Apple Event: May 7th at 7 am PT
After about 1 year of successfull backing up the iPhone, I have got an message, that iTunes could not back up my iPhone 4s, because "the backup was corrupt or not compatible with the iPhone". Recommendation is to "delete the backup for this iPhone and try again", but I dont know where and how to delete it.
iPhone 4S, iOS 5.1.1, iTunes 10.6.3.25
iTunes>Preferences(under the Edit menu if using Windows)>Devices...your iPhone backups will be listed here. Highlight them, then hit Delete.
Me too. I also cannot see/locate a particular backup
Are you looking for an iTunes backup or an iCloud backup?
GB
My apologies.
We own multiple iOS devices.
This is the first time this particular iPad 2 has been synchronised with this particular Windows 8.1 PC since the PC has its OS reinstalled. So there is possible a residual copy of an old backup for this iPad somewhere.
I've attached a screen shot of the error:
Following various threads, I've looked through Preferences window on iTunes and cannot find a backup listed for this one (see below; the devices listed are all iPhone 5 / 5s devices):
So I cannot delete any corrupt backups because there is none listed.
I hope that clarifies the question?
Glenn.
What is it that you are attempting to do when you get this error? Are you clicking on he Back up Now option for the iPad? If you are, then it is telling you it cannot do the requested backup.
Cheers,
GB
Hi,
Will doing the above (deleting backup via Preferences) delete only the last iphone backup, or all of the backups for that phone?
Lost visual voicemail thanks to new SIM. Have the voice mail on old backup, but unfortunately new auto backup made same day surplanted this (but can see it is still in the Mobilesync folder)
thank you , really solved ... I am new on windows and I really cant find " Preferences" option in iTunes (windows) in mac its in different way , thanks
How to delete the backup for iPhone?
