Remote Management - can't add Admin user account

Question

Level 1

4 points

Remote Management - can't add Admin user account

I have just imaged my iMac lab to Lion. I am using Apple Remote Desktop 3.5. (I have used it for several years and know how to set it up and use it.) The problem I am having is adding my admin account to the list of users that are allowed remote management through sharing in system preferences.

The user list shows every other account, but will not show my admin account. I have image labs each year and have never experienced this issue. Not sure where to go from here.

iMac, Mac OS X (10.7.4), ARD 3.5.2

Posted on Aug 27, 2012 12:42 PM

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Answer 1

iToaster

Level 3

739 points

Aug 27, 2012 7:10 PM in response to apat2

have you had a look at ARD 3.6 release notes to see if anything relates to your issue

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Answer 2

apat2 Author

Level 1

4 points

Aug 28, 2012 5:23 AM in response to iToaster

No, but it really isn't an ARD issue. Under System Preferences>Sharing>Remote Management I can add users to control my account but it lists every account except for my admin account.

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Answer 3

varjak paw

Level 10

182,668 points

Aug 28, 2012 8:02 AM in response to apat2

Are you able to log into the affected systems using that missing account? If not, then indeed it's not an ARD issue and you may wish to post in the appropriate Mac OS X forum, but this may help, if the workstations are running 10.6 or earlier:

http://www.burramundi.com/2049

Regards.

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Answer 4

apat2 Author

Level 1

4 points

Aug 28, 2012 8:41 AM in response to varjak paw

I am able to log in to each of the systems using the missing admin account but can't add that user to authorize remote management as it isn't listed. The sytems have recently been updated to 10.7.4.

For example, I have these accounts:

Me (admin)

User 1

User 2

User 3

User 4

When I go to system prefs>sharing>remote manage and click the Add ➕ to authorize only certain users, I only see User's 1-4. The admin account isn't listed...even if I am not currently logged into that account.

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Answer 5

apat2 Author

Level 1

4 points

Aug 28, 2012 9:34 AM in response to apat2

I should not have written this post under the ARD community. If you have advice, I would still LOVE to hear it but this is not an ARD issue.

Thanks!

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Answer 6

varjak paw

Level 10

182,668 points

Aug 28, 2012 9:51 AM in response to apat2

One more question: does your admin user appear in the login screen, when set to show a list, and as a user in the Accounts preference pane? I'm trying to guess whether your user has been set to be hidden, as some people want to do so as to have an admin user that doesn't appear in the normal list of users.

Regards.

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Answer 7

apat2 Author

Level 1

4 points

Aug 28, 2012 10:24 AM in response to varjak paw

Yes, it shows up. I also just found that I can add "Administrators" under Remote Login just not Remote Management. I also added a Test Admin User and it showed up as well.

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Answer 8

varjak paw

Level 10

182,668 points

Aug 28, 2012 11:58 AM in response to apat2

Thanks. That lets out the possibiity that the admin account was hidden. It seems clear that it's something with your particular user account, but at this point I'm jiggered as to what it could be.

Just so you know, while you can add a group such as Administrators in the Remote Login, you cannot add a group in Remote Management, only individual users. Not that it makes a difference in this case, but just to mention it.

Regards.

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