iPhone 4 keyboard freeze, runs slow and crashes - is there a fix?
Not been able to use my iPhone 4 for over a week now originally due to the screen freezing on "enter passcode" page. The probelm has escalated to keyboard and generally unable to use the handset in any reliable way. Please point me in the right direction to fixing this.
Symptoms and log of activities in chronological order;
- the arrow freezes when "slide to unlock". This would persist over a period of time (a day to 7-8 days), first incident around April. After many manual resets, able to access without the arrow freezing. Observed that this kept happening after the iPhone has been switched off.
- the above problem returned last week after the device was switched off then back on. This time, the arrow freezed for 15-30 seconds then "enter passcode" page appeared. The keyboard that appears is unresponsive so nothing happens when you press the buttons. The text entry cursor does not blink. iPhone eventually crashes with a spinning loading sign on freeze.
- cannot switch off phone, unless with hard reset by holding the home + on/off buttons. - the same issue returns immediately.
- restoring iPhone (first time) - required to update to IOS 5.1.1. Still the problem persists
- appointment with Genius bar - explained the problem. Does not take a look at the handset once but offers a replacement at a cost.
- Suspect it might be a glitch rather than a hardware damage (it's only under 8 months old) so attempts another restore. This time, set up/configure screen comes up on the device. Chooses not to set passcode. Screen is responsive, able to choose launguage, country etc... Hope returns, it actually seems to be working. Slide to unlock, takes 15-30 seconds but does unlock. Able to open and delete emails and SMS texts. Apps such as facebook seems to be working although generally everything is slow.
- HOWEVER, keyboard across all apps unresponsive and text entry cursor does not blink. The apps crashes then returns to home screen.
- Deleted emoji international keyboard in the hope that the keyboard problem would go away.
- After a number of crashes, the screen is black. The Backlight of the screen is on but unable to switch off or do hard reset.
From deduction, the problem seems to be with the keyboard across all apps.
Has anyone had similar problems and did you find any fixes?
I really don't want to have to pay for another replacement so please please, do share your knowledge. Thank you 🙂
iPhone 4, iOS 5.1.1