Macbook Air - Intermittently Charging , Now not at all

Hi all,


I own a Macbook 13 inch air which I purchased in early 2012. My problem lies with the charging of my laptop.


The symtoms;


Macbook intermittently charges, but is now not charging at all

Mag connector is not showing any lights (being green or orange)

Laptop shows no charge increase with mag attached and no light


Took laptop into my apple store and they ran a 'diagnostic test' which showed everything as OK . I also noted that as soon as they plugged the laptop in the charger started charging the battery.


I then took my laptop home frustrated, after trying for the last week to get it to charge with no success. I plugged the laptop in and it started charging. Unusual i thought!


However now the same problem has came along again, with my laptop not charging and the mag light not glowing any colour.


Is this a hardware fault perhaps?


My software is up to date.


I have tried multiple known working plugs around the house.


The power adaptor is in excellent condition, it just sits in the same place and is never wrapped up etc and looks in perfect condition.


The power plug on laptop and mag are both clean.


Im really struggling to find any info as to what is wrong?


Any ideas?


Much thanks in advanced,

Flipstick476

MacBook Air, iOS 5.1.1

Posted on Sep 4, 2012 1:22 AM

Reply
118 replies

Mar 25, 2013 3:32 AM in response to Flipstick476

+ 1. Charger on Macbook Air 11" working only intermittently with the problem starting just days after one year warranty ran out. Very disappointing to have a problem like this with my first apple computer.

Now have a new adapter and no problems for the day or so that I have used it.

The new adapter seems to have a slightly heavier and somewhat thicker sheath around the cable than the old adapter had.

Is it possible that Apple have wised up to the problem?

Apr 2, 2013 12:56 AM in response to SvenGPS

I placed my battery in the window to heat up and then i noticed the pins gave me a shock, the charger did not work, i let it sit again disconnected and made sure not to accidently touch the pins and it worked. I think the battery has a built in serge and possibly shorting out, I am thinking the heat may trigger the charger to reset possibly

Apr 4, 2013 8:01 PM in response to Flipstick476

I had the same problem too. I am amused by you guys who bother to take a hair dryer just to continue using the mac book. For me it is simple, there are may other good products coming out and getting so closed to iProducts but with cheaper price. It is now time to try some alternative products. Why hang yourself on a tree who does not care if you are falling down.

Apr 30, 2013 8:23 PM in response to Flipstick476

The blowdryer trick is a great find and all but it is ridiculous it has to come to that. It's clearly a hardware problem related to either the battery or the Magsafe board. I have the same issue in both Holland and Thailand. I have the same issue using an original Macbook pro 85W adapter (recently bought to power my 2007 model) an original White Macbook adapter AND the macbook air adapter that came with it.


This is definetly a production issue and I have a feeling each and everyone will run into this problem sooner or later, frequent and critic users like people here will notice it earlier, casual users and people who don't really care enough to post onto a forum (like me) will run into it but never reach out.


Going to the store to have G(lorified hip sales people)eniuses look at at it will only lead to BS like 'it's not common' and 'weird' but usually never to the truth.


It takes a lot for Apple to admit to their mistakes it even takes legal charges sometimes. I used to work in techincal support back in Holland back when there were no official Apple stores but only Premium and Authorised resellers and literally hundreds of people came with their macbooks (both black and white) with top casings being damaged and torn. It was clearly the shape of the screen and the magnets that caused this damage and I pointed it out in official meetings with Apple representation but they denied it. An even bigger number of people came back to the shop with those macbooks not booting, the problem was the lubricant used while inserting RAM modules which dried up and became powder which prevented it from making proper contact, simply removing them and cleaning them solved the issue each and every time. I literally did it hundreds of times. Yet still they refused to admit this was the case.


Apple should fix each and every unit that has this problem but the only way is to make Apple do it, then maybe they'll offer extended warranty so we can all have them replaced without having to pay for a thing.


How to make them I don't know, but that's the way to go, if anyone has legit info on how previous extended warranties were ignited that would really help. ...please don't mention Applecare because it's the biggest mistake one can make.


