Previous 1 2 Next 28 Replies Latest reply: Dec 18, 2012 3:00 PM by Bjoe
cshwolf79 Level 1 Level 1

Ever since last night on 8/30/12, when I select Match on my PC, I get an error after waiting a few minutes for Match to attempt to send information to Apple. Not sure if anyone has this problem or what the resolution would be. I get this message:


"We could not complete your iTunes Store request. The network connection was reset. Make sure your network connection is active and try again."


Up til yesterday, the Match service loaded fairly quick and was useful to load my music on.

  • Adam Christianson Level 1 Level 1

    I'm getting this today too. Maybe they are doing some work on the system?

  • edgardo1487 Level 1 Level 1

    same problem here it started to happen this morning around 9 or 10 am

  • CWN2609 Level 1 Level 1

    Same problem here except I'm on a new iMac.  I haven't been able to connect to match for the last two days.  first it rejected my password...which it shoudn't have.  Then after it accepted the password the connection was failed.  The prompt said an error occurred in the iTunes store, please try I did...and again, it didn't work.

  • ry n j Level 1 Level 1

    I'm having the same problem over the same time period.  iTunes Match had worked great for me until this.  The only thing that I can add to this discussion is that I downloaded all of my purchased music from my two different iTunes accounts and then attempted to update iTunes Match.  That was when I received the above described message and have received it ever since.  Sounds like downloading those tracks may not have caused the problem after all...  I am not having any other issues with my network.

  • thegrids Level 1 Level 1

    I am having the same issue. My iTunes/iMac can not connect to iTunes/Match however my appleTV and my MacBookAir can connect fine. All are on the same network. Weird.

  • ggallotti Level 1 Level 1

    Same problem here. Can't connect to iTunes match from PC since yesterday.

  • ggallotti Level 1 Level 1

    Reinstalled iTunes and now seems to be working.

    I was not with the last iTunes version also. May be Apple took out a minor update.

  • jfrovich Level 1 Level 1

    Same issues here on 2 mac and 2 iphones

  • davidmoritz Level 1 Level 1

    I'm having the same problem on my older Mac and 2 new Macs. Not impressed

  • David Sweet Level 1 Level 1

    I, too, am having this issue. Started two days ago when attempting to add music to my iCloud account. Have logged out and then back into my account but iTunes gets stuck sending data to Apple. Not happy when something I pay for doesn't work.

  • Bjoe Level 1 Level 1

    Same here. Tried different network connections, different DNS, relogged in into iTunes, re-installed iTunes.

    7 out of 10 attempts failed sending information to Apple. 3 went through but the procees broke up by upload songs&covers to Apple. iTunes Match reminds me to Mobileme

  • jfrovich Level 1 Level 1

    Its working now for me. I just work up and it connected to apple and i can see all my songs in itunes and Im not getting a connection error. Dam it worked ONCE, now it failes again.

  • tschniddy Level 1 Level 1

    Same here. Get's stuck and responds with, "lost contact with iTunes store there was an error". Try again. And I can't seem to figure a manual way of adding to a playlist without it having to go through iTunes Match. Any ideas?

  • Bjoe Level 1 Level 1

    With failed iTunes Match you can work locally with playlists. Those are not being synced to other devices.

    I don't expect a solution this weekend (Labor Day). Give yourself a rest and stop trying to solve a problem that is caused on Apples servers not on your side. I just gave this advise to myself. It feels just a little bit better now

Previous 1 2 Next