An unknown error has occurred app store

An unknown error has occurred


This message An unknown error has occurred when i try login to APPSTORE in my MacBookAir.'

MacBook Air, OS X Mountain Lion (10.8.1), Problem to log in to app store

Posted on Aug 31, 2012 3:45 AM

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Question marked as Top-ranking reply

Posted on Oct 4, 2012 10:25 AM

wagaya wrote:


Really bizarre. Hearing some people suggest that it's a problem on Apple's end is discouraging, as it suggests anything else I try may automatically fail. Yet if I can use the App Store from another user account, that suggests there has to be something lurking in my main account's Library (probably) that's causing the problem...


After running around in circles trying to get this resolved for me I finally found a (fairly easy) solution - the key point here is that the AppStore works just fine form another user account on the same computer (using the same AppleID) so it has to be something in ~/Library rather than /Library (thus ruling out the NetworkInterfaces.plist fix - which I tried and which didn't work for me).


Here is a step-by-step of what worked for me:


  1. Create a new user account - let's name it "Test" - I did not make this an administrator account
  2. Log into that new user account (skipping the AppleID/iCloud screen)
  3. Select "Software Update…" from the Apple menu - you will be asked to enter an administrator name and password in or to check for system updates - just provide your normal (admin-enabled) user name and password
  4. If you have any updates available, click "Update All" and log into the AppStore with your normal AppleID/password (this should work since you are in a new user account)
    (If you don't have any updates available, I assume that you can also log in using the menu item in the Store menu of the AppStore application though I have not tried that)
  5. As soon as the download starts, you can quite the AppStore application
  6. Log out of your test account and back into your normal account
  7. Open /Applications/Utilies/Terminal
  8. Type the following command:
    sudo cp /Users/test/Library/Cookies/com.apple.appstore.plist Library/Cookies/
  9. Open the AppStore again and you should be able to log back in


What does this do? It seems that the com.apple.appstore.plist file in your normal user account has become corrupted - we use a new account and create a new one (which is interchangebale since we use the same AppleID) and move that one back to the main account with the corrupt file.


AndreasUser uploaded file

198 replies

Sep 20, 2012 4:49 AM in response to mohd hatta

This solution is based on the idea, that for AppStore login the main network adapter name must be "en0". And really some people reported succes after rebuilding the interface list.


For me this did not work. Like other solutions circulating in the internet. As system programmer I do not believe that AppStore application has data link layer dependecies, but its worth a try.

Sep 28, 2012 7:59 AM in response to wagaya

Yet if I can use the App Store from another user account, that suggests there has to be something lurking in my main account's Library (probably) that's causing the problem...

And that's the problem. I've been on the phone for hours, deleting this file, and that one. Anything possibly related to the App Store went into the trash - dozens of restarts, booting into "safe mode", etc. And nothing fixed the problem. Yes, we deleted network preferences as well, tried to log in via ethernet as well as Airport Wi-Fi.


So, for now, any time I see that I have an update, I'll log into my "test" account - the one that's a stock Apple install - and update.

Oct 25, 2012 6:27 AM in response to wagaya

I agree it's strange though I'm thinking we have an uncaught exception that's tossed all the way to the top level which is "unknown error" and that means we could easily have multiple issues covered here


Supporting: The various fixes posted are certainly working for some, while none of them have been effective for myself and others. This suggests it's possibly different core issues that all manifest with "unknown error".

Oct 26, 2013 6:15 PM in response to OlofMork

The trick of adding Ethernet (en0) and set it as second network adapter is system preferences did the trick i am now able to login in the apple appstore and upgrade to osx mavericks i have the rtl8111/8112 onboard lan kext that fixed the onboard lan card. search for youre mainboard brand for the model of youre onboard lan card and search for the kext if the driver is not avilable in the system network preferences

Sep 10, 2012 9:03 PM in response to OlofMork

I can't log in to App Store either. My TuneUp app keeps saying it was downloaded from another computer and needs me to sign in to download from the App Store. It was downloaded on this machine. It's the only one I have at the moment. I rebooted the machine, changed password twice, but nothing works. I keep getting "An unknown error has occurred" message. This has been happening for the past couple of days.

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An unknown error has occurred app store

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