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Level 1

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Why does my 2010 Macbook Pro repeatedly crash and restart to "Your Computer restarted because of a problem"?

Hi all,

My 2010 15" MacBook Pro has crashed with a kernel panic message several times now. I have tried reinstalling the operating system, turning off all login items, isolating plugins in Firefox, etc. Unfortunately I haven't been able to tell exactly what circumstances cause the crash although it seems like crashes happen more often when I use the 'show all windows' command for mission control. I am currently using the latest version of Mountain Lion, but the crashes started when I was still using Snow Leopard and persisted while I was using Lion. I have even taken the computer to an Apple store, and they told me the hardware was fine. Below is the kernel panic log:

Thu Aug 23 17:23:54 2012

panic(cpu 0 caller 0xffffff7fa049ac85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80bf04d000 0x0a5480a2, D0, P3/4

Backtrace (CPU 0), Frame : Return Address

0xffffff809b6caac0 : 0xffffff801fc1d5f6

0xffffff809b6cab30 : 0xffffff7fa049ac85

0xffffff809b6cabc0 : 0xffffff7fa05945b7

0xffffff809b6cac20 : 0xffffff7fa059462b

0xffffff809b6cac90 : 0xffffff7fa08a9883

0xffffff809b6cadd0 : 0xffffff7fa05ba75d

0xffffff809b6cae00 : 0xffffff7fa04a49e6

0xffffff809b6caeb0 : 0xffffff7fa04a00b8

0xffffff809b6cb0a0 : 0xffffff7fa04a12e4

0xffffff809b6cb170 : 0xffffff7fa13bc2f5

0xffffff809b6cb2f0 : 0xffffff7fa13b962b

0xffffff809b6cb370 : 0xffffff7fa13ba25e

0xffffff809b6cb400 : 0xffffff7fa13ba9c7

0xffffff809b6cb530 : 0xffffff7fa13bb47c

0xffffff809b6cb640 : 0xffffff7fa13da1da

0xffffff809b6cb680 : 0xffffff7fa13db378

0xffffff809b6cb930 : 0xffffff7fa13ed8aa

0xffffff809b6cbaa0 : 0xffffff7fa13ee1f4

0xffffff809b6cbae0 : 0xffffff7fa13eed13

0xffffff809b6cbb20 : 0xffffff7fa13e3eea

0xffffff809b6cbb50 : 0xffffff7fa13c6ddf

0xffffff809b6cbba0 : 0xffffff8020065313

0xffffff809b6cbbc0 : 0xffffff8020065eed

0xffffff809b6cbc20 : 0xffffff80200638ef

0xffffff809b6cbd70 : 0xffffff801fc981a1

0xffffff809b6cbe80 : 0xffffff801fc20abd

0xffffff809b6cbeb0 : 0xffffff801fc10448

0xffffff809b6cbf00 : 0xffffff801fc195fb

0xffffff809b6cbf70 : 0xffffff801fca5ad6

0xffffff809b6cbfb0 : 0xffffff801fcced13

Kernel Extensions in backtrace:

com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa0433 000->0xffffff7fa0735fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa0226000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fa041f000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fa03dc000

com.apple.nvidia.nv50hal(8.0)[9CD95A4A-FD94-349E-A4B6-FC3B74E197F5]@0xffffff7fa 0743000->0xffffff7fa0a65fff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa04 33000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa0226000

com.apple.GeForce(8.0)[91C40470-82BA-329A-A9D7-4C70F28275FD]@0xffffff7fa1383000 ->0xffffff7fa1445fff

dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa04 33000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fa041f000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa0226000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fa03dc000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

12A269

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide: 0x000000001fa00000

Kernel text base: 0xffffff801fc00000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 514197271776

last loaded kext at 32418745105: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7fa1c06000, size 36864)

last unloaded kext at 452476972515: com.apple.driver.AppleUSBUHCI 5.1.5 (addr 0xffffff7fa0beb000, size 65536)

loaded kexts:

com.razer.driver.RazerDeathAdderDriver 3.0.0

com.jft.driver.PdaNetDrv 1.0.64

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleHDA 2.3.0f2

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.driver.AppleIntelHDGraphics 8.0.0

com.apple.driver.AppleIntelHDGraphicsFB 8.0.0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMuxControl 3.2.6

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.GeForce 8.0.0

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.driver.AppleUSBTCButtons 235.4

com.apple.driver.AppleUSBCardReader 3.1.0

com.apple.driver.AppleUSBTCKeyboard 235.4

com.apple.driver.AppleIRController 320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.0

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleFWOHCI 4.9.5

com.apple.driver.AirPort.Brcm4331 600.15.20

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.kext.triggers 1.0

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.nvidia.nv50hal 8.0.0

com.apple.NVDAResman 8.0.0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleSMC 3.1.3d11

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.driver.AppleUSBMultitouch 235.7

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Any suggestions? Thanks!

MacBook Pro, OS X Mountain Lion (10.8)

Posted on Aug 23, 2012 2:39 PM

Best reply

John Galt

Level 10

141,222 points

Posted on Aug 23, 2012 2:47 PM

Most kernel panics are due to hardware incompatibility. Try unplugging your Razer DeathAdder mouse and see if things work properly without it.

If it does, peruse its website for a potential driver update.

View in context

25 replies

Sep 3, 2012 3:32 AM in response to rocapp

Run Apple Hardware Test.

rocapp Author

Level 1

0 points

Sep 4, 2012 2:53 PM in response to Austin Kinsella1

A dialogue appears when I restart which reads, "Apple Hardware Test is not available on this machine."

Sep 4, 2012 4:47 PM in response to rocapp

I think you need to run it from your original installation disk.

Sep 4, 2012 4:52 PM in response to rocapp

panic(cpu 0 caller 0xffffff7f9eb61c85): NVRM[0/1:0:0]: Read Error

That is consistent with a graphics card Hardware problem. It could not read the NVIDIA display RAM.

rocapp Author

Level 1

0 points

Sep 5, 2012 1:26 PM in response to Grant Bennet-Alder

Darn. I guess I'll take it in to Apple.

Feb 18, 2013 7:38 PM in response to rocapp

rocapp, I have the same problem with my mbp 2010.

The problem began when I updated to Mountail Lion.

Please let me know if you find an optimal solution.

Feb 19, 2013 7:34 AM in response to JuanMauricio

Be sure you take a copy of this bulletin, if it applies to your exact MacBook Pro:

TS4088- MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Apple will service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase. Apple will provide further extensions to this program as needed. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro.

rocapp Author

Level 1

0 points

Feb 20, 2013 3:51 PM in response to Grant Bennet-Alder

I finally gave in and went to the store. They fixed it, and I haven't had the error since.

Nov 9, 2013 5:02 AM in response to John Galt

Dear Mr. Galt, I am also seeing a similar problem with intermittant crashing on my 2010 Mac Mini. Unfortunately I have made a few changes to the machine recently and have done a full restore, so I am having a bit of difficulty tracking down the errant kernal panic. Do you mind taking a look to see if something is obvious. One possibility is the RAM upgrade I did. It certainly seemed like the approved and compatible RAM. But it's possible I bought RAM that has a higher clock speed than original.

John Galt

Level 10

141,222 points

Nov 9, 2013 6:54 AM in response to AndrewUnk

Hi AndrewUnk

Please start a new Discussion In it, copy and pasted the entire text of the panic report - not a screenshot.

It is probably due to the RAM upgrade, a very different problem than the one described here. The entire panic report should be examined, and this old thread is not likely to attract much interest. Thanks!

Why does my 2010 Macbook Pro repeatedly crash and restart to "Your Computer restarted because of a problem"?