If you buy a movie on iTunes is it really yours?!

I just started buying movies on the iTunes Store, since the movies section and the iCloud feature movies in the cloud just became available here in my country. Searching the internet about the pros an cons of purchasing movies on the iTunes Store and wheter it is worth to start a small collection of movies based on iTunes and iCloud dueto, I found a very disturbing post about the matter...Apparently, someone who has been buying movies on the iTunes Store for quite some time now has noticed that some of the movies simply dissapeared from iCloud. Seeking help from Apple and the iTunes support team, he found out that If the content owner pulls the movie from the store or licenses the movie to a different distributor, you no longer have access to that movie. It will not show up in your Purchased list. After a few attempts to contact apple staff about it, they called him and told him that when a content provider pulls a movie/tv show/song, Apple has no control. They remove that content from their servers and you lose access to it. That is very disturbing, since movie licenses change hands all the time. As it is mentioned on the post I am referring to, this is a serious flaw in the iTunes in the cloud service, since you buy the movies and don't expect to have to back it up in a hard drive. This kind of flaw just adds more insecurity and uncertainty for costumers in a service that has yet to prove its viability as a safe substitute for physical media.


The issue was first reported here, a week ago: http://forums.macrumors.com/showthread.php?t=1424869

Apple TV (3rd generation), iOS 5.1.1

Posted on Aug 27, 2012 3:08 PM

Reply
5 replies

Aug 27, 2012 3:53 PM in response to Winston Churchill

But this just doesn't work like that. I'm not talking about backing up your operating system, your documents etc. This is necessary and relatively easy to do. Even your songs library is doable. But back up movies and entire tv shows, this is just insane, the costs in terms of storage would be prohibitive, for first, why would I buy on the iTunes Store in the first place if I actually had to have a copy of eveything stored in external HD's, this would certainly nullify any advantage of getting rid of physical media... What about people who doesn't have a computer, people that only have an iPad or iPhone or an Apple TV. When you buy a movie from an Apple TV there is no way it is downloaded anywhere, making it impossible to have a copy of the movie in a hard drive to be backed up. IMO, The iTunes in the cloud is Apple's answer to people who want past purchases available through the cloud. And if you have to actually have all the stuff you bought in a hard drive, the entire iCloud conception is useless. Apple doesn't warn you about this when you buy a movie on AppleTV.

Aug 27, 2012 4:20 PM in response to Winston Churchill

This doesn't change the fact that Apple should be more clear about availability of previous purchases in the iCloud and license agreements implications on it. If you consider the average customer, if this happened to then, there would be no one that wouldn't feel damaged. The unavailability of itens purchased due to the expiration of licenses agreements have to be very clear to customers, otherwise, Apple can be and will certainly be liabel to refund people for not giving all the information needed for customers to make a conscious decision wheter to buy itens on their store.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

If you buy a movie on iTunes is it really yours?!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.