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App updates page is blank

I have a badge saying that I have 4 apps to update on my iPad. But when I got to the update page, it's blank. I've tried force quitting the iTunes app, hard resetting, syncing, etc. Nothing works. Any ideas?

iPad (3rd gen) Wi-Fi, iOS 5.1.1

Posted on Aug 2, 2012 12:24 PM

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Posted on Aug 2, 2012 12:34 PM

There have been some issues with the app store all day long. I cannot view my Purchased apps - the page is a blank grey screen. Others have reported this as well.


This might work for you .... sign out of your ID at the bottom of the featured tab in the App store (in the bottom left corner) and then sign in again and see if the updates appear.


I still can't see my purchased apps, but I can download new apps and I just updated an app,

28 replies

Aug 3, 2012 10:58 AM in response to r33c3

Absent any other clues, I'm just going to assume that the download traffic for Mountain Lion is having some ripple effects, and they're throttling back access to other secondary functions while dealing with that. It's something that will usually pass fairly quickly and, to me, just isn't worth a blast on their Feedback links; they already know about it.

Aug 4, 2012 12:16 PM in response to r33c3

Not sure if this is a coincidence, but I updated and installed each app i needed updated through my macbook pro one app at a time. For example, I updated the twitter app and then installed it to my ipad. Then I updated the Marvel app and installed it. Each time I checked the updates page in the app store to see if it worked. After I updated and installed Infinity Blade 2. After that app the update page started to work. I am wondering if Infinity Blade 2 was such a huge file that it was making the updates page time out. BTW I am running ios 6 beta 3. Not sure if that is what was happening, but I updated and installed that app through my mac it has worked fine since.


so if you are needing to update Infinity Blade 2 or another app that has a huge file size, maybe that is the issue.

Aug 4, 2012 3:59 PM in response to r33c3

My purchase page is blank but I can access the app when I search or it. I can download apps and update. Good thing, the apps are still visible in the update page. It.s only the purchase page that is invisible. And the icons of some of the apps (whether downloaded before or recently) are not appearing on the screen. I hope this will be resolved soon.

Jul 30, 2013 12:23 PM in response to r33c3

The following troubleshooting steps have been effective in resolving this issue in most cases. If the following steps do not resolve this issue, I recommend contacting Apple Care (1-800-MYAPPLE {1-800-692-7753}):


1. Close All Apps on iOS Device: tap home button once > double tap home button > hold down on an app until all apps in this bar are jiggling with a red minus sign on them > tap the red minus sign for ALL apps (closing out of all apps currently in a suspended state)

http://support.apple.com/kb/ht5137


2. Sign out of iTunes & App Stores: Settings > iTunes & App Stores > Tap AppleID > Sign out


3. Reset All Settings: Settings > General > Reset > Reset All Settings


4. Sign back into iTunes and App Stores: Settings > iTunes & App Stores > Sign In with AppleID


Best of luck to all! Hopefully this is helpful, like I said if it is not, then I highly recoomend contacting Apple Care.

App updates page is blank

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