Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Air - Intermittently Charging , Now not at all

Hi all,


I own a Macbook 13 inch air which I purchased in early 2012. My problem lies with the charging of my laptop.


The symtoms;


Macbook intermittently charges, but is now not charging at all

Mag connector is not showing any lights (being green or orange)

Laptop shows no charge increase with mag attached and no light


Took laptop into my apple store and they ran a 'diagnostic test' which showed everything as OK . I also noted that as soon as they plugged the laptop in the charger started charging the battery.


I then took my laptop home frustrated, after trying for the last week to get it to charge with no success. I plugged the laptop in and it started charging. Unusual i thought!


However now the same problem has came along again, with my laptop not charging and the mag light not glowing any colour.


Is this a hardware fault perhaps?


My software is up to date.


I have tried multiple known working plugs around the house.


The power adaptor is in excellent condition, it just sits in the same place and is never wrapped up etc and looks in perfect condition.


The power plug on laptop and mag are both clean.


Im really struggling to find any info as to what is wrong?


Any ideas?


Much thanks in advanced,

Flipstick476

MacBook Air, iOS 5.1.1

Posted on Sep 4, 2012 1:22 AM

Reply
Question marked as Best reply

Posted on Oct 25, 2017 10:28 AM

Wow...just wow. Like farleftlane said, it boggles my **** mind that after I paid AUD$1,300 for this laptop, this kind of **** what I have to put up with from a supposedly "superior" product. It's the general consensus among IT professionals (and many other geeks) that Apple notebooks are the "best" on the market, and "well-worth" the extra expense...I find this absolutely absurd!


Granted, my Mid-2013 13" MBA is now 4 years old, but after taking it to a "Genius" bar and having them look at it (and two different chargers with which I've had this problem), I was actually shocked when they didn't take that as a perfect opportunity to upsell me a new Mac. Instead, they told me that it was still well-within its feasible life span. All hardware diagnostic tests passed with flying colours and the battery had only been through 50% of the acceptable charge cycles before they would deem it replacable under warranty. Of course, my warranty had long-expired by then anyway, but that's the reasoning that they used to suggest that I just stick with it.


That was roughly 6 months - 1 year ago (please excuse my spotty memory) and the problem has gotten worse. Now every time I plug in any charger, from any wall outlet, I have to fiddle with the MagSafe 2 adapter for anywhere between 30 seconds - 5 minutes to get the charging light to come on. This involves unplugging and re-plugging it in at the computer end, turning it 180 degrees, and manipulating the cord at various angles before a green light will eventually come on and turn to orange after 5 seconds or so. Over the last few days, I've noticed that this has gotten worse still in that the light will stay green for roughly a full minute before the computer/charger finally realises that the battery level is below 100%.


I haven't tried a SMC reset, nor the ludicrous hair dryer solution that worked for others. I will try those the next time it needs charging. But this is just such a frustrating issue that I thought I'd add my 2 cents to the conversation, in the hope that an Apple employee will eventually notice it and help us all who are still struggling (and will undoubtably struggle in the future) with this crazy problem.


I will also add that once I finally get the charger to work, the slightest move can (not always, but more-often-than-not) start the whole process over again, whereby I have to fiddle with the adapter to get it to start charging again.


I'm not an electrician, but I'm pretty sure that this is not an issue with the wall outlets or the wiring in my house or anything like that. How could it be, when every other appliance and device works flawlessly? I do use a lot of power boards, which usually have lots of other devices plugged into them, but I doubt that could be a cause for this. Even the Apple Genius that I spoke to denied that as a possibility.


To those who got this far in my post, many apologies for the long-winded rant. I just find this issue so utterly unbelievable and inexcusable that I'm at my wits end, and needed to vent to somebody who might care. I also really hope that if enough of us complain about this, Apple will take notice and fix their dodgy chargers that cost way too much (like all their products and accessories). Many thanks to those still reading, and best of luck :-)


<Edited by Host>

118 replies

Feb 24, 2013 4:41 PM in response to Flipstick476

After heating up the charger for a few weeks to charge I finally went in to the Apple store. I brought in the old charger and they tested it and it didn't work. Apple ran diagnostics on my MBA and ten minutes into the test my old charger started working, but they agreed the charger was bad. He said he had never heard about or seen that problem. I told him about the discussion board about this problem. He said it is just a drop in the bucket compared to how many are out there. I think they are probably built to fail just after the warranty is up but a few fail early. Anyway the new one works like its supposed to, for now.

