How come I cannot comment on CNN.com?

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Neto1987 Author

Level 1

9 points

How come I cannot comment on CNN.com?

I cannot see the comment box space. Usually it says Add New Comment, and right under it theres the box to type. The box is not there. I have Mac OS X Lion 10.7.4, Safari 6.0. Please help. I am talking about the main articles on CNN.com that I it is not available. CNN have small unimportant opinion articles that uses a different type of way of commenting that you do not need an account to comment. I am talking about regular news articles. It just does not work. I have an CNN account and can also log into it through Facebook and it still does not work. Sometimes I feel like CNN.com bugs out and it doesn't even show when I'm logged in, but other times it shows I'm logged in. I am just very confused and I think it is my browser or even my computer, because everything works on my sisters Macbook Pro. Can anyone help? I use CNN A LOT!!!

Safari 6.0-OTHER, Mac OS X (10.7.4), All updates are up to date.

Posted on Aug 23, 2012 5:19 PM

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Answer 1

Neto1987 Author

Level 1

9 points

Oct 25, 2012 1:40 PM in response to minuano72

Download Firefox and it works there. I have no idea what causes that problem.

You need to download firefox fast because we are in the presidential election time, and I know you want to put your two cents in in the comments hehehe.
I know that I am a CNN junkie, and I am always putting my 2 cents in the comments, what is the fun of reading something that happened, specialy about Romney or Obama, and not be able to comment on it? Thats what makes CNN fun. So if you want to get back to it, download Firefox. Take care.

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Answer 2

Aug 24, 2012 2:02 AM in response to Neto1987

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Click: Remove All Website Data

Now open the Finder. From the Finder menu bar click Go > Go to Folder

Type or copy / paste: ~/Library/Caches/com.apple.Safari

Click Go then move the Cache.db file from the com.apple.Safari folder to the Trash.

Quit and relaunch Safari to test.

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Answer 3

Neto1987 Author

Level 1

9 points

Aug 24, 2012 3:38 PM in response to Carolyn Samit

Thank you very much for your help and for actually taking your time to do this for me. However it did not work. 😟 And it ***** because i am a CNN frequent user and now I cannot get into the comment world hehehhe.

The comment box where I type my comments just does not appear.

But again, thank you.

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Answer 4

Neto1987 Author

Level 1

9 points

Aug 24, 2012 4:09 PM in response to Neto1987

I will show you two pictures giving an example on how the comment section on CNN is supposed to be working.

PIC #1 - On this first picture, in the part where it says "Add New Comment", right under it theres supposed to be a box where i type inside my comment. But as you will see there will not be a box.

There is supposed to be a comment box between "Add New Comment" and those tabs where it says CNN DISQUS FacebookCONNECT TWITTER

PIC # 2 - On this second picture, I will try to reply to that first top comment on PIC #1. And doing it that way there is also no comment box. Another thing I should say is that yes I do have an account on CNN and I am logged in. On CNN.com, if you are not logged in either through Facebook or CNN itself, the reply button does not show.

As you can see, Right under where it says "Replying to geoplato"(whoever that is) there should be a box as well. And I know its my computer or my browser because my sister that lives with me, she has a MacbookPro which is what I use, and it works fine on hers. So I know its not CNN, Its my computer or browser.

I hope with these new pictures, someone will be able to help me.

Thank you all again who spends your time going through this. I really appreciate it.

Francisco Neto.

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Answer 5

Oct 24, 2012 6:01 AM in response to Neto1987

I am having the exact problem and tried what Carolyn suggested and it didn't work for me either.

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