An unknown error has occurred app store

An unknown error has occurred


This message An unknown error has occurred when i try login to APPSTORE in my MacBookAir.'

MacBook Air, OS X Mountain Lion (10.8.1), Problem to log in to app store

Posted on Aug 31, 2012 3:45 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2012 10:25 AM

wagaya wrote:


Really bizarre. Hearing some people suggest that it's a problem on Apple's end is discouraging, as it suggests anything else I try may automatically fail. Yet if I can use the App Store from another user account, that suggests there has to be something lurking in my main account's Library (probably) that's causing the problem...


After running around in circles trying to get this resolved for me I finally found a (fairly easy) solution - the key point here is that the AppStore works just fine form another user account on the same computer (using the same AppleID) so it has to be something in ~/Library rather than /Library (thus ruling out the NetworkInterfaces.plist fix - which I tried and which didn't work for me).


Here is a step-by-step of what worked for me:


  1. Create a new user account - let's name it "Test" - I did not make this an administrator account
  2. Log into that new user account (skipping the AppleID/iCloud screen)
  3. Select "Software Update…" from the Apple menu - you will be asked to enter an administrator name and password in or to check for system updates - just provide your normal (admin-enabled) user name and password
  4. If you have any updates available, click "Update All" and log into the AppStore with your normal AppleID/password (this should work since you are in a new user account)
    (If you don't have any updates available, I assume that you can also log in using the menu item in the Store menu of the AppStore application though I have not tried that)
  5. As soon as the download starts, you can quite the AppStore application
  6. Log out of your test account and back into your normal account
  7. Open /Applications/Utilies/Terminal
  8. Type the following command:
    sudo cp /Users/test/Library/Cookies/com.apple.appstore.plist Library/Cookies/
  9. Open the AppStore again and you should be able to log back in


What does this do? It seems that the com.apple.appstore.plist file in your normal user account has become corrupted - we use a new account and create a new one (which is interchangebale since we use the same AppleID) and move that one back to the main account with the corrupt file.


AndreasUser uploaded file

198 replies

Apr 1, 2013 10:35 PM in response to OlofMork

Thanks to everyone that left input... regrettably, none of the suggestions were able to help me. I performed a clean install with the Installation Disk that came with my 2011 MacBook Pro. It installed 10.6.7, which I then upgraded to 10.6.8 using the Software Update. I was not able to connect to the App Store or iTunes before or after the update. All I'm getting is "One Moment Please. Connecting to the iTunes Store." And it just keeps "Loading..."


I have even tried connecting while using someone else's network, but am having the same results. I've been at this for a couple of hours now. I'm hoping someone that had the same problem will be able to offer a fix soon. I would really like to be able to install Mountain Lion.


Note: I was able to download and install OS X 10.7 prior to doing the clean install, and before having problems with connecting to the iTunes store. I lost the Recovery HD upon doing the clean install. Maybe if I can somehow get 10.7 back on this computer without the need of the App Store, I would be able to connect again? Can I even get 10.7 again without the App Store?


Thanks in advance.

Apr 16, 2013 8:03 PM in response to OlofMork

Hi


As a bit of a Mac newbie , I have had the signin problem on my 2012 Macbook air.


When trying to Logon with my Apple ID to the APP store i get the " An unknown error has occurred "


However Itunes and Icloud have no logon issues


I have tried deleting the Network Preferences PLIST , creating a new account and using that to sign in but no luck, along with all the other ideas in the forum.


My Apple ID logs in using my daughters Macbook on the same wireless network, no problem.


My airport card was water damaged so I am using a Nano Wireless adapter plugged into the USB which shows on my Network list as "USB Ethernet" which may be causing a problem?


I thought I had the problem solved by creating a new Apple ID on the Apple website which I then was able to login to the Appstore on my Macbook Air successfully but when I tried to verify the new account I got as far as the credit card details and then it came up with some thing like "Your request can not be completed at the time . please try again later " and despite " trying again later" no joy...


This is getting totally frustrating so any suggestions would be great., I also tried logging into the account on another Macbook and trying the changing country idea but this did not work , and as I can't sign in to sign out if that makes sense!


