why is my macbook pro shutting down and restarting?
My new Macbook Pro keeps shutting down and restarting, with a message that there was a problem.
Anyone else having this problem?
Macbook Pro, Mac OS X (10.4.11)
My new Macbook Pro keeps shutting down and restarting, with a message that there was a problem.
Anyone else having this problem?
Macbook Pro, Mac OS X (10.4.11)
Hi Chubqueen,
Mine's doing the same thing. Normally after the mac has gone into sleep mode. When I hit a key to wake it, the screen comes up with the alert along the lines of "there was a problem and your Mac needs to restart". The screen is a grey colour (not flat grey but like a sort of metallic effect), and the timer ticks down to restart or I can click a button to restart.
I can't screen grab the alert because the OS is not available. Just the grey screen (reminds me a little of a firmware update screen).
It's also inconsistent - must be a software conflict of some kind...?
Heellllllppp someone!
BTW I'm on a 15" MB Pro early 2011 running Mountain Lion (software is up to date)
Hey greginski,
I finally called Apple and the Tech ran me through some shutdown and startup procedures.
Haven't had the problem since, but wish I had written the stuff down just in case.
why is my macbook pro shutting down and restarting?