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Can't enable Notes and Mail in the System Settings

Hello!

I upgraded to Mountain Lion yesterday and wanted to sync my iCloud mail and notes. The problem is, that i can't activate the checkmark in the system menu for notes and mail. Activating on the iPhone worked perfectly. Everytime i want to check the boxes for notes and mail it occurs an error: The application "Notes" cannot be activated at the moment - Please wait and try again activating "notes" same error for Mail.. I already created an @icloud.com-Account and verified it. Mailing over the iCloud.com-Account also works! I just can't activate Notes and Mail in the system menu.. (Sorry for bad english 😉)

Thanks

Patrick

iPhone 4S, OS X Mountain Lion

Posted on Jul 30, 2012 1:37 PM

36 replies

Hyperrick Author

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Sep 14, 2012 5:45 AM in response to equinox1979

Thank you for your work!

After deleting the file througt the "rm" command i restarted and tried to activate "notes"..

This is what i got:

14.09.12 14:44:32,475 com.apple.NotesMigratorService[2631]: Joined Aqua audit session

14.09.12 14:44:32,486 com.apple.NotesMigratorService[2631]: Could not find or create an iCloud accout

PS: I've logged off and again into iCloud in my preferences

Sep 14, 2012 5:51 AM in response to Hyperrick

At least you are not alone, have a look at this thread.

I will dig into it tonight and let you know.

Sep 14, 2012 12:52 PM in response to Hyperrick

Hyperrick,

try and move (not copy) the whole folder "/Users/Patrick/Library/Containers/com.apple.Notes/" out of your Library Folder to your desktop and restart notes. Please let me know what happens.

A maybe somewhat stupid question at this point now that we have gone through all that stuff: does any other iCloud service (like mail and calendar) work?

best regards,

equi

Hyperrick Author

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Sep 14, 2012 1:16 PM in response to equinox1979

Hello!

The same error as everytime :/

iCloud-Mail isn't working, too. iCal, Photostream, Reminders, etc. works perfectly!

Sep 14, 2012 1:25 PM in response to Hyperrick

Hyperrick,

hmmm..... lets see:

- have you tried setting up a new user account and activate iCloud for this user?

- are you behind a firewall (within a company network) or have you any firewall other than the standard osx firewall running?

I assume that you can use iCloud.com without any problems, right?

Good news is that we can now focus on another setup issue since Mail is not working as well.

atb,

equi

Hyperrick Author

Level 1

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Sep 14, 2012 1:27 PM in response to equinox1979

No, but I will try now it. But you must know, i reinstalled ML before (completely wiped the HD and made a clean install)

I have no firewall, just little snitch. ich will remove it from my harddrive to test! icloud.com works perfectly!

Sep 14, 2012 1:30 PM in response to Hyperrick

Yeah, I just read through the whole thread and saw your original posts.

I also have LittleSnitch (ML version) running and it is running okay.

After the clean install, have you used migration assistant to get your old data back?

Hyperrick Author

Level 1

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Sep 14, 2012 1:32 PM in response to equinox1979

No, i backed my mp3 up on an hdd and my calendar, mail etc was only in the cloud..

Hyperrick Author

Level 1

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Sep 14, 2012 1:39 PM in response to equinox1979

I removed LittleSnitch - not solved the problem 😟

I created a new user - not solved the problem 😟

Sep 14, 2012 1:42 PM in response to Hyperrick

This is ridiculous!

I browsed through my logfiles to learn what osx is doing in the background without any luck. Could you (as administrator since you may not see all the logs) search for your iCloud username in console and post the log messages?

Sorry for jumping around,

equi

Hyperrick Author

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Sep 14, 2012 1:49 PM in response to equinox1979

These 2 entries repeat and repeat in the console log:

14.09.12 22:34:27,986 com.apple.iCloudHelper[287]: AOSKit ERROR: Failed to get mail props (doBypassCache=0, user=x.y@me.com, passwordProvided=0), accountInfoFound=0, mailDataclassInfo=

(null)

14.09.12 22:34:27,994 com.apple.iCloudHelper[287]: AOSKit ERROR: (System Preferences[372]) Cannot refresh account bag, missing acct info (user=x.y@me.com, hasPassword=0)

Sep 14, 2012 1:48 PM in response to Hyperrick

Before I continue please edit your post and obscure/remove your username; it is usually better not to post it in forums. In the meantime I will dig into this and see what I can find. It looks like the password is not correctly set/not set at all.

Hold on.

Sep 14, 2012 2:03 PM in response to Hyperrick

My last try for tonight:

Please open Keychain Access/Schlüsselbundverwaltung (search for it via spotlight). In Keychain Access, search for your iCloud username, double click on the account. Then select the second tab (Access/Zugriff). The four entries I have are as depicted below (too tired to type that stuff into the post... ;-)):

Do you have the same or similar entries?

Do not get confused by the password field being empty.

Sep 14, 2012 2:05 PM in response to Hyperrick

Your username is still hidden behind the hyperlink

Hyperrick Author

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Sep 14, 2012 2:26 PM in response to equinox1979

Hi,

I've got these:

Can't enable Notes and Mail in the System Settings