Level 1

15 points

Sender address rejected by server

Hi,

Have recently purchased a new iPad (iPad 3) and performed an iCloud backup to get the data and settings from my old (1st generation) iPad onto the new one. The new one was working fine for a while however when I tried to send emails I was greeted with the error messages 'sender address was rejected by the server' or 'recipient address was rejected by the server'.

I searched the Internet for possible solutions, and the most common suggestion was to delete the account and put its information back again. I have done this several times now, each time it works for about a day at most before I get an error message, of late most of them are the sender address one.

I am able to send and receive fine on my old iPad, this problem happens only on my new iPad even though the account settings are exactly the same.

Any help would be appreciated, fast help that has a log term solution would be appreciated even more so.

Joe.

iPad, iOS 5.1.1

Posted on Aug 5, 2012 9:38 AM

57 replies

Keuruu

Level 1

0 points

May 29, 2013 10:01 PM in response to King_Penguin

Worked brilliantly - you made my day!

Jun 20, 2013 4:51 AM in response to King_Penguin

Worked for me too - simple and effective. Thanks.

Jun 28, 2013 11:21 AM in response to King_Penguin

Excellent!!! Worked like a charm...not I can go on with my life😍

kwol67

Level 1

0 points

Jul 17, 2013 1:32 PM in response to Joe Logan

You rock!! Worked like a charm. Thank you!

disco_UK

Level 1

14 points

Jul 30, 2013 2:13 AM in response to King_Penguin

Awesome, worked like a charm, just note that if your using a different SMTP server to your pop server, ensure you use the SMTP providers email and password not your pop3 or outgoing password and settings.

L24

Level 1

0 points

Aug 2, 2013 5:41 AM in response to King_Penguin

THank u, had my email hacked & thought i'd changed passwrd in all places until i read this

jmpjr

Level 1

0 points

Aug 12, 2013 7:52 AM in response to Joe Logan

Thanks

Aug 16, 2013 1:03 PM in response to King_Penguin

That did not work for my new iPhone 5 UNTIL I re-entered primary smtp, User Name and Password and THEN in the "Other SMTP Servers" (which I had left blank) I entered the identical info as the Primary EVEN THOUGH it says the User Name and Password are "Optional" - with me, they were NOT optional. Thanks for the pointing me in the right direction.

Nov 19, 2013 9:42 PM in response to King_Penguin

You are amazing! You solved my problem with my emails. Thank you so much!

Nov 26, 2013 2:31 PM in response to Joe Logan

My Iphone 5S had been working fine for a few days, suddenly I had this error. By entering my email and password into the primary and again for 'OTHER SMTP SERVERS' as TonyFranklin suggested the problem was suddenly resolved. What a pain, having entered the password over and over into the primary and returning the same error.

All I have to do now is get this particular email account to start notifying me properly of a new email-seems very hit and miss. This is one thing my old blackberry certainly did better.

ChrisKro

Level 1

0 points

Feb 6, 2014 6:37 PM in response to King_Penguin

I love it !!!!!!!

It works .... after such a long time of try and error ...

You made my day! Thank you so much.

Big hugs from Singapore

Chris

Dabid80

Level 1

0 points

Feb 23, 2014 4:52 PM in response to Joe Logan

If the address of the recipient from your contacts, try re-entering the address manually. For whatever reason, this worked for me.

Apr 11, 2014 3:49 AM in response to Joe Logan

Totally worked, simple fix but so long to find the solution thanks much appreciated

disc001

Level 1

0 points

Apr 23, 2014 11:41 AM in response to Joe Logan

Nearly two YEARS later and still replying - simply the best straight forward answer that simply works.

Seni90

Level 1

0 points

Jun 8, 2014 2:31 PM in response to King_Penguin

Thank you so much! Was having issues with work mail on my iPhone coz of domain reasons. This helped! 🙂

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Sender address rejected by server