Installing Ricoh MP C3500 printer

Question

Level 1

8 points

Installing Ricoh MP C3500 printer

How to install this printer? I don't see the IP options that are spoken of with I select + add printer from system preferences. Have downloaded drivers from Apple site and from Ricoh. Printer shows in add printer window. Once select and attempting to print--I receive messages "looking for printer" "connecting to printer" then "printer not responding".

However, another co-worker uses OS X 10.5.8 and has the printer install as a shared printer. I am able to print from it, but cannot successfully install and use in OS X 10.7.4

MacBookPro, Mac OS X (10.5.8)

Posted on Sep 1, 2012 7:48 AM

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Answer 1

ShlomiL

Level 3

774 points

Sep 2, 2012 5:35 AM in response to royal one

Hi,

I am not sure about the specific model, however if you cannot see the IP icon at the top right click (Or CTRL + Left) the top bar (The blank area between the Add title to the Close or Minimize buttons and select Icon and Text, then the IP icon should appear.

Hope it helps,

Shlomi

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Answer 2

royal one Author

Level 1

8 points

Sep 4, 2012 9:30 AM in response to ShlomiL

I tried it. It seemed to have worked. However, it connects to printer and sends the data, but immediately and automatically pauses the printer. What could be causing this?

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Answer 3

royal one Author

Level 1

8 points

Sep 4, 2012 10:04 AM in response to royal one

When I select Job Info--the section labeled job message is /usr/libexec/cups/backend/lpd failed. What does this mean?

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Answer 4

Sep 4, 2012 6:03 PM in response to royal one

That failure could mean several things. What you need to do is to physically go to the printer and print out a configuration page using the control panel. That will give you two important pieces of information. First, it will give you the printer's IP address. Make sure that matches the IP address you have used in Print & Scan set up. I would also recommend that you use the HP JetDirect - Socket protocol rather than LPD. Ricoh recommends using the HP JetDirect connnection type.

Second, look for the printer languages that your printer supports. Does it support PostScript? The drivers you downloaded will only work if the printer supports PostScript.

If your Ricoh printer does not support PostScript, be sure to post back with the printer languages it does understand.

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Answer 5

royal one Author

Level 1

8 points

Sep 6, 2012 10:33 AM in response to Matt Broughton

Hi, I tried this. I have configuration page. Printer supports PS printing. I have the IPv4 Address. I used HP JetDirect Socket. It still acts as if it is going to print, but says connecting to printer and then printer not responding.

I also tried deleting printer each time and trying all three IP Protcols and each gave the same reponse.

One thing I can't understand--if I use the normal add printer process, it says software is available from Apple. However when I choose add from that screen it starts looking for the software at Apple and then says it is not available, contact manufacturer. When I go to Apple's support for printers and scanners, it shows all drivers that were updated as of August 2012. The Richo Aficio MP C3500 is listed.

I did download the driver package from Apple and installed it. But receive the same results as above. I also downloaded package from Ricoh, same results. Printer fails to print.

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Answer 6

ShlomiL

Level 3

774 points

Sep 7, 2012 12:00 AM in response to royal one

Hi,

It seems the drivers are not being installed for any reason.

Try following the steps below and check if that may help resolving the problem:

Go to System Preferences > print & Scan.
Right click (Or CTRL + Left Click) the Printers background area and select "Reset Printing System'.
Be aware, it will remove any existing printer and its customer settings within the OS X.
Confirm the prompt to reset the printing system.
Go to Utilities > Disk Utility.
Select the active partition of the Mac OS X and then click Repair Disk Permissions.
The log will indicate once the proccess completes.
Download and install the following package:
http://support.apple.com/kb/DL902
Click the Plus sign and try adding the printer again using the HP Jetdirect Socket protocol.

Regards,

Shlomi

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Answer 7

royal one Author

Level 1

8 points

Sep 7, 2012 9:48 AM in response to ShlomiL

One problem I see is that this package is labeled for OS X 10.6. I am running OS X 10.7.4. Is there a package for this operating system or is this system expected to used the same drivers as OS X10.6? Have the drivers actually been updated?

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Answer 8

ShlomiL

Level 3

774 points

Sep 7, 2012 9:52 AM in response to royal one

The package actually labled as 10.6 and 10.7 compatible..

for OS X Lion and Mac OS X v10.6

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Answer 9

royal one Author

Level 1

8 points

Sep 7, 2012 10:26 AM in response to royal one

The right click or ctrl +left click are not working in the print & scan screen

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Answer 10

ShlomiL

Level 3

774 points

Sep 7, 2012 10:53 AM in response to royal one

Hi,

Make sure to right click the white background area where the existing printers are listed, then you should see the Reset Printing System option within the menu.

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Answer 11

sb465

Level 1

0 points

Sep 14, 2012 11:12 AM in response to royal one

Hi, I need help. I work in an office with a Ricoh Aficio MP C3500 multifunction printer. I have downloaded the drivers but in order to print need to enter my unique identifying code and do not know how to do this. Can anyone help?

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Answer 12

Sep 14, 2012 12:24 PM in response to sb465

sb465 wrote:

Hi, I need help. I work in an office with a Ricoh Aficio MP C3500 multifunction printer. I have downloaded the drivers but in order to print need to enter my unique identifying code and do not know how to do this. Can anyone help?

If you are using the drivers downloaded from Apple or Rioch, see the screen shot below. If you are using drivers from OpenPrinting.org or another source, please start a new topic and let us know what drivers you are using and where you got them.

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Answer 13

sb465

Level 1

0 points

Sep 14, 2012 1:40 PM in response to Matt Broughton

I am using drivers downloaded by Apple for Ricoh however the screen shot you provided is not what I am seeing.

I do not have the job log, user id or user code. Do I need to reinstall the drivers?

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Answer 14

ShlomiL

Level 3

774 points

Sep 14, 2012 3:14 PM in response to sb465

What application are you printing from? The mentioned menu may appear differently within different applications.

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Answer 15

Sep 14, 2012 4:08 PM in response to sb465

sb465 wrote:

I am using drivers downloaded by Apple for Ricoh however the screen shot you provided is not what I am seeing.

I do not have the job log, user id or user code. Do I need to reinstall the drivers?

With all due respect, I would suggest that you start a new topic. This is a different issue than the original poster has. Continuing this discussion in this thread does a disservice to the original poster whose issue has not yet been resolved.

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