Feb 24, 2013 5:53 PM in response to Ryan BB

So far the charger is working after blow-drying the brick three days ago (ridiculous!). But now it doesn't seem to jive with the indicator icon, which only went to 99%, then yesterday only to 98%, now it says 100% but the image is still the little 'charging up' fork, not the solid black battery. So what is it really telling me? something's out of whack. Ryan, not sure what you meant about the drop in the bucket...you mean this problem, other problems, or discussion topics? Because I wonder how (and if) Apple gets the info that we're all blow-drying our chargers?

Feb 24, 2013 8:03 PM in response to Jabjones

I was referring to the problem with the charger not working. The Apple Genuis person who helped me said its not a problem because he had not heard about it. I told him of the discussion board and he said its only a few compared to the tens of thousands sold. But it's extremely frustrating when I or you have to deal this problem.

Feb 25, 2013 8:34 AM in response to Flipstick476

I posted about the same problem before and by the time, I went to the Apple Store and they replaced my power supply. Problem solved for now but the Genius person didn't care to look at the problem mentionned here (I had the conversation printed).


Considering the fact that other people report the same problem again and again, even after replacing the power supply, I look forward to get some feedback from Apple!


I am a web designer and I cannot rely on intermittent technology. In the same manner, I am thinking of a slick website, with all the social bells and whistles, picturing Apple's hair dryer technology. What do you think? May be it could put some emphasis on us, the fews upon tens of thousands.


We pay for premium technology and we expect premium service. Are you there Apple ??


Simon A.

Feb 28, 2013 7:58 PM in response to stone4345

Just an update from my original post...
It was starting to get a bit bothersome to go out of my way to get a hair dryer and blow it. Since I still had a couple of days on my warrenty, I knew I needed to get the thing replaced at the Apple store. The thing is, the last time I went there, it just happened to work inside the Apple Store when I had tried almost all my outlits at home. Today, I put the Charger in the freezer and let it stay there for an hour or so, and then drove to the store. They tested it and bam, didn't work. They replaced the charger for free and told me many others seem to have this problem, especially during cold weather such as now. Even though the trick I showed before usually works, the best solution is to just go to the apple store and replace it with a new one if its still under warrenty.

Mar 3, 2013 8:15 PM in response to Flipstick476

Same problem here. Never tried the hair dryer but seems kind of out there. I get mine to work wiggling the mag adapter or flipping it around. Sometimes lights red but shows 5 hrs charge time with 85% remaining. Seems like a poor conection in the mag connector. Possibly arcing damage.


Was at the Apple store in my travels but could hardly get a little help with other issues.


I found the Genius's more like arragont ***** for the most part. You go there for help not someone to treat you like an idiot. It is their job to know it inside out and help, and know this is far from my first computer experience. I have used them for work continuously since 1987 and worked on software and programs.

Mar 10, 2013 11:09 AM in response to Flipstick476

Do and SMC reset, which won't affect any of your settings


SMC reset instructions for a MacBook Air are:

  1. Shutdown your MacBook Air (go to the Apple menu and choose “Shut Down…”).
  2. Make sure your MacBook Air has external power. Connect the power adaptor, if it isn’t already.
  3. Using the Air’s built-in keyboard (not a plug in keyboard or bluetooth keyboard), of the left hand side of the keyboard press Control-Shift-Option and on the top right of the keyboard, the power key at the same time.
  4. Release all the keys at the same time.
  5. Press the power key to start the computer.

Mar 20, 2013 6:01 PM in response to Flipstick476

Same problem with my 2011 MBA. Tried different power outlets. Tried jiggling the magsafe plug in the computer. No luck. Narrowed problem to the power brick by testing the computer with an MBP 2011 power brick which charged the MBA.


After reading this forum, I put the power brick under a heating pad. It worked.


Does anyone have any idea why heating a power brick would make it function?


Thanks stone4345 for this helpful tip.

Mar 25, 2013 3:32 AM in response to Flipstick476

+ 1. Charger on Macbook Air 11" working only intermittently with the problem starting just days after one year warranty ran out. Very disappointing to have a problem like this with my first apple computer.

Now have a new adapter and no problems for the day or so that I have used it.

The new adapter seems to have a slightly heavier and somewhat thicker sheath around the cable than the old adapter had.

Is it possible that Apple have wised up to the problem?

Apr 2, 2013 12:56 AM in response to SvenGPS

I placed my battery in the window to heat up and then i noticed the pins gave me a shock, the charger did not work, i let it sit again disconnected and made sure not to accidently touch the pins and it worked. I think the battery has a built in serge and possibly shorting out, I am thinking the heat may trigger the charger to reset possibly

Macbook Air - Intermittently Charging , Now not at all

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.