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Level 1

4 points

App Store Purchases Screen Greyed Out, Can you see yours?

Hello all, looking in App Store app on iPad 3, Purchase tab shows a Greyed out screen instead of showing the icons of the apps I have purchased. Tried shutting down and rebooting, no fix. Also have an iPad 1 and it has the same problem all of the sudden, don't know why this happened. What's interesting is tapping on the Greyed out screen loads an app dialogue, as if the icons are on the screen, it's just they are not being displayed.

Can you see purchased apps on your iPad's App Store 'Purchased' tab? Wondering if this an App Store bug affecting everyone. Thanks a bunch.

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

Posted on Aug 1, 2012 10:56 PM

28 replies

Aug 2, 2012 8:13 AM in response to Aquariux

Same here 😟

Aug 2, 2012 3:34 PM in response to Aquariux

any news on this yet ? STill have the problem on my ipad3. Drives me nuts.

Aug 2, 2012 5:21 PM in response to Aquariux

Actually it seems that the apps are there, just invisible. I don't know if you noticed this, but if you tap on the purchased page, it will take you to the app page of an app you purchased before, and if you tap on a different place, it will take to a different app. Creepy...

Aug 2, 2012 11:02 PM in response to Aquariux

As of 11pm California time it's still down. Always a disappointment when you just purchased an expensive item like this just to get home and find that there's a problem already smh

Aug 3, 2012 8:28 AM in response to Aquariux

Same issue here .. waiting to see who has the good word. Also i noticed in itunes (pc/mac) within the itunes store "puchased" no longer showing. so you can't redownload.

So it might not be just my iPad 2.. weird though my iphone 4S shows fine.

Aug 3, 2012 8:55 AM in response to Morac

I have the same exact issue. Only on my ipad

Aug 3, 2012 11:46 AM in response to Kilgore-Trout

Thanks this solved the question, I can finally download apps from the app store

Bengaz12

Level 1

0 points

Aug 3, 2012 11:53 AM in response to Aquariux

So is there a fix mine still has th problem

Aquariux Author

Level 1

4 points

Aug 3, 2012 12:30 PM in response to Aquariux

As of this post there is still no fix for the problem. I don't think it will be resolved by users taking action, Apple will probably have to do something on the server end. Any ideas on how we can give them the heads up?

Aug 3, 2012 12:36 PM in response to Aquariux

Call them and tell them about these forums:

https://discussions.apple.com/thread/4168098?answerId=19152374022#19152374022

https://discussions.apple.com/thread/4168449?answerId=19143569022#19143569022

https://discussions.apple.com/thread/4168090?answerId=19143796022#19143796022

Aug 3, 2012 1:30 PM in response to Aquariux

Just another thread with people having this problem. This seems to have more views and reply so I suggest we all post there. If we get to a critical mass, I imagine Apple will notice.

https://discussions.apple.com/thread/4049026?answerId=19153092022#19153092022

iSelly 4

Level 1

9 points

Aug 3, 2012 1:58 PM in response to Aquariux

Same here, but it doesn't really bother me.

Oct 25, 2013 9:44 AM in response to Aquariux

I logged out and logged back in and they all popped back up!

App Store Purchases Screen Greyed Out, Can you see yours?