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I recently updated my 2 year old iMac over the internet and now it will not start up. When I press the start button the normal start up sound is heard and the apple logo appears on the screen followed by the start up sequences then the screen goes black

I recently updated my iMac over the internet and now it will not restart. The Apple chime sounds after pressing the start button and the Apple logo appears on the screen followed by the start up status bar at the bottom of the screen then after a few seconds the screen goes black and the unit turns off.

iMac, OS X Mountain Lion

Posted on Aug 15, 2012 12:08 PM

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8 replies

Aug 15, 2012 12:26 PM in response to FireMedic6

You may want to try booting into the Recovery HD and checking the disk for problems.

Restart holding Command+R, when it boots (hopefully), select Disk Utility and then select your Macintsoh HD and click on Repair Disk. If any errors are found/corrected click on 'repair disk' again until you get a clean pass. Restart as normal from the Apple menu.

If this doesn't help, try a Safe Boot: restart holding down the shift key until you see a grey progress bar. Once booted (again, hopefully) restart as normal from the Apple menu.

Jun 7, 2013 6:56 AM in response to FireMedic6

Thanks gentlemen for the tips. Unfortunately, I ended up having to takie it in to the Apple store and they replaced the hard drive and power supply module. Lost all my data, but they let me have my old hard drive back in case I wanted to try and have the data taken off and put on a flash drive by a firm specializing in that type of service. Got it home and it was still giving me problems, started noticing an electrial short type of smell - returned to Apple store and ended up replacing the whole computer. So far all is good with the new desk top at no additional cost over the initial repair cost. Happy customer but disappointed in loss of data on old computer. Thanks again for the tips and suggestions.

Jun 7, 2013 7:24 AM in response to FireMedic6

Since you have the old hard drive, have you tried to see if the replacement Mac will recognize it? That would be very easy and relatively inexpensive. You can get an external enclosure from OWC, http://www.macsales.com for $20 - 30 and just drop the old drive in the enclosure, plug it into a USB port and see if the Mac can access it.


Recently removed the hard drive from a MacBook Pro my daughter had so she could use th drive as an external with a new MBP. Works great.

I recently updated my 2 year old iMac over the internet and now it will not start up. When I press the start button the normal start up sound is heard and the apple logo appears on the screen followed by the start up sequences then the screen goes black

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