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Macbook Retina cracking sound when muted

Hey guys,

I just found that my Macbook Pro with Retina display makes a litle cracking sound when trying to play an alert, even when muted.

Not sure if it's an issue or a normal behaviour.

You can check if yours makes this as well when turn off the sound and make your mac play an alert sound, e.g. go to System preferences and press cmd+j (this is an invalid shortkey that's why it will try to play an alert sound). The cracking sound is not really loud so listen carefully.

Please let me know how it went.

The local AppleStore is really far away from me so I don't want to lose a day for invalid issue, that's why I need your help.

Thank you!

MacBook Pro with Retina display

Posted on Aug 18, 2012 6:16 PM

28 replies

vesln Author

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Aug 20, 2012 11:40 AM in response to Razorwing

Well, good to know that they responded to the issue. I'll do the same after a few days. I'll let you know how it went.

vesln Author

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Aug 20, 2012 4:43 PM in response to vesln

Oh man. I found a dead pixel. A part from the broken speakers, it's a bit creaky and dead pixel as well. What happened with apple quality assurance? If I new I'd never buy a new macbook. It's so sad.

Aug 21, 2012 12:06 PM in response to vesln

How can you tell if you found a dead pixel?

Histle

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Aug 21, 2012 3:00 PM in response to Razorwing

Dead pixels are rather obvious when you see them. It will be a blacked out blank spot on the screen. Often times they won't do anything unless it's a number of pixels that are dead. Just one is not considered critical.

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vesln Author

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Aug 22, 2012 2:51 AM in response to Histle

I agree, but let's see. They'll call me in a few days and I'll be able to tell if they are going to fix the screen/speakers etc or not. I will keep you updated,.

Aug 22, 2012 2:49 PM in response to vesln

Didn't you take it to the Genuis Bar? Not sure why you are waiting for them to call you?

My Update : I just dropped off my laptop after getting a call the parts are in. Now just waiting for the 'finished' call.

Aug 23, 2012 5:24 PM in response to vesln

So just an update : I got the call (left a voice message) that my Macbook is now fixed. Apparently they found a little metal piece flying around (somewhere.. they weren't specific) and that caused the sound cracking. They have replaced the speakers anyway and I"ll be getting the Macbook back tomorrow.

Aug 26, 2012 1:45 PM in response to vesln

So an update.. So I opened my macbook for the first time today .. and realised that the sound is still there. I made another appointment for tomorrow..to fix that.. and the backlit keyboard... which the backlit portion is not working at all. :S Whatever the pop/static crackling is.. it's not the speakers.

vesln Author

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Aug 26, 2012 11:33 PM in response to Razorwing

Sorry to hear that. 😟

I still havn't heard from the local Apple Store, but hopefully they will be ready this week.

The problem is that we don't have a Genius Bar in my country. That was another reason why I posted this discussion before actually leaving it for a week.

If you still have the option to replace it with a new one, I encourage you to do it, since who knows what will not work next time. I'm really disappointed from Apple this time. I think I won't buy first generation of anything by them again.

vesln Author

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Aug 27, 2012 2:38 AM in response to Razorwing

An update from my side. I took my mac back. They fixed the display by replacing it with another one. The body is not that creaky anymore, which is nice. But they told me that the cracking sound is a software issue. All of the retinas in the store have have the same problem. So it's either a software issue or something that exists in most of the retinas.

Aug 27, 2012 8:12 AM in response to vesln

are you sure? One of my friends say that he doesn't have the audio popping issue.

vesln Author

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Aug 27, 2012 10:01 AM in response to Razorwing

I'm not sure. That's what they said. However, it's really annoying and if it does not disappear in the next couple of weeks I'll bring it back to the Apple Store.

Aug 27, 2012 5:31 PM in response to vesln

So I went to my appointment today and turns out that the tech didn't replace the speakers at all. He thought the culprit was the extra metal flying around in my case (***?) So I now have to wait till that gets replaced and also the keyboard part aswell. They have the same speakers there in the back room, so they just have to wait for the keyboard to get in.. hopefully very soon. I really hope they'll do this right so I don't have to go back again.

Macbook Retina cracking sound when muted