Thanks

May 14, 2013 12:18 AM in response to steforster

This absolutely worked for me- I tried everything else suggested for over an hour and restarted my computer numerous times-- This answer was the key- thank you sooooo much. I was really getting aggrevated. Thank God for the Apple community and people like you guys who try to help - Heaven forbid you wait on the so called "Genuis" that work for Apple. Grrrrrr

May 25, 2013 1:34 PM in response to LizzyFaire

If you can't sign in, there is no sign out link to click. That is the problem. When you type your Apple ID and password and click Sign In, An unknown error has occurred appears in red below the Apple ID box.


In my case, even choosing Create Apple ID doesn't do anything at all. I can log in using iTunes or another computer, but I have 19 updates on my main computer and that is the one which doesn't work. Very frustrating.

Oct 15, 2013 12:50 PM in response to Yanik Dhont

This worked for me - except I would change one word:


Yanik Dhont wrote:


No need to sign in first.


Go to Library/Preferences/SystemConfiguration and then delete NetworkInterfaces.plist


Restarting. Going to the system prefs/network - saving then launching the app store.


Did the trick for me.


My issue was that I have 2 NICs, and I started using the 2nd one after experiencing issues with the 1st. Basically OS X and the APP Store/iCloud/etc. did not like that I had changed from "Ethernet" to "Ethernet 2". By deleting this plist file, then rebooting with NIC #2 connected (and no cable in NIC 1), OS X recognized the #2 NIC as the "Ethernet" and not "Ethernet 2". Kinda wacky, but I am glad it worked.

Nov 13, 2013 3:27 AM in response to OlofMork

Hi, I have Macbook Pro 2010 and it was hurt in accident and I lost top case with screen. I want to use it with external screen. I bought USB WiFi and everything works, but I can't log into App Store.

I have still got "an error has occurred". I think the reason is I don't have build-in ethernet or wifi card only USB WiFi. I deleted /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist but it doesn't worked.Oh I have this ASUS USB-N10 wifi adapter and I can see it in ifconfig as en0. In network preferences I have nothing else beside this ASUS WiFi.
BTW when I try EFIStudio / Ethernet / Add Device: I get "Device path not found! Ethernet not available on this machine!".

Nov 23, 2013 12:22 PM in response to OlofMork

I recently installed Mac OS X Snow Leopard onto my desktop PC in an attempt to create a "Hackintosh" so that I can use X-Code for a Mobile Development class that I am going to be taking shortly. I updated to Snow Leopard 6.8 and am attempting to sign into the Mac App Store to download OS X Mavericks how ever when ever I attempt to sign in I get a red text message that "An unknown error has occurred." under the Apple ID input area. I have been attempting to self-help the issue with the Mac App Store community support forums, however all the stated solutions are either not working for me, not possible to try due to not being signed into the Mac App Store, or not possible because the files on my hard drive are not reflecting the same information that is in the forums.


Attempted solutions Results:

T&C Does not work, unable to sign in to sign out, loging into

a different Apple ID does not work either, even tried to

go all the way with logging into a different Apple ID, it

says then that, "Your request is temporarily unable to

be processed."


Deleting files The files on my system don't seem to coruspond to

what is listed in this thread or any other thread that I

have been able to find here.


Message was edited by: Otawo

Dec 5, 2013 10:09 PM in response to OlofMork

OSX 10.6.8, trying to install the Mavericks update. I have tried several solutions here

1. I can not logout because I am not logged in.

2. Clicking create new apple ID does nothing.

3. In Activity Monitor athe process called "storeagent" is not running

4. To find and delete NetworkInterface.plist I tried this "under Finder "Go" tab computer/Library/preferences/system configuration" I just get the message "The folder can't be found"

5. Have not tried country change. How and where do you change country.

Dec 12, 2013 1:44 PM in response to madcap802

I installed Mavericks and now cannot get into software update or apps store. I deleted the .plist file ( two different times because it came back). restarted, I couldn't find a save in preferences network. My region is Spain and I changed it to USA and later back(didn't ask for sign in) but none of this works. I checked my network connections and they show ethernet connected and green dot for both ethernet and wireless.

Nov 12, 2015 11:58 AM in response to steforster

This saved me a lot of misery, thanks. Apple should probably quit hiring robots, clearly the App Store rep further up the thread had no idea what we're talking about: instructions for signing into the store is just insulting. Much as I love my six year old MBP (this problem was with an iMac) I am pretty much done with Apple. If there is truly a ****, then Steve Jobs is trying to run an eternal stream of iPads through Configurator 2 right now!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

An unknown error has occurred app store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.