Previous 1 2 Next 19 Replies Latest reply: Nov 8, 2012 5:05 AM by SenseiPhone Branched to a new discussion.
iSurf1234 Level 1 Level 1 (0 points)

Hi

 

I recently requested to have my iPhone 4 unlocked from AT&T. They approved my request. After receieving instructions on unlocking the phone (which I later found out came from Apple), I went through the steps, basically backing up and restoring the iPhone, and it still remained locked. I attempted the same instructions again and it still remained locked. I turned it off and on and that did nothing.

 

Can anyone help me here? Is there any other troubleshooting steps to unlocking my iPhone?

 

 

Thank you

 

 

James


iPhone 4, iOS 5.1.1
  • brad805 Level 5 Level 5 (7,300 points)

    My experience with ATT unlock is that it is immediate. They say it will take maybe a day to enter, but all mine have been right away. The only step is to Restore the iPhone. Apple has nothing to do with it, only ATT.

  • ckuan Level 7 Level 7 (25,170 points)

    iPhone: Troubleshooting authorised unlock issues

    http://support.apple.com/kb/TS3198

  • dani4576 Level 2 Level 2 (365 points)

    I read somewhere that only unlocked iPhones purchased from Apple can roam on other US carriers while all others are for international use only.

  • stevejobsfan0123 Level 8 Level 8 (37,205 points)

    Did you restore as new or from a backup? Restore as new.

  • dani4576 Level 2 Level 2 (365 points)

    How are you every where?! Why are you always online!? It's like 1:18 AM where I am. You are truly dedicated.

  • stevejobsfan0123 Level 8 Level 8 (37,205 points)

    Thanks, actually only 10:20 here.

  • wegras Level 6 Level 6 (13,835 points)

    an iPhone is either locked to a carrier or unlocked ie useable  with any suitable carrier anywhere

    No halfway status

    An iPhone is only locked where the carrier has subsidised the purchase price at new or that

    was the the criteria required by the carrier  when the they  took on the iPhone as a product

  • wegras Level 6 Level 6 (13,835 points)

    Above only applies to GSM iPhones CDMA carriers  have their own rules

  • MAE0125 Level 1 Level 1 (105 points)

    CONFIRM to AT&T if they have it unlocked on their system. Restoring as new or from backup doesn't matter really. This should work if AT&T really had it unlocked.

  • iSurf1234 Level 1 Level 1 (0 points)

    Hey Brad thanks for replying. Do you have an AT&T sim card? When you say the phone was immediately unlocked, does that mean you were able to access the APN (Access Point Name)?

     

    Thanks

  • iSurf1234 Level 1 Level 1 (0 points)

    Hey

     

    I called AT&T and they confirmed it was unlocked. However, I am unable to access the APN (Access Point Name) settining under network. Do you or anybody else know if you have to have an AT&T sim card?

     

    I currently have a straight talk sim, but I use to be a AT&T customer therefore they granted me approval to unlock my phone. Does anyone know if this is a problem?

  • Nathan-D Level 3 Level 3 (895 points)

    I have read that if the iPhone in question has ever been jailbroken, it will never be able to succeed with the AT&T unlock.

  • stevejobsfan0123 Level 8 Level 8 (37,205 points)

    I think you need an AT&T SIM until the unlock is complete.

     

    You might also want to note that StraightTalk is not a supported carrier. Not all features will work.

  • SenseiPhone Level 1 Level 1 (10 points)

    You will need to put non-AT&T SIM Card inside the iPhone before performing restore.

     

    So when iTunes doing activation for the first time, it will see other SIM card then returned an 'unlocked' status for your iPhone.

     

    Non-AT&T customers can't get unlock from at&t easily, even an exisiting customers couldn't either, so a simple search on google "unlock at&t imei senseiphone" will help those who cannot unlock AT&T iPhones normally.

     

    For APN settings, open up unlockit.co.nz from the iPhone => Continue => Custom APN =>
    Country "United States" and Carrier "Straight Talk" =>
    create profile, then install the profile.

     

    Hope it helps!

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