Skip navigation

Since the upgrade, my computer is crashing all the time

4986 Views 123 Replies Latest reply: Sep 4, 2012 3:47 PM by SteveKir RSS Branched to a new discussion.
  • Ivan Clarke1 Level 2 Level 2 (315 points)

    make sure you back up your important documents, photos etc...

  • Ivan Clarke1 Level 2 Level 2 (315 points)

    Great....lets hope it goes smoothly

  • thomas_r. Level 7 Level 7 (26,985 points)

    It looks like you may have already started the process of doing a clean reinstall, but just so you know, you still had bits of both Parallels and VirtualBox installed.  From your kernel panic log:

     

    com.parallels.kext.prl_vnic          7.0 15104.778994

    com.parallels.kext.prl_netbridge          7.0 15104.778994

    com.parallels.kext.prl_hid_hook          7.0 15104.778994

    com.parallels.kext.prl_hypervisor          7.0 15104.778994

    org.virtualbox.kext.VBoxNetAdp          3.1.6

    org.virtualbox.kext.VBoxNetFlt          3.1.6

    org.virtualbox.kext.VBoxUSB          3.1.6

    org.virtualbox.kext.VBoxDrv          3.1.6

    com.parallels.kext.prl_usb_connect          7.0 15104.778994

     

    Whether those were causing your problem, I don't know.

  • thomas_r. Level 7 Level 7 (26,985 points)

    Uninstalling Software: The Basics

     

    Ivan, you have plagiarized this information from one of the other regulars here, with no credit being given.  That was written by Kappy.  Please do not copy someone else's post and re-use it as your own.  Provide a link to such a post instead.

  • thomas_r. Level 7 Level 7 (26,985 points)

    If you're doing a clean reinstall, the problem has become moot.  However, for the future, Parallels can be uninstalled completely using the uninstaller on the original disk (if you bought it on disk) or in the .dmg file if you downloaded it.

     

    Screen Shot 2012-07-31 at 6.22.00 AM.png

     

    If you downloaded it, but no longer have the .dmg file, you would have to re-download to get the uninstaller.

     

    As for VirtualBox, I did install it at some point and wasn't able to use it for what I wanted, so I removed it.  Unfortunately, I don't remember how that was done.  I imagine there must be an uninstaller, though, probably packaged with the installer similarly to how it's done for Parallels.

  • Kappy Level 10 Level 10 (221,100 points)

    Ivan,

     

    I am flattered that you posted one of my help articles to help another user. I don't object to your doing that, but at the very least you should provide an attribution to me since this is not your original work.

     

    Thank you,

     

    Kappy

  • Kappy Level 10 Level 10 (221,100 points)

    Apparently, you have not uninstalled Virtual Box and Parallels. If you are unwilling to do that, then you need to boot into Safe Mode to see if that fixes the panic problems.

     

    If safe mode fixes things then you need to uninstall the VM software then reinstall only one of them. There's no reason to be running both.

     

    If safe mode doesn't help then create a new user account. Log out of your account and into the new account. Do the panics stop?

  • thomas_r. Level 7 Level 7 (26,985 points)

    Didn't mean to create such a mess.

     

    If you're referring to the nastiness that keeps getting removed by the moderators, not to worry, none of that is your doing. 

     

    But here I am... still here.. just had another crash.

    After the clean installation.

     

    Well, there's a problem...  Either the installation wasn't actually clean (meaning erasing the hard drive and reinstalling from scratch), or you used Setup Assistant or Migration Assistant to move too much from the backups to the new system, dirtying it in the process.  I say this because your kernel panic log still contains the following:

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp          3.1.6

    org.virtualbox.kext.VBoxNetFlt          3.1.6

    com.parallels.kext.prl_vnic          7.0 15104.778994

    org.virtualbox.kext.VBoxUSB          3.1.6

    com.parallels.kext.prl_netbridge          7.0 15104.778994

    org.virtualbox.kext.VBoxDrv          3.1.6

    com.parallels.kext.prl_hid_hook          7.0 15104.778994

    com.parallels.kext.prl_hypervisor          7.0 15104.778994

    com.parallels.kext.prl_usb_connect          7.0 15104.778994

     

    So that means that all the Parallels and VirtualBox kernel extensions are still installed.

     

    Sorry to be the bearer of bad news!    But is the system working well enough now that you could run the VirtualBox and Parallels uninstallers?

  • thomas_r. Level 7 Level 7 (26,985 points)

    I just went to the VirtualBox site, and I see that the version you're using is more than 2 years old!  That may very well be the culprit.  I downloaded version 3.1.6 for myself from the following link:

     

    http://download.virtualbox.org/virtualbox/3.1.6/VirtualBox-3.1.6-59351-OSX.dmg

     

    Inside that disk image is a file called VirtualBox_Uninstall.tool. You would need to open that script, which will run it in the Terminal, to uninstall VirtualBox.  Note that it will complain about the app being made by an unregistered developer...  you will need to go to System Preferences -> Security & Privacy -> General and temporarily toggle the application control from the default "Mac App Store and identified developers" to "Anywhere."  After uninstalling, switch that setting back to where it was.

1 2 3 4 5 6 ... 9 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.