Sender address rejected by server

Question

Level 1

15 points

Sender address rejected by server

Hi,

Have recently purchased a new iPad (iPad 3) and performed an iCloud backup to get the data and settings from my old (1st generation) iPad onto the new one. The new one was working fine for a while however when I tried to send emails I was greeted with the error messages 'sender address was rejected by the server' or 'recipient address was rejected by the server'.

I searched the Internet for possible solutions, and the most common suggestion was to delete the account and put its information back again. I have done this several times now, each time it works for about a day at most before I get an error message, of late most of them are the sender address one.

I am able to send and receive fine on my old iPad, this problem happens only on my new iPad even though the account settings are exactly the same.

Any help would be appreciated, fast help that has a log term solution would be appreciated even more so.

Joe.

iPad, iOS 5.1.1

Posted on Aug 5, 2012 9:38 AM

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Answer 1

Grwiebe

Level 1

4 points

Jan 3, 2017 10:45 AM in response to King_Penguin

I am having the same problem, but when I go in to re-enter my info, it won't let me. The area is grayed over and I can't click on anything. Do you know why this could be? I should also add that my device is an iPhone 4S

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Answer 2

Jan 3, 2017 11:19 AM in response to Grwiebe

Hi. Do you have any restrictions enabled, Settings > General > Restrictions? Is the email account configured by a profile, maybe from your school or employer? Check Settings > General > Profile. If you don't see it, you don't have one. Can you delete the account and re-create it?

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Answer 3

King_Penguin

Level 10

334,318 points

Aug 5, 2012 9:40 AM in response to Joe Logan

Try going into Settings > Mail, Contacts, Calendars > select the account > account name , tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server and try entering your email account and password and see if it then works - when you restore a backup onto a different device some info isn't copied over e.g. email passwords.

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Answer 4

Joe Logan Author

Level 1

15 points

Aug 5, 2012 9:48 AM in response to King_Penguin

This has seemingly helped for now thank you very much.

If this doesn't stay fixed I shall of course update this post.

Thanks,

Joe.

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Answer 5

Dec 7, 2012 11:49 PM in response to Joe Logan

After working with ATT tech support most of the day, this simple method I found here finally fixed everything! Thank you!!

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Answer 6

barbult

Level 1

0 points

Dec 27, 2012 6:30 PM in response to Joe Logan

Yes! This fixed it.

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Answer 7

popsynic

Level 1

34 points

Dec 29, 2012 3:42 PM in response to King_Penguin

This fixed prob for me - was pulling my hair out - but this was the simple painless solution I needed - thanks loads

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Answer 8

wilsonkb

Level 1

0 points

Jan 1, 2013 9:37 AM in response to Joe Logan

Thank you!!! This is a fix for my new Iphone 5.

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Answer 9

Morris P

Level 1

0 points

Jan 6, 2013 8:49 PM in response to King_Penguin

Thanks for this.

I could have SWORN that I did all this and double checked, yada yada yada.

Your advice encouraged me to check ONE MORE TIME.

(Of course, I had not completed the process.) :-|

Thank you!

Birmingham, AL - USA

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Answer 10

V93

Level 1

9 points

Jan 8, 2013 9:18 AM in response to King_Penguin

I am having the same problem, but when I go in to re-enter my info, it won't let me. The area is grayed over and I can't click on anything. Do you know why this could be? I should also add that my device is an iPhone 4S

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Answer 11

Feb 2, 2013 3:00 AM in response to King_Penguin

Thank you so much from teh frustrated owner of a 3GS. At ***last***!

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Answer 12

Mar 11, 2013 9:42 AM in response to King_Penguin

You're a bl00dy hero, mate................ give this man a pay rise! Days of frustration fixed in 30 seconds. Cheers pal.

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Answer 13

Clare27

Level 1

0 points

Mar 29, 2013 2:40 PM in response to Joe Logan

You are a legend. Weeks of frustration fixed in a second. Thank- you so much. It said these fields were optional so I hadn't filled them in. Cheers.

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Answer 14

Apr 19, 2013 9:13 AM in response to King_Penguin

I was having same issue on my iPhone 4S after updating to iOS 6.1.3 - This fixed my problems immediately too!! Kudos for your knowledge and willingness to share it with others🙂. Apparently the outgoing server was not configured or had lost this configuration. I might add that earlier in the week Google had been down and after it went back online my iPhone started acting up with regard to sending email from my Gmail account. I found this thread and Viola! Fixed! I love my iPhone again!

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Answer 15

May 28, 2013 1:37 PM in response to King_Penguin

you're the man King Penguin. worked for me. boy do I love the interwebs

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