2012 Retina Macbook Pro WiFi problem

Just had Apple Europe on the phone again, and they have informed me Apple Engineering are aware of it, and are looking into it, so we hope to have a fix in the future, but no timescales were given. Lets hope we get a satisfying fix soon. Thank you Apple for rining me and discussing my issues.

Same story I was told one month ago. Still waiting for that fix....

Ouch !!!!! Is this damage control ... Wifi Gate!!!! oops

For what it's worth, here's what Apple support had me do, which eventually worked (maybe try skipping to #8 instead of doing the standard tech support stuff):

1. From Network in System Preferences, click on Advanced and delete all preferred networks.
2. From the Finder, go to /Library/Preferences/SystemConfiguration and delete any .plist files with "airport" or network" in the name.
3. Restart
4. Try connecting
5. Power cycle the router
6. Try connecting
7. Check DNS server settings (System Preferences/Network/Advanced)
8. Add Google's DNS servers: 8.8.8.8 and 8.8.4.4

After that, it still didn't seem to work at first, but after maybe a minute I was able to ping nytimes.com and google.com. And all of a sudden, the page that had been "loading" for several minutes in Safari appeared on my screen.

So I'm back online, at least for a little while. I'll post back here again if anything goes wrong.

For what it's worth, I had been able to connect to the internet via USB tethering with my iPhone, but not with wifi tethering.

Update: I'm on a different network now, and can't get online. Back to iPhone USB tethering, and crossing my fingers about 10.8.3 ...

I continue to see this issue on any network since my original post. The recommendations for settings to provide a work around by Apple until a fix can be developed is not going to work. I can't add a solution that has worked for me but I would reenforce my original message which is, acknowledging to your customer base you have a problem at least reduces the frustration with us dealing with the support desk that has no chance of resolving this. Come on is this getting attention in your development team or not?

This post is really not much more than a rant so I will add this comment to Apple........ Is it you don't have the skill to fix this or you don't have the time? You have a customer base that is buying a premium product, can afford it, and expects a different level of qaulity and support. If you don't recognize the real issue of customer loyalty here you're startegy as an organization is failing. While we certainly buy Apple for the OS, hardware sparkle aside, if you can't use it 50% of the time ( worse for no more that 15 mins at a time!) than it doesn't have an appeal to those who want to ..... Think different. I get this lack of feedback from Microsoft not sure the premium is worth getting into the same service level from a premium vendor.

Same here!!! If I buy the most expensive product Apple makes I expect at least some kind of service... But all we get is silence... I cant imagine buying my 4th BMW and the tires just deflating all the time, and BMW going,, "sorry man, have you checked the roads youre driving on?" id drive the thing right through their front door!!! I really hate the "were always right" policy that Apple has had for years. And the worst problem is that since were in a very tiny category apple just ignores us!

I hope this 10.8.3 fix does it soon , http://9to5mac.com/2013/01/16/apple-seeds-os-x-mountain-lion-10-8-3-build-12d54- to-developers/

Apple said the new build includes significant changes to Wi-Fi

Lets hope it fixes it.

Just had my new (expensive) MBP for a week. The WIFI issue is really getting on my nerves.

Apple - please do something about this asap.. This thread is up since the new MBP came out and still no fix. Unacceptable !!

I'm having this problem too, and it happened almost straight after purchasing a Magic Mouse & switching Bluetooth on.

I'm convinced this is an issue with bluetooth & wifi conflicting.

Hopefully a firmware update will come soon.

Good feedback. The microcode idea is very likely for what ever the conflict is. But many of us including myself have this issue but don't use Bluetooth. Could be Bluetooth enabled alone regardless of using that protocol for a device starts the problem.

I think we all hope that this informational thread actually gets reviewed by Apple. Without a single piece of feedback in months it is unclear if Apple accepts feedback on their product line. We can hope they use their own product and have experienced the issue their entire customer base is having.

As we all have said. We can get this kind of inferior service from Windows base devices. That is a customer sentiment they continue to lose perspective on.

I'm experiencing the same problem in China with my new MBP Retina 15" 16GB 760G bought early this month. The odd thing is that I didn't get any problem in one house while the drops described by other users above happening in the other. In both houses, I'm using Airport Extreme 5th generation. I've also used my MBP Retina with an old Airport Express in a hotel room, the connection was quite stable so far.

I hope Apple can take this seriously and release a fix ASAP. It's not acceptable that such an expensive laptop computer comes to market whithout a reliable wifi capacity!

苹果必须尽快改进Retina MacBook Pro的wifi连接问题，至少应该提供一个清晰的声明，让客户明白问题将在何时得到解决！

Thanks Bluesteel.

I have this problem with Bluetooth disabled. I tried several variations to see if I could isolate when it happens. It comes and goes with various situations but in the end the issue does still occur with Bluetooh disabled.

Yes. Again, bluetooth disable does NOT solve the issue that some people are having. I have seen WiFi dropping occur on a 5GHz network, so bluetooth interference is NOT the problem in that case. I'm looking for details on what changes to WiFi 10.8.3 will have. It's on the 8th beta test now. Like others, I doubt the issue is being addressed since it has been so long; however, I do hope that Apple proves me wrong.

As soon as this update comes out, I will test it on a system and come back to post. If it does not resolve the issue, I will try downgrading to Snow Leopard drivers as recommended in the thread shown below. I had to go back through my deleted e-mails to find the post because it had a solution in it that seemed realistic. I have copied it below in italics. With any luck, this one will not get deleted.

Here's the thread for Mountain Lion:

https://discussions.apple.com/thread/4136718?start=225&tstart=0

Downgrade to snow leopard driver version.

This will fix your drops:
Unzip, then unzip the Kext Utility, then drop the kext on the Utility app. Supply your password, reboot and then hopefully all is well with your Wi-Fi connection.

http://cl.ly/44180G1R3G0h