I

May 8, 2013 4:46 AM in response to Flipstick476

Same deal here. MacBook Air purchased in late 2011 in Beijing (from the official Apple Store). Problems started summer 2012, but moving the connection around into different positions until finding one that worked did the trick until a week ago. It gradually got harder and harder to find a position in which it would charge, and eventually it quit charging altogether.


Bought a new brick, charged for a few days without problem or incident. It's been back again and getting progressively worse the past few days... now nearly as bad as the old one was - in some ways, worse (it's easier to get charging, but quits charging randomly and sometimes without the computer being touched, which it wasn't doing with the old charger). Blowdrying doesn't seem to make any difference (the brick's already pretty warm anyway). Only thing that seems to work is spending a few minutes trying different connections until this thing charges. Move the computer a little bit and it quits charging, and you've got to get to work connecting and disconnecting the power again until it starts up again.


This is my first Mac product. I switched to it because Macs were supposedly higher quality and I'd get more bang for my buck - I work on a computer 14 hours a day for work and need something reliable. Thing isn't even 18 months old now though and it's become a pain to use... real shame. Seems like there are no quality computer manufacturers left (Lenovos overheat and slow way down, Toshibas have trackpad problems that require you to use a mouse, Acers don't last, and Macs won't charge - the search for a functional laptop that lasts longer than a year goes on).

May 8, 2013 6:30 AM in response to Flipstick476

Hi


Having the same issue on my 2011 MBA 13"


It happened once before a few months back and don't know what I did to stop it from happening but it started again yesterday. Only noticed it while working because I am getting interferance with my external speaker that is connected and the screen is dimming every now and then when it switches between battery and charging.


Charger is original, had no issues with it and seems in perfect working order. Problem for me seems to be when the MBA gets to 96% charge. The machine thinks the battery is full and then starts switching between battery and charging again.


if I remove the charger and let the battery drain for a while then plug the charger back in it's fine until the charge level gets back to 96% and then the issue starts again.


Was thnking it was a software issue with something I had running (Flash, CITRIX) but don't think.

M.

May 25, 2013 4:25 AM in response to Flipstick476

I am having the same problem for a few weeks now.


What does the trick for me is following: Try sockets multiple times. Even if they did not work when you tried first time, keep trying until you find one which works (for me, sometimes i just try the same socket after 10 minutes and it works fine).


Once you find the right socket on which the charger start charging, you can switch to any socket and it will be charging as well.


It is frustrating and I have no clue why it happens, and first time it happened I was in panic because I was travelling in the morning, but now I just don't loose patience and keep trying the sockets and all goes back to normal (if it can be called normal 😁) .



Apple support in my country is completely useless so you no point going to them...

May 26, 2013 3:03 PM in response to Flipstick476

This is a "me too" adding some hopefully useful elements.


I'm experiencing the problem with my MBA 13, initially once in a while, now constantly.

After a number of attempts I found a way to (temporary) fix the problem:


1. Situation: MBA charger (output: 14.5 Volt) not charging - light can be randomly either green or red or off. Please note that I've 2 MBA chargers, one brand new. When my MBA stops charging nothing changes whichever of the two chargers I use. Furthermore: the behaviour of the light is the same at the same time for both of them: it demonstrates that the problem is related to the MBA and not to the charger.

2. I plug in a MacBook charger (appearenty identical to MBA's but output: 16.5 Volt): my MBA wakes up and its battery starts charging again

3. I then plug back one of my MBA chargers: they both work!


This could explain also my frustrating experience at Genius': I was there 4 times and everytime when they plugged their charger in my MBA eveything was fine. And afterwards also my charger was working fine. My idea is that - having to deal with any kind of Apple devices - the Genius' chargers are the most powerful ones (16.5 Volt). This would also be a good explanation of the "heating effect": when the charger is warm/hot, the voltage is a little bit increased, at least at the beginning. This "unlock" the MBA charging, obtaining the same effect of giving the MBA a little shock with a 16.5 Volt charger.

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Macbook Air - Intermittently Charging , Now not at all

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