iCloud email forwarding broken

Rules don't seem to work either. I've been using Apple's cloud service since it began and only now am I attempting to forward from my icloud account. Seems the issue is still there and setting a rule doesn't resolve the issue.

Happy to say that I'm in the final stages of leaving Apple for good, after 20 years of customer loyalty. They've dropped the ball on many different levels IMO and moving my mail to my business gmail account is the final step. Hopefully this gets resolved. After all... it is 2017 and it seems this bug is still around.

fwiw, I'm noticing the same thing. Forwarding from iCloud email is simply not working. It was sporadic earlier this week and has been totally dead all day today.

I'm sure someone will chime in with more info, but I believe that iCloud mail is hosted on many different servers at Apple and users are distributed to the various servers randomly (or at least via some non-publicized scheme). It's entirely possible that problems on one server, or a subset of servers, do not appear on all servers. Hence, forwarding may be working fine for some users but not for others.

Anyway, I don't have a solution (I've been scouring these forums and the 'net in general for info and have tried a variety of things such as rules, resetting caches, deleting files, etc.)...but I figure that eventually Apple will figure it out, clear the problems, and forwarding will restart.

Forwarding is not working. I can manually forward individual mail. But no matter where I forward the email in preferences, it is not getting to the destination.

I'm getting on line with an iCloud senior advisor now....

Still seems that forwarding is not working.

What did the iCloud "Senior Advisor" say?

Same problem here.

For reference I have been happy with the rules filtering in mail, but for the holistic iCloud experience you need to filter at the server, not on the desktop. After finding the rules in iCloud too limited I tried forwarding my mail over to Gmail, then to my ISP mail, then to another @me.com address - but all resulted in error messages, and no forwarding.

😟

I do hope that something picks up soon.

I just noticed this yesterday as well — emails are arriving and sitting in my icloud.com inbox, but not forwarding to my Gmail account.

I have the same problem, but the problem is not limited to Google. I am forwarding 3 different iCloud email accounts to different email addresses in the same domain at an email hosting service other than Google. 2 of the 3 worked for about 3 weeks but now fail to forward mail. The 3rd one still works, even though all are being forwarded to the same domain.

When I tried sending mail from one of these iCloud accounts to another one of these iCloud accounts, I received a message from "postmaster@mac.com" with the subject "Delivery Notification: Delivery has failed". The body said mail could not be forwarded to my account at the non-Apple mail hosting service because: "Reason: Illegal host/domain name found". However, I can send mail directly to any of the accounts that Apple says are "illegal".

B Stern:

Just curious...did the one that STILL forwards start out as a MobileMe/.mac account (which you transitioned over to iCloud)? Or perhaps (more likely IMO) was that one created natively in iCloud whereas the two that no longer forward might have started out as MobileMe?

I have a vague suspicion that whatever broke is a result of Apple's final turning off MobileMe. Even if a user migrated to iCloud, it still may be that his/her email was hosted on a particular set of servers (different from those servers that have always been iCloud since created)...and that could be where the problem lies.

It's clear that this is NOT a problem at the user end (i.e., at any of our computers or our configurations), and it doesn't really have anything to do with what account one is trying to forward mail TO. Rather, it's something more underlying at the server end (like a DNS problem). Unfortunately, getting this esculated to the right type of technician at Apple will be problematic. It's certainly not something that someone at the Genius bar can fix. And no amount of the standard Apple telephone support calls for "reinstall your software" will do anything either. Ugh.

The advisor had me give control to their people who promised a resolution by Wednesday. I think we are all having the same issue. Though it's not global...so it only seems to be affecting certain servers. Guess we are the "lucky" ones. Let me know when you are able to forward again and I'll do the same. Thanks!

@jsunma:

All my iCloud accounts originated in Dot-Mac, the predecessor of MobileMe.

Also, the one account in which forwarding still works was originally a "family pack sub-account" in Dot-Mac and MobileMe. Of thte two accounts in which forwarding is broken, one also originated as a family pack sub-account, and the other was the master account. So this does not explain anything.

Just to clarify: I specified forwarding as an iCloud server rule, not in my mail client.

I am a novice at this but I'm having the same problem with my mail not being forwarded from icloud to gmail. It was working fine up until 2nd August and then just stopped!

Any further news on the problem?