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MacBook Pro (Retina) constantly freezes after waking up from sleep mode

Ever since I upgraded from Lion to Mountain Lion, the computer freezes when waking up from sleep mode. I only see the mouse pointer, nothing else. It can only be fixed by pressing the power button and waiting until the computer reboots. Anyone else having this problem?

MacBook Pro with Retina display, OS X Mountain Lion

Posted on Aug 6, 2012 9:17 AM

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38 replies

Sep 1, 2012 1:03 AM in response to doonot

Thanks Shootist - I might give that a go.


HOWEVER... Something very strange.


I changed the screen saver today to the very stock-standard "Flurry" and I cannot replicate the problem! I have been using one of the slideshow options with my photo's showing (as well as National Geographic images) and I have had the issue with these... yet NOT with "Flurry".


I will keep investigating!

Sep 14, 2012 6:50 AM in response to doonot

SOLUTION for SSDs machines.


For those of you with 3RD party SSDs, this solution worked for me.

Update the firmware on your SSDs, after 10.8 something screwy happened to where the mac would not be able to communicate with the SSD, making it freeze and have to do a forced reboot. Manufacturers like OSZ and Sandisk, addressed the issue in seperate firmware updates. I just updated mine and after testing with sleeping for both 20mins and 8 hours, the freezing issue has stopped. Hopefully, this will help others as well.


Go to the manufacturers website for your SSD and update to its latest SSD firmware, reboot and it should all be better now. Goodluck!

Sep 25, 2012 5:51 PM in response to doonot

The firmware (EFI) upgrade for MacBook Pro Retina fixed my issue. I was following a separate thread that indicated the problem is with firmware on the SSD drives in some Retina machines. As soon as I applied the EFI update and upgraded to 10.8.2 the problem finally went away. I'm pretty sure it was the EFI upgrade that did it, and not the upgrade to 10.8.2 but since I did both back-to-back I thought I should at least mention it.


A buddy of mine with an older generation MacBook Pro with a 3rd party SSD drive tried upgrading to Mountain Lion and his SSD crashed. Putting back to factory defaults on 10.7.x worked perfectly every time, as soon as he'd upgrade to Mountain Lion (10.8.x) it would instantly crash his SSD on 3 separate attempts. A firmware update for his SSD just came out last week and resolved that issue. Seems Mountain Lion must have some pretty finnicky needs when it comes to SSD firmware.

Oct 11, 2012 12:53 PM in response to doonot

Adding to the chorus- Same propblem here too and it's intermittent and un-predictable- Open the lid, log-in and after a moment the Finder locks up. Forced restart brings up a lo-res grey screen, and after logging in its self-rights again. (once it did an un-prompted second restart...).


Related or not, my VPN was badly messed up, and I resorted to zapping PRAM to sort things out.


MacBookPro Retina, 10.8.2

Dec 16, 2012 1:17 AM in response to doonot

Just got a brand new model and OS X 10.8.2 (12C3012) and face the same issue, almost everytime it sleeps for too long. This is not a 3rd type SDD, this is a standard Apple SSD. I turned off the BT, I removed the almost every option from the battery saver mode. The current test is to disable the power nap - I will let you all know the result in a few hours.

Jan 11, 2013 3:37 AM in response to doonot

My 15" freezes too. Performs erratically upon wake up. Now tested for 2 days with BT turned off and I would say the problems are almost gone. At one time immidiately after wake up the screen went black and it took a few secs and tapping on keys to get it to wake again.

The machine is of course all uppgraded.

This is CLEARLY a bug related to blutooth (4?)!

Time for Apple to wake up too?

Jun 1, 2013 2:33 AM in response to doonot

I have a solution that is working perfectly. Systems freezes many times a day and also waking up from sleep, sometimes on reboot. Computer would allow cursor movement, but nothing else worked at all, no pull down menus, no programs, no file access, no clock, even the force-quit command didn't work. Detailed solution as follows:


On a Mac OS 10.8.3, iMac, 3T drive. Had same problem, thinking it was internet/safari related, tried different browsers which helped for a while, but then the problem of freezing kept happening.


Freezing also became more frequent and to the point every single time waking up from sleep would cause it to freeze, forcing a reboot. It would also freeze using many other applications. Went through all the forums and tried just about everything posted and to no avail.


My solution, after systematic diagnosing, was to run DiskWarrior 4.4, though I'm sure other versions would work as well. Standard rebuilding of the directory did not completely cure the problem, freezing kept happening several times a day and was getting worse. I then repaired disk permissions, which can be done from the standard Disk Utility app in your Utilities folder.


Freezing still happened.


I then used the Check All Files & Folders diagnostic in DiskWarrior and it came up with a bunch of errors in files that had resource headers that were damaged and could not be repaired, these being several large Word files pertaining to my novel. I left those alone for the time being, planning on copying the file information and deleting the offending files later.


The next problem on the list were several data.plist files. DiskWarrior identified these as having "Detected that Property List data is damaged and cannot be repaired."


These were within .graffle files (from the originator program OmniGraffle). I opened the files, copied out their information into new documents, and then deleted the damaged files containing the data.plist (data.plist can be found using: right-click/Show Package Contents on certain document files and apps.)


DiskWarrior also showed Property List data was damaged in Library/Cookies. I removed the file from that location, and then later deleted the file after the system created a new one. I had every suspicion this was the main culprit.


One other file's data.plist was also damaged, the com.apple.appstore.plist. I moved this file to another location, ran the app store program to make sure everything was still working (it created a new plist file after running), and then deleted the file.


I have since, even with the Word files still damaged and on my drive, had no, I repeat happily: no system freezes since doing that. Waking up the computer from sleep, which normally made me cringe, produced no freezing.


Eight days and still going completely freeze free, never shutting the computer down, but letting it sleep. Tested reboots as well and it works perfectly.


I hope this solution helps most of you ou there who are having system freezes. Nothing more frustrating when working on a novel, or editing video, than having system lockups.

Nov 4, 2013 2:32 PM in response to doonot

Just bought a Mc Book pro retina, and the screen freezed twice, and I thought there was somethinh wrong with the particular machine and took it back. The gave me a new one and still problem persists... Should have stayed with Windows computer. $1850.00 for this peace of crap. Only good thing about this is it just looks good in your lap, and you better have a magazine with you, so can use it as an expesive magazine holer on the go!

Shame on you apple!


A very unsatisfied new comer to Apple

MacBook Pro (Retina) constantly freezes after waking up from sleep mode

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