tampabay.rr.com email stopped working in iphone

I'm having the exact same problem myself. I did exactly what you did last night and now I'm unable to create a new acount and I get the exact same message that the pop-server.tampabay.rr.com is not responding. Did you have any luck with contacting Brighthouse/Time Warner?

Update: Time Warner claims it is an AT&T problem associated with server maintenance. Supposed to be fixed soon. Claims it is in the news. Here is the news that I found: http://www.itworld.com/networking/289856/att-suffers-dns-outage.

I have been having the same problem but it has been going on since a bout a week ago. I have talked with Brighthouse Tech Support several times. Once they gave me the old settings. Today I found a page onthere site with different settings. I have 4 other accounts on my iPhone. I am only having problems with the road runner account. 2 G-mail accounts. my apple .me account and my work mail all working fine. I am at a loss and so is Brighthouse.

I was able to create my email account again (after several unsuccesful trys) after deleting it but I'm still NOT receiving emails. Here's how ATT helped me getting my account set back up. (Just don't do the happy dance just yet since you still won't get your emails until you're home and connected to your wireless connection.)

Turn your Wi-Fi off. Go to Safari settings and Clear History and Clear Cookies and Data. Go to Mail Settings and you should now be able to set up your email account.

I just read that article. Although ATT states "The multi-hour attack began Wednesday morning West Coast time and at the time of this writing, eight hours later, does not appear to have been mitigated," I was having the email issue since Monday.

Here is my entire history of this problem and whats been done. 2am Thursday morning 8/9 the brighthouse/roadrunner pop-server.tampabay.rr.com stopped allowing connections from iphones on the ATT wireless network. On Friday 8/10 at 10pm the problem was corrected and the fix lasted thru the weekend and it went down again on Monday morning 8/13 and has not been fixed for days now and it is now Thursday evening.

I have spent hours on the phone with worthless technical support for roadrunner in Manilla and received numerous emails saying so sorry you cant use your web browser and other ridiculous statements. Needless to say the support is terrible. AT&T semi-proved the problem to be the tampa roadrunner pop server in their store when I visited by testing with me to other Roadrunner servers in other states, Gmail, and Verizon mail accounts. All of which worked fine. You can connect to virtually any pop server out there except the tampabay roadrunner pop server. So what does that tell you?

I believe after many hours speaking to idiots who support roadrunner on the national help desk in Manilla that the problem is the roadrunner/brighthouse server that serves tampa bay.

Roadrunner support claims it is AT&T problems yet Roadrunner called me Friday night when the fix was done the first time and told me Roadrunner fixed the problem and indeed it was fixed for a few days.

Apple cannot help because it isnt an Apple issue. I can confirm that my 3G Ipad does connect to the tampa roadrunner pop server without an issue as someone else also confirmed. Also you can connect to the tampa pop server via any wifi, but not via the ATT cell netwrork.

One can only hope that if Time Warner or Roadrunner or Bright House is reading this that they realize the terrible press they will be getting when the Republican convention is in Tampa next week if this isnt fixed. Realize also that Bright House is repsonsible for communication services during the convention and ATT is the wireless provider for it. Someone is going to be getting some great press if something isnt done pronto. I suggest anyone reading this write the President's contact address on Roadrunner, Bright House Tampa, and possibly AT&T. Tell them it's been 4 days and no one is addressing the issue which based on what I have seen is a roadrunner/brighthouse server problem not accepting authentication requests from ATT cellular data on the ATT4G/HSPA part of the network. Funny the problem was fixed for 2 days and no one has a clue what was done or had access to the history to refer to it and see why it is down again. Perhaps another server upgrade was done and the new update reverted back to the prior settings that were causing failures. Whatever the case the service and support has been nothing any human being should have to endure.

I dont believe the AT&T Denial of service issue is related. I believe the problem is 99.9% more likely to be the server on the roadrunner bright house end.

The proof to this is that you can access any other POP server account you might have. I tried this with multiple email accounts and with friends who have a variety of email servers including some other roadrunner servers not located or associated with tampa. At the ATT store I spent 1.r hrs testing as well and the only issue is with one server.. pop-tampabay.rr.com.

A denial of service issue would not be affecting your connection to only one pop server unless the DOS attack was on the roadrunner network and targeting the roadrunner pop server which is not what that article is about.

The article is about high end business customers on managed services using AT&T for complex business services. this is totally unrelated to a pop server access at roadrunner/brighthouse

I tried everything including deleting ALL rr email accts. I found what idvdesigns said worked.

Turn your Wi-Fi off. Go to Safari settings and Clear History and Clear Cookies and Data. Go to Mail Settings and you should now be able to set up your email account.

That's it!. Once i cleared out the safari caches, I set up my RR account, clicked next and WHAM!. here the messages came!

I'm running iPhone 4S, 5.1.1

Good luck, everyone.

Contact Time Warner customer/technical support.

I've also experienced this problem since yesterday afternoon. Simply stopped receiving email and received the message that the server isn't responding as george noted.

Thanks for posting that update rsalimbene. I'm going to contact ATT regardless once I leave work today.

Same problem... but while my iPhone can't connect unless I am connecting via my wireless at home, my iPad connects without a problem with wireless disabled.

There is an AT&T DNS issue / DDOS. I have AT&T as my carrier, which could explain why I can't find the pop-server when my iphone is not using my wireless router at home