The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
What does this status message mean?
Do apple replace my product with a new one or a refurbished one
iPhone 4S, iOS 5.1.1
It means that the replacement is stil in process. You'll need to wait a bit longer. You could get a refurbished or new. It is at Apple's discretion. You won't be able to tell the difference.
Thanks,
But I don't have any major problem there was only some annoying sound from home button do you think for that silly reason apple should replace entire product
That's they way the warranty is handled. It's fairly standard with most consumer electronics. Once they verify the problem and warranty status, they send you out a replacement. This means you get a working device back much faster than if you had to wait for them to repair the device.
Product replacement pending
