Level 1

18 points

"Your account is temporarily unavailable."

I just ran into this problem whilst trying to update a bunch of iPhone apps in iTunes on my MacBook Pro. Multiple searches both here and on the general Internet turn up multiple cases and possible solutions. What I'd like to know before I contact spport and wait for a response is if anyone else is experiencing this problem or if it is just somehow isolated to me.

I managed to update Evernote, but after that any app I click on displays...

"Your account is temporarily unavailable.

The Store is unable to access your account information. You may continue to browse the Store. Please try again in a few minutes."

I've logged out and back in successfully and I can see my account information fine, so I wonder why "The Store" is unable to access it.

So... are other people seeing this error today (August 8th, 2012 at around 5:00PM PST)? If so, take comfort in knowing there are others (like me) out there in the same boat. If not, panic will begin to set in my frail yet masculine body.

Thanks for reading.

Posted on Aug 7, 2012 5:33 PM

75 replies

K'Shanti

Level 1

23 points

Aug 10, 2012 1:38 AM in response to eightbitsoul

Still trying to repair the fallout from this debacle. Now a song I was trying to download yesterday has appeared twice in my iPhone, but with one of the copies non-removable, with no artwork. I tried a reset with no luck. So now I have unsynced all music and am in the middle of a resync. With over 5000 songs and videos, this is a real pain, not to mention time-consuming.

Please Apple Inc., warn us next time...

Mona24

Level 1

14 points

Nov 9, 2014 10:51 AM in response to K'Shanti

I Have been getting this error message for the past 2 weeks on all my devices, since IOS 8 upgrade

"Your account is temporarily unavailable."

i Have tried everything, my Apple TV seems to be ok but I did get that message on it once or twice but signed out and back in seemed to solve it, but my iPhone 5s and my ipad 2 and mini seems to get it that message 95% of the time, I have not noticed it on my iPad 4 or mini 3 yet but I don't use them as much because they are for personal use and these devices that I been seeing this message are used all day for work.

tried to work with support and they told me there is nothing on my account that would cause this message, they seemed to always blame my internet conection and or too many devices connected and that is just not the case because I have the hi ghost connection my cable offers and not all devices are on at the same time, but with IOS7 never had a problem.

is anyone else seeing this error since ios8

Aug 7, 2012 6:01 PM in response to eightbitsoul

Yes. Same problem here.

Aug 7, 2012 6:22 PM in response to eightbitsoul

Same problem

sdaz

Level 1

0 points

Aug 7, 2012 6:42 PM in response to Mattstaton

Yep, same thing. It has to be an Apple problem. Just started tonight.

Aug 7, 2012 7:15 PM in response to eightbitsoul

I have the same problem, as well. I hope Apple fixes this soon.

J_hubs

Level 1

0 points

Aug 7, 2012 7:33 PM in response to eightbitsoul

I'm having a similar issue, but it's only effecting my account on my iPad. I dont get the message on my iPhone and am able to access the store and make purchases no problem on it.

K'Shanti

Level 1

23 points

Aug 7, 2012 9:17 PM in response to eightbitsoul

Oh, it's SO not just you...

I've asked my neighbors. It's everyone around here.

K'Shanti

Level 1

23 points

Aug 7, 2012 9:18 PM in response to eightbitsoul

On my PC too...

Rgets

Level 1

3 points

Aug 7, 2012 10:13 PM in response to eightbitsoul

Same issue here, just got a new iphone and thought it was something i was doing wrong. Apparently not. I cannot download any new apps because it keeps coming up with that message.

Aug 8, 2012 2:54 AM in response to eightbitsoul

Ditto Jeannif, also in the UK

Jeannif

Level 1

0 points

Aug 8, 2012 3:08 AM in response to stewilson86

This is weird I can get apps on my iPhone but not my iPad, what on earths going on....

mimidobs

Level 1

0 points

Aug 8, 2012 3:13 AM in response to eightbitsoul

Mine is crazy too I can get apps on my iPod but not on my iPhone?! Also in the UK. CRAYCRAY!

Aug 8, 2012 4:17 AM in response to eightbitsoul

I am currently experiecing the same thing, and when I try access the iTunes or App Store from my iPad it just won't load anything.

Aug 8, 2012 4:44 AM in response to heksesang

It seems to be working again now.

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"Your account is temporarily unavailable."