following link:



    Inside that disk image is a file called VirtualBox_Uninstall.tool. You would need to open that script, which will run it in the Terminal, to uninstall VirtualBox.  Note that it will complain about the app being made by an unregistered developer...  you will need to go to System Preferences -> Security & Privacy -> General and temporarily toggle the application control from the default "Mac App Store and identified developers" to "Anywhere."  After uninstalling, switch that setting back to where it was.

  • popole77 Level 1 Level 1 (0 points)

    Hey Thomas,

    You're a genius!

    You were a step ahead of me..

    I was just downloading the dmg from virtualbox's site, and would have got stuck at the step ahead, when I got your answer.

    Everything is removed now.

    I will restart now and wait for the next crash.

    Hope it won't come.


    I'll update soon.

    Thanks for all the help!